Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.9
Service9.4
Cleanliness9.4
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All reviews(205)
Positive reviews(199)
Reviews with photos/video(49)
Convenient location(41)
Large rooms(23)
Classy environment(22)
Close to scenic area(14)
Friendly front desk staff(13)
Comfortable bed(10)
Convenient parking(10)
Tasty food(7)
Negative reviews(6)
Vinicius Uriel
Deluxe Double Room
Stayed in Sep 2024
Couples
3 review
9.5/10
Amazing
Posted on Oct 16, 2024
We arrived late at night and we were promptly welcomed by Sam. He asked us about our plans and worried about the fact we hadn't book any tickets in advance ( glass bridge, forest park and tiamen mountain). Even though it was almost midnight he called someone on phone and arranged everything to us. He even gave us his WeChat contact and helped us many times. We are very grateful and it was a great Trip.
Response from Property: 感謝您細緻的點評,能接待到你們,也很開心。酒店位於黃金位置,景區連通性好,鬧中取靜,周邊商超也都方便,門前就是索溪河,步行去森林公園十分鐘左右,魅力湘西大劇場五分鐘,關鍵是在房間就能看到百丈峽羣峯。我們本身也生活在這裏,得到的便利也希望來到清心園酒店的朋友們可以體驗到。如果您喜歡,也可以推薦給周邊的親朋好友,讓更多人可以因為選擇我們而得到便利。再次感謝您的點評,順祝生活愉快!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Travel with friends
2 review
8.5/10
Very Good
Posted on Apr 4, 2024
Xiao Wang in the hotel was very helpful to meet us at the airport when we arrived late at night. He also got a private English speaking guide, Lily for us for the next 2 days.
We really enjoyed out time at Zhangjiajie.
Response from Property: Dear family, thank you for your detailed and pertinent evaluation! The hotel is located in the center of Wulingyuan core scenic area, with Xibu Street on the left, the bus station on the right, facing Baizhang Gorge, and overlooking Suoxi Mountain in the back. The location is excellent, and the view room has a balcony, which is very convenient for viewing the scenery in the morning, drinking tea in the afternoon, or drying clothes. We provide personalized and family-friendly services for every guest who comes to the store. Thank you again for your review. All Best Western people sincerely invite you to visit next time!
Rea
Deluxe Double Room
Stayed in Aug 2023
Travel with friends
14 review
9.5/10
Amazing
Posted on Oct 21, 2023
Nice hotel that got everything we needed. at the beginning it was a bit hard to find the hotel.
Response from Property: Dear family, thank you for such a detailed and pertinent review! The hotel is located in the center of Wulingyuan core scenic area, with Xibu Street on the left, the bus station on the right, facing Baizhang Gorge, and overlooking Suoxi Mountain in the back. The location is excellent. The landscape rooms have balconies, whether it is for morning viewing, afternoon tea or... It is very convenient to dry clothes. We provide personalized and friendly service to every guest who comes to the store. Thank you again for your review. All Best Westerners cordially invite you for your next visit!
AaronWongMY
Multi-level Family Suite
Stayed in Nov 2023
Family
6 review
8.5/10
Very Good
Posted on Dec 31, 2023
Perfect location along Main Street
Large tourist hotel
Response from Property: Thank you for your detailed review. I am very happy to receive you. The hotel is located in a prime location, with good connectivity in the scenic area, quiet in the bustling city, and convenient surrounding supermarkets. The Suoxi River is in front of the door, and it takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that you can see the peaks of Baizhang Gorge from the room. We also live here, and we hope that the convenience we get can also be experienced by friends who come to Qingxinyuan Hotel. If you like it, you can also recommend it to relatives and friends around, so that more people can get convenience by choosing us. Thank you again for your review, and I wish you a happy life!
Danster75
Deluxe Double Room
Stayed in Jun 2022
Solo travelers
11 review
6.0/10
Posted on Jul 25, 2022
This was a three star hotel at best. We did not enjoy our stay at this hotel. We stayed at this hotel for three nights, but they constantly tried to check our health codes at the front door. It was rude and unprofessional. The doors for each room are thick and provide good sound insulation, but they make a lot of noise in the hall when they slam shut. There were roosters outside that crowed early in the mornings. As early as 4:30 am! It really disrupted our sleep. It was ridiculous. The beds were not comfortable, they were very hard. I understand though that some people may prefer a stiff mattress. The breakfast was okay and there was a good variety. The hotel was clean. The cleaning staff were very professional and did a great job making up our rooms. The location was good, about a 17 minute walk to the Wulingyuan gate entrance. There are restaurants just outside the hotel, it is a convenient location. In summary, I think this is an average hotel but cannot recommend it.
Response from Property: Thank you for your detailed review. I am very happy to receive you. The hotel is located in a prime location, with good connectivity to the scenic spots. It is quiet in the middle of the hustle and bustle. The surrounding shopping malls are also convenient. There is Suoxi River in front of the door. It takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that it can be accessed from the room. See the peaks of Baizhang Gorge. We ourselves live here, and we hope that friends who come to Qingxinyuan Hotel can experience the convenience we get. If you like it, you can also recommend it to your surrounding relatives and friends, so that more people can benefit from choosing us. Thank you again for your review and wish you a happy life!
Amy
Deluxe Double Room
Stayed in Jun 2022
Solo travelers
25 review
5.0/10
Posted on Jul 6, 2022
it's old but clean, breakfast is lacking but has the basics, close to the park entrance about 15 min walk, has a local hospital by taxi to get the covid test from 8 to 5
Response from Property: Thank you for your detailed review. I am very happy to receive you. The hotel is located in a prime location with good connectivity to the scenic spots. It is quiet in the bustle. The surrounding shopping malls are also convenient. There is Suoxi River in front of the door. It takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that it can be accessed from the room. See the peaks of Baizhang Gorge. We ourselves live here, and we hope that friends who come to Qingxinyuan Hotel can experience the convenience we get. If you like it, you can also recommend it to your surrounding relatives and friends, so that more people can benefit from choosing us. Thank you again for your review and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Solo travelers
42 review
10.0/10
Outstanding
Posted on Feb 7, 2025
The hotel is in a great location, not far from the East Gate and the bus station, and there are many restaurants around. The room is big and the hot water is plenty. The only downside is that the facilities are a bit old, but the price is very cost-effective
Original TextTranslated by Google
Response from Property: Thank you for your detailed review. It is a pleasure to receive you. The hotel is located in a prime location, with good connectivity to scenic spots, quiet in a bustling city, and convenient shopping malls nearby. The Suoxi River is in front of the door, and it takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that you can see the peaks of Baizhang Gorge from the room. We live here ourselves, and we hope that friends who come to Qingxinyuan Hotel can experience the convenience we enjoy here. If you like it, you can also recommend it to your relatives and friends around you, so that more people can benefit from choosing us. Thank you again for your review and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Family
35 review
9.2/10
Great
Posted on Feb 6, 2025
Because it rained, we stayed in the Zhangjiajie Forest Park for a total of four nights. We stayed in a B&B very close to the East Gate for the first two nights, and chose a hotel for the last two nights. The hotel room is quite large, and we were given a room in Area B. The balcony overlooks the mountains shrouded in clouds in the distance, which makes people feel relaxed and happy.
Although it is a little farther from the East Gate than the B&B, it is not bad, and it takes about 15 minutes to walk there. The hotel seems to receive many Korean, ********* and Hong Kong groups, and there are Korean signs everywhere. There is also a Korean barbecue at the door. The only drawback is that there are no tables and chairs in the room, and there is no place for children to do their winter vacation homework... In short, the price-performance ratio is very good. Don't stay in a B&B if you can stay in a hotel.
Original TextTranslated by Google
Response from Property: Thank you for your detailed review. It is a pleasure to receive you. The hotel is located in a prime location, with good connectivity to scenic spots, quiet in a bustling city, and convenient shopping malls nearby. The Suoxi River is in front of the door, and it takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that you can see the peaks of Baizhang Gorge from the room. We live here ourselves, and we hope that friends who come to Qingxinyuan Hotel can experience the convenience we enjoy here as well. If you like it, you can also recommend it to your relatives and friends around you, so that more people can benefit from choosing us. Thank you again for your review and wish you a happy life!
Dahangxiaoqing
Deluxe Double Room
Stayed in Dec 2024
Family
27 review
10.0/10
Outstanding
Posted on Feb 5, 2025
The room is big and clean. The location is also very good. It is within walking distance of the East Gate. The front desk service attitude is super good. It is a very cost-effective hotel.
Original TextTranslated by Google
Response from Property: Dear Guests: Hello! Thank you very much for taking the time to comment during your busy schedule! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Apr 2025
Solo travelers
17 review
4.5/10
Posted on May 5, 2025
The room is large and decorated in a high-end style;
The bed is very hard and uncomfortable to sleep on;
The washbasin is too low, only slightly above the knees, so you have to bend down to wash your hands, and there is no way to wash your face or hair. I don't know why it is designed like this;
There are many lights and switches in the room, but there is no master control, so you have to turn them off one by one before going to bed;
The sound insulation is extremely poor, and the footsteps and voices in the corridor and the opening and closing of the doors of nearby rooms can be heard clearly;
When checking in at the front desk, I heard a loud buzzing sound, and I could still hear it clearly in the room. I am sure it is not from the room. I don't know where the sound comes from. If it is not too tiring to climb the mountain, it will definitely affect my sleep;
In short, a hotel is not high-end just because the room is large and the decoration is good, but it must keep up in all aspects.
Original TextTranslated by Google
Response from Property: Thank you for your detailed review. It is a pleasure to receive you. The hotel is located in a prime location, with good connectivity to scenic spots, quiet in a bustling city, and convenient shopping malls nearby. The Suoxi River is in front of the door, and it takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that you can see the peaks of Baizhang Gorge from the room. We live here ourselves, and we hope that friends who come to Qingxinyuan Hotel can experience the convenience we enjoy here as well. If you like it, you can also recommend it to your relatives and friends around you, so that more people can benefit from choosing us. Thank you again for your review and wish you a happy life!
Chengfengzhilv
Deluxe Double Room
Stayed in Sep 2024
Couples
59 review
10.0/10
Outstanding
Posted on Oct 5, 2024
The room layout is good, the front desk is also very friendly, parking is convenient, the breakfast is very rich and delicious, and the service center is also very warm and alert. The disposable razors and nail clippers we needed were delivered to us, which was very good.
Original TextTranslated by Google
Response from Property: Thank you for your 5-point praise! Zhangjiajie Best Western PLus Qingxinyuan Hotel is located in the core scenic area of Wulingyuan, a world natural heritage site. It is only a few minutes away from Wulingyuan Ticket Station and Baofeng Lake, the "Yaochi on Earth", and only a 30-minute drive from Zhangjiajie Grand Canyon, the "World's Longest Glass Bridge". The hotel cleverly combines Tujia-style architectural features with the scenery of the forest park, and the natural scenery and modern Tujia-style architecture blend together, allowing you to stay away from the hustle and bustle of the city and feel the green mountains, green waters, birdsong and fragrance of flowers. Looking forward to seeing you again!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Family
9 review
8.0/10
Very Good
Posted on Oct 8, 2024
The location is very good, close to the scenic area, there is a free parking garage, and the street is outside the hotel, which is very convenient for eating. There are many Koreans staying in the hotel. There are no slippers in the room, but fortunately I brought them with me. Korean breakfast with Korean kimchi.
Original TextTranslated by Google
Response from Property: Thank you for your detailed review. I am very happy to receive you. The hotel is located in a prime location, with good connectivity in the scenic area, quiet in the bustling city, and convenient surrounding supermarkets. The Suoxi River is in front of the door, and it takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that you can see the peaks of Baizhang Gorge in the room. We also live here, and we hope that friends who come to Qingxinyuan Hotel can experience the convenience we get. If you like it, you can also recommend it to relatives and friends around, so that more people can get convenience by choosing us. Thank you again for your review, and I wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jul 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Sep 1, 2024
The transportation around the hotel is convenient. The hotel rooms are also very luxurious and comfortable.
Original TextTranslated by Google
Response from Property: Thank you for your 5-star review! Best Western PLus Qingxinyuan Hotel Zhangjiajie is located in the center of the core scenic area of Wulingyuan, a world natural heritage site. It is only a few minutes away from the Wulingyuan Ticket Station and Baofeng Lake, the "World's Yaochi", and only 30 minutes away from the Zhangjiajie Grand Canyon, the "world's longest glass bridge". By car, the hotel combines Tujia-style architectural features with the scenery of the forest park. The natural scenery and modern Tujia-style architecture blend together, allowing you to stay away from the hustle and bustle of the city and feel the green mountains, green waters, and the fragrance of birds and flowers. Looking forward to seeing you again!
Wanzamian
Deluxe Double Room
Stayed in Apr 2025
Family
58 review
9.0/10
Great
Posted on May 6, 2025
The environment is good, the room is clean, and it is convenient to eat nearby.
Original TextTranslated by Google
Response from Property: Thank you for your detailed review. It is a pleasure to receive you. The hotel is located in a prime location, with good connectivity to scenic spots, quiet in a bustling city, and convenient shopping malls nearby. The Suoxi River is in front of the door, and it takes about ten minutes to walk to the Forest Park and five minutes to the Charming Xiangxi Grand Theater. The key is that you can see the peaks of Baizhang Gorge from the room. We live here ourselves, and we hope that friends who come to Qingxinyuan Hotel can experience the convenience we enjoy here as well. If you like it, you can also recommend it to your relatives and friends around you, so that more people can benefit from choosing us. Thank you again for your review and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jul 2024
Family
4 review
10.0/10
Outstanding
Posted on Aug 9, 2024
The room is big and the environment is good. There are many tourists in Smecta. It is convenient to eat. There is a foot massage at the door. You can pinch it when you come back from hiking.
Original TextTranslated by Google
Response from Property: Thank you for your 5-star review! Best Western PLus Qingxinyuan Hotel Zhangjiajie is located in the center of the core scenic area of Wulingyuan, a world natural heritage. It is only a few minutes away from Wulingyuan Ticket Station and Baofeng Lake, the "World's Yaochi", and only 30 minutes away from the Zhangjiajie Grand Canyon, which is the "longest glass bridge in the world". By car, the hotel combines Tujia-style architectural features with the scenery of the forest park. The natural scenery and modern Tujia-style architecture blend together, allowing you to stay away from the hustle and bustle of the city and feel the green mountains, green waters, and the fragrance of birds and flowers. Looking forward to seeing you again!