No 1, Pilot 20, Hung Thang East Urban, Bai Chay Ward, Ha Long, Quang Ninh Province, VietnamSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
18 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities8.8
Service8.9
Cleanliness8.9
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All reviews(18)
Positive reviews(14)
Reviews with photos/video(4)
溫建榮
Deluxe Room
Stayed in Apr 2024
Traveling with friends
2 review
9.5/10
Amazing
Posted on Jun 5, 2024
As soon as you arrive at the hotel, a waiter will help you unload your luggage and open the door to welcome you. The room is very clean and the bed is big but for me personally the bed is too soft.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel recently in Halong City and thank you for your positive comments about our hotel facilities and staff. We are glad to hear that you enjoyed your stay at our hotel. Our goal is always to ensure that all our guests enjoy their stay with us; achieving this is a real satisfaction and huge motivation for our hotel. We thank you again and look forward to hosting you again in the future. Best regards.
Anonymous User
Deluxe Room
Stayed in Feb 2024
Solo traveler
153 review
10/10
Outstanding
Posted on Mar 11, 2024
The hotel's facilities are clean and hygienic, and the breakfast is rich and varied. Especially the desserts and fruits are my favorite. There were not many people eating breakfast, so it was a rare opportunity to enjoy a quiet meal.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel recently in Halong City and thank you for your positive comments about our hotel facilities and staff. We are glad to hear that you enjoyed your stay at our hotel. Our goal is always to ensure that all our guests enjoy their stay with us; achieving this is a real satisfaction and huge motivation for our hotel. We thank you again and look forward to hosting you again in the future. Best regards.
Guest User
Deluxe Room
Stayed in Jul 2024
Family
1 review
6.0/10
Posted on Aug 19, 2024
The facilities are average, only supplies for 2 people are provided for 4 people. The sound insulation is very poor. A bunch of people were making noise at the door early in the morning, which greatly affected my mood.
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback about your recent vacation at our hotel. We apologize for any inconvenience you may experience. We sincerely apologize for not meeting your expectations. Your valuable feedback is the basis for us to improve, learn from experience and upgrade our services. We look forward to welcoming you again and giving you a better experience. Thank you and best regards!
Guest User
Deluxe Room
Stayed in Dec 2023
Family
3 review
6.5/10
Posted on Jan 19, 2024
Overall, I like the room.
But if you look closely, there were so many places covered in dust.
Breakfast isn't bad.
There are many restaurants around the hotel.
The fried rice at the hotel restaurant is delicious~^^
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the cleanliness issues you experienced, and we appreciate your candor in bringing these matters to our attention. We would like to express our sincere apologies for falling short of your expectations in terms of cleanliness. Your valuable feedback serves as a catalyst for improvement, and we are committed to learning from this experience to enhance our services. Once again, we apologize for any inconvenience you encountered and appreciate the opportunity to address these issues. We look forward to the possibility of welcoming you back and providing you with an improved experience that reflects the high standards we aim to uphold. Thank you and best regard!
Guest User
Deluxe Room
Stayed in Apr 2024
Traveling with friends
3 review
8.0/10
Very Good
Posted on May 13, 2024
Hotel service is pretty good
The bed in the room is a bit soft
Meals are also available
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel recently in Halong City and thank you for your positive comments about our hotel facilities and staff. We are glad to hear that you enjoyed your stay at our hotel. Our goal is always to ensure that all our guests enjoy their stay with us; achieving this is a real satisfaction and huge motivation for our hotel. We thank you again and look forward to hosting you again in the future. Best regards.
Changqixianzhuomingxianren
Deluxe Room
Stayed in Aug 2023
Business traveler
3 review
10/10
Outstanding
Posted on Sep 13, 2023
This room is really great. First of all, the bed is spacious and comfortable, allowing you to completely relax as soon as you lie down. Secondly, I was impressed with the cleanliness and comfort of the room. I had almost no mosquito problems, allowing me to enjoy my trip with peace of mind. In addition, the air conditioning equipment in the room is very effective. No matter how hot the weather is outside, I can enjoy a cool temperature in the room. Overall it was a great stay and I would definitely recommend this room to my friends.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel recently in Halong City and thank you for your positive comments about our hotel facilities and staff. We are glad to hear that you enjoyed your stay at our hotel. Our goal is always to ensure that all our guests have a great time with us; achieving this is a real satisfaction and huge motivation for our hotel. We thank you again and look forward to hosting you again in the future. Best regards.
Guest User
Premium Room
Stayed in Mar 2024
Family
2 review
10/10
Outstanding
Posted on Apr 24, 2024
Very good, very satisfied
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel recently in Halong City and thank you for your positive comments about our hotel facilities and staff. We are glad to hear that you enjoyed your stay at our hotel. Our goal is always to ensure that all our guests enjoy their stay with us; achieving this is a real satisfaction and huge motivation for our hotel. We thank you again and look forward to hosting you again in the future. Best regards.
Guest User
Deluxe Room
Stayed in Aug 2023
Business traveler
1 review
10/10
Outstanding
Posted on Sep 10, 2023
Not bad, just barely
Original TextTranslated by Google
Response from Property: Thank you for choosing Ha Long Palace Hotel as your stay for your trip to Halong Bay. We will try our best to bring the best experience to our customers. Thank you again and we look forward to welcoming you again.
Luoyijun
Premium Room
Stayed in Feb 2025
Business traveler
43 review
10/10
Outstanding
Posted on Mar 10, 2025
房間挺不錯的
Translate
Response from Property: 感謝您抽出時間與我們分享您最近在我們酒店度假的反饋。對於您遇到的任何不便,我們深表歉意。我們衷心道歉,因為未能滿足您的期望。您寶貴的反饋是我們改進,吸取經驗,升級服務的基礎 。我們期待再次歡迎您,併為您帶來更好的體驗。謝謝您並致以誠摯的問候!
Guest User
Stayed in Oct 2024
Other
10/10
Outstanding
Posted on Nov 30, 2024
We stayed at this hotel one night on a land tour visiting Halong Bay. The hotel rooms had very nice views overlooking the bay, they were clean, spacious and comfortable. The breakfast buffet offered in the morning was outstanding. Without hesitation, I would absolutely recommend this hotel for a visit to Halong Bay.
Guest User
Stayed in Dec 2022
Other
6.0/10
Posted on Jan 31, 2023
Mình có nghỉ tại khách sạn để trải nghiệm dịch vụ 4 sao nhưng mình thấy chưa phù hợp với chữ 4 sao. Hành lang khách sạn không bật điều hòa rất nóng và bí, thang máy bé nóng và bí. Mình hi vọng ở khách sạn 4 sao để buffet sẽ có nhiều lựa chọn hơn nhưng mình cảm thấy rất buồn khi đồ ăn ít lựa chọn, đồ nguội và không ngon