Galactic G-Luxe Hotel

Galactic G-Luxe Hotel Reviews

Galactic G-Luxe Hotel

building 6, Wille imperial garden Ⅱ, Yongding District, Zhangjiajie, Hunan, ChinaSee Hotel Details
Galactic G-Luxe Hotel
Galactic G-Luxe HotelGalactic G-Luxe HotelGalactic G-Luxe Hotel
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1 night

Guest Reviews

9.1/10
Good
1094 review
Verified reviews
Location9.2
Amenities9.0
Service9.1
Cleanliness9.3
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All reviews(1094)
Positive reviews(1052)
Reviews with photos/video(194)
Delicious breakfast(175)
Friendly front desk staff(139)
Easy to get around(54)
Convenient parking(33)
Close to train station(15)
Has rooms for families(11)
Tasty restaurant(7)
Excellent afternoon tea(6)
Negative reviews(42)
Tamara Gahona
Qifeng King Room
Stayed in Jun 2025
Traveling with friends
14 review
10/10
Outstanding
Posted on Jul 17, 2025
Very good, nice hotel for visiting Tianmen, Everything you need to sleep, including washing, the breakfast is very complete for being Chinese
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
SkySeven
Qifeng King Room
Stayed in Apr 2025
Couple
19 review
8.5/10
Very Good
Posted on May 30, 2025
Its an old style hotel, 15-20 mins walk to cable car station (line A). Breakfast just so so. Have some restaurant and supermarket in surrounding area.
Response from Property: Dear guests, thank you for your stay at Galactic G-Luxe Hotel. I'm sorry we couldn't make your stay perfect this time. We hope that we will continue to provide you with all the services and facilities you need next time, and will continue to improve the food to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and ready service!
Phan C
Yunhai Twin Room
Stayed in Feb 2025
Family
17 review
8.5/10
Very Good
Posted on Mar 28, 2025
Overall good experience! Central location to key attractions. 🌟
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
Guest User
Qifeng King Room
Stayed in Dec 2024
Couple
7 review
10/10
Outstanding
Posted on Jan 31, 2025
If you are coming in low season, everything is perfect. Today is high season due to Chinese new year, breakfast is hell. A lot of things missing in the table, we only had dirty tables left, see the picture. Itens that was supposed to be warm was cold, they just turn of the heat I don't know why. I still recommend the hotel, but for breakfast, come early, before 7.
Response from Property: Dear Guests, Thank you very much for choosing our hotel. I'm sorry for the inconvenience caused by the large number of people eating breakfast that day. We will definitely strengthen our management to make every guest feel at home. At the same time, thank you for your understanding and tolerance. Finally, I wish you all the best and everything goes well!
Guest User
Qifeng Twin Room
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 7, 2025
It was an amazing experience. We booked for a very good price and had very nice service (also English speaking), breakfast and nice room with view. Xiao Ling was very friendly checking us in, thank you very much
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
Guest User
Yunhai Twin Room
Stayed in May 2025
Family
2 review
8.0/10
Very Good
Posted on Jun 30, 2025
Staff is very helpful and friendly. they offer you free bottled water if you ask. Facilities are a bit old from today's standards. Breakfast buffet offers decent food but it can be crowded at times and some guests lack proper manners.
Response from Property: Dear guests, thank you for your stay at Galactic G-Luxe Hotel. I'm sorry we couldn't make your stay perfect this time. We hope that we will continue to provide you with all the services and facilities you need next time, and will continue to improve the food to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and ready service!
Guest User
Qifeng Twin Room
Stayed in May 2025
Traveling with friends
5 review
7.0/10
Posted on Jun 21, 2025
The location is nice. the hotel is also clean. But the breakfast could be better to have more variety. The service desk can be more enthusiastic.
Response from Property: Dear guests, thank you for your stay at Galactic G-Luxe Hotel. I'm sorry we couldn't make your stay perfect this time. We hope that we will continue to provide you with all the services and facilities you need next time, and will continue to improve the food to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and ready service!
MelvinO
Poiting Tour·Family And Parent-child Room
Stayed in Oct 2024
Family
3 review
10/10
Outstanding
Posted on Dec 19, 2024
A modern hotel with clean and comfortable room. The hotel lobby offers free drinks and cookies, great refreshments after a long day. Easy to call for DiDi to go to any nearby places. Breakfast was good with lots of varieties. Highly recommended.
Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of different layout room types for different guests to choose, I hope our sincere service can bring you a more comfortable experience, the hotel staff sincerely look forward to your visit again!
Guest User
Qifeng King Room
Stayed in Oct 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Nov 22, 2024
I really enjoyed my stay here as the breakfast was filled with a variety of of different options such as western and eastern cuisines. The front desk was also very helpful in giving suggestions on attractions within the city. My waitress Naya showed me the dim sum that was offered and also the noodles that were very flavorful. I’d visit here again if I’ll travel to this city in the future.
Response from Property: It is really exciting to see the simple and profound praise of the guest officer, and also so recognize our service ~ The hotel requires to provide the most intimate and meticulous service for each guest, to bring a value experience for each guest officer. The hotel's buffet breakfast is also carefully selected. The recognition of guest officials is the biggest support and encouragement for the hotel. We will serve every family carefully.^_^
Guest User
Qifeng Twin Room
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on May 4, 2025
Nice hotel, closed to tianmen mountain cable car. Very helpful staff. Special thanks to Luziliang how helped us book tickets to tianmen mountain
Response from Property: Dear Guest, Thank you for your full marks. Your support and encouragement is the greatest driving force for us to move forward. Xiaojia constantly strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Zhangjiajie Galactic hotel look forward to your visit again! I wish you all the best~happy life ~ ~
NK.P
Poiting Tour·Family And Parent-child Room
Stayed in Sep 2024
Family
10 review
8.5/10
Very Good
Posted on Jan 14, 2025
Great service. Really appreciate that they allow early check-in as we arrived early in the morning. Nice breakfast.
Response from Property: Dear guests, hello, thank you for your recognition of our service and breakfast, do not know what reason did not make you very satisfied with it, you can put forward your valuable opinions, we will correct, next time we will make you satisfied and return, I wish you a happy life, happy every day, looking forward to your next service.
Guest User
Children's Theme Room
Stayed in Apr 2025
Family
3 review
8.0/10
Very Good
Posted on Jul 1, 2025
The staff didn’t understood English. Limited vegan food option. Stay was nice & comfortable.
Response from Property: Dear guests, thank you for your stay at Galactic G-Luxe Hotel. I'm sorry we couldn't make your stay perfect this time. We hope that we will continue to provide you with all the services and facilities you need next time, and will continue to improve the food to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and ready service!
mmrafiz
Poiting Tour·Family And Parent-child Room
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on May 3, 2025
Stay was great and near by to the tianmenshan cableway and many eatery shops nearby.
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
Cheryl
Hibiscus Triple Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 25, 2025
Had a lovely stay at the hotel. 熊婷 from the front desk was most helpful!
Response from Property: Thank you very much for your positive review of our hotel. Your satisfaction is our greatest pursuit, and we will continue to strive to provide high-quality service and comfortable accommodation experience. Thank you for your support and trust. We look forward to your visit again!
Guest User
Qifeng Twin Room
Stayed in Dec 2024
Couple
3 review
7.0/10
Posted on Feb 3, 2025
Pretty clean, great breakfast. Nice restaurant staff. No English at all. Nice restaurant staff, but front desk cold and borderline rude
Response from Property: Dear guests: I am very sorry for not bringing you a satisfactory experience. Your comments are the best driving force for us to move forward. We will constantly improve the service awareness of hotel staff and pay attention to the improvement of service quality. The entire staff looks forward to seeing you again! I wish you a happy life!