Xiongcheng Hotel (Zhangjiajie Tianmenshan Cableway Station) Reviews

Response from Property: 感謝您的入住並在百忙中對我們進行點評，很高興您能住的愉快，歡迎下次光臨，祝您生活愉快。

Response from Property: Estimado cliente, gracias por su estancia y comentarios, continuaremos manteniendo estándares de servicio al cliente de alta calidad y excelentes, nos esforzaremos por crear una experiencia de estancia cómoda y cálida para cada huésped, Bienvenido de nuevo.

Response from Property: We are very honored to receive your five-star praise. We will always maintain a high-quality accommodation environment and warm and attentive service. We look forward to your next stay and wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay and giving us your real experience. However, we sincerely apologize for the unpleasantness you encountered during your stay. The building where the hotel is located is for comprehensive use, and some floors are for long-term residents. We deeply reflect on the unexpected and inconvenience caused to you. We have contacted the cooperation platform to supplement that the room hygiene problem you described is a serious omission in our cleaning process. We have immediately conducted special training for the cleaning staff on duty to avoid such problems from happening again. I apologize again for your poor experience and thank you for your outspokenness. I look forward to regaining your trust with practical improvements and wish you a smooth journey in the future.

Response from Property: Dear guests,Thank you very much for sharing your feedback on your stay, which is important to us and helps us continue to improve the quality of our services.The fact that the hotel shares a building with other hotels and private residences and that the elevator is a pattern that was formed in the early stages of the building plan. Despite this, we have always strived to provide our guests with an independent and high-quality stay.We are delighted to know that the hotel's location is convenient for your travel and dining. A short 5-minute walk from Tianmen Mountain Cable Car Station, you'll be spoilt for choice with a variety of restaurants to explore the area's beauty and cuisine.We regret that the breakfast did not meet your expectations. We will re-examine the selection and quality of our breakfast, and strive to find a better balance between price and quality, so as to provide guests with a more hearty and value-for-money breakfast experience.Regarding the hygiene of washing machines and dryers, we have immediately arranged for staff to carry out deep cleaning and maintenance, and strengthened daily inspections to ensure that the equipment is in good operation and hygiene. We apologize for any inconvenience caused.Thank you again for your honest feedback, and I hope that there will be opportunities to provide you with more perfect service in the future to make up for this regret.

Response from Property: Dear Guest,Hello! Thank you for choosing to stay with us and for leaving such kind feedback! We are delighted that you were satisfied with the hotel's location and cleanliness —— we are conveniently situated next to the Tianmen Mountain Cableway Station, just a 3-5 minute walk away, making it extremely convenient for catching the early cable car or returning after a day of sightseeing.Your rating of 4.2 is both an encouragement and a motivation for us. We will continue to refine our detailed services to strive for creating a more comfortable stay experience for every guest. If you have any needs during your next visit, please feel free to contact our front desk at any time, and we will do our utmost to assist you! We look forward to welcoming you back soon and wish you a smooth and happy life, with wonderful journeys always by your side!

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip!

Response from Property: 尊敬的客户，感謝您的入住和點評，我們將繼續保持高品質優秀的對客服務標準，竭力為每一位客人打造舒適温馨的入住體驗，歡迎您的再次光臨。

Response from Property: Thank you for your stay and taking the time to review us despite your busy schedule. We also appreciate your recognition of our service. We apologize for not being able to provide you with a satisfactory stay experience. Thank you again for your feedback, and we will do our best to improve. We welcome your next visit and wish you a happy life.

Response from Property: 尊敬的賓客：您好！感謝您選擇酒店，首先先和您説聲抱歉，酒店屬於公寓型酒店，所以樓層會有其他的住户，我們無法干預其他人的行為，唯一可以向您保證的是我們的居住環境的是非常乾淨的，也非常感謝您提出的反饋意見，我們將落實到相關部門進行整改，期待您的再一次入住！

Response from Property: 尊敬的客户，感謝您的入住和點評，我們將繼續保持高品質優秀的對客服務標準，竭力為每一位客人打造舒適温馨的入住體驗，歡迎您的再次光臨。

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip！

Response from Property: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip！

Response from Property: Thank you very much for your recognition and five-star rating of Xiaoxiong! With your encouragement, Xiaoxiong will definitely strive to do better!