1-1 oni-ishihara Togatta-onsen, Zaomachi, Kattagum, Zao Town, Katta District, Miyagi Prefecture, 989-0916, JapanView Hotel Details
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Mercure Miyagi Zao Resort & Spa Guest Reviews
4.2/5
Very Good
106 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.4
Cleanliness4.3
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All reviews(106)
Positive reviews(24)
Reviews with photos/video(8)
Relaxing hot springs(7)
Awesome stay(5)
Great value for money(3)
Negative reviews(1)
Guest User
Japanese Style Room
Stayed in Dec 2024
Couples
2 review
4.5/5
Great
Posted on Feb 25, 2025
very good, osen is good!
FrequentFlyer123
Japanese Style Room
Stayed in Jan 2025
Family
115 review
5.0/5
Outstanding
Posted on Feb 8, 2025
The hotel is very quiet, like a paradise. The scenery in winter is very beautiful and spectacular, suitable for skiing or hot springs. The catering is also very good, except that it is a little old.
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絕對零度
Japanese Style Room
Stayed in Dec 2024
Family
2 review
4.0/5
Very Good
Posted on Feb 2, 2025
The equipment is normal, nothing special
Breakfast is terrible
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Shuyi
Japanese Style Room
Stayed in Dec 2024
Family
4 review
3.5/5
Posted on Feb 5, 2025
The room was too hot, only hot air came out, the air conditioner couldn't be turned on, and the window couldn't be opened. It was so uncomfortable and I couldn't sleep at all. Other facilities are good, but the room is the worst I have ever encountered.
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Guest User
Japanese Style Room
Stayed in Jun 2024
Travel with friends
1 review
2.7/5
Posted on Jul 16, 2024
Good points:
- There is a club lounge and a relaxing space is provided.
- The hot spring facilities are well-equipped and relaxing.
- The food is very delicious.
Points that need improvement:
- The cleaning state was a bit disappointing. There were spider webs in the room.
- The handling of the crowds at meal times during the 3-day holiday was insufficient. We had to wait more than 30 minutes for both dinner and breakfast.
Original TextTranslated by Google
Response from Property: Thank you very much for your recent stay at Mercure Miyagi Zao Resort & Spa. We are very happy to hear that you had a relaxing time in the lounge. However, we would like to sincerely apologize for the discomfort you experienced in your room and dining venue. We will share your comments with the relevant staff and will work even harder to improve our services. We will make every effort to improve based on your feedback so that we can provide you with an even better stay. All our staff look forward to welcoming you again. Thank you very much for taking the time to post your review. Mercure Miyagi Zao Resort & Spa Web Manager
Guest User
Semi Western-Style Room
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 19, 2025
The hotel has free hot springs, the counter staff is friendly and cost-effective!
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Guest User
Japanese Style Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 7, 2024
If Zao Oikama is a mountain, then staying here is definitely the first choice. There is a direct bus to Sendai Station and it takes about an hour. In addition, the hotel is a bit like a paradise. There is a convenience store only 1.6 kilometers away. Female friends will be at a loss if they happen to come there to buy sanitary napkins. In addition, the hotel provides a free bar, which is really sincere and has a beautiful design. Hotel~~
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mercure Miyagi Zao Resort & Spa. We would also like to thank you for choosing our hotel from among the many hotels available. We are very happy that you enjoyed our hotel. We look forward to welcoming you again.
秋田犬
Classic Room with 2 Single Beds, 1 Sofa Bed, 1 Extra Bed
Stayed in Aug 2024
Family
25 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The room is spacious, the hot spring facilities are complete, and there are free drinks and snacks in the rest area. You can drink it after soaking.
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Response from Property: Thank you very much for your recent visit to Mercure Resort Miyagi Zao. We were delighted to receive compliments on the room size, spa facilities and lounge. We are pleased to offer our guests a space to relax. We will continue to strive to provide customer satisfaction services. We look forward to welcoming you again. Thank you very much for your valuable time. Website Manager, Mercure Resort Miyagi Zao
Jeff Hsieh TW
Classic Room with 2 Single Beds, 1 Sofa Bed, 1 Extra Bed
Stayed in Jun 2024
Family
4 review
4.5/5
Great
Posted on Jul 25, 2024
There are all kinds of drinks and wines available at leisure resort hotels in the mountains. Dinner costs 8,000 yen and the menu is average. The special feature is 20 types of all-you-can-drink wine, spirits, sake and beer.
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Response from Property: Thank you very much for staying at Mercure Miyagi Zao Resort & Spa. We're glad to hear you enjoyed your stay with us. We value your feedback and work hard to improve our hotel to ensure you have a satisfactory stay. If you have the chance, please stay at Mercure Miyagi Zao Resort & Spa again. All staff look forward to your next visit. Thanks for posting. Network Administrator at Mercure Miyagi Zao Resort & Spa
chouyi35
Single Room
Stayed in Mar 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Apr 17, 2024
All you can drink is the best
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mercure Miyagi Zao Resort & Spa. We would also like to thank you for choosing our hotel from among the many hotels available. We look forward to welcoming you again.
Gold Money
Classic Room with 2 Single Beds
Stayed in May 2024
Family
9 review
3.2/5
Posted on Jun 4, 2024
Hotels that greet foreign group guests, the first night, many guests, showers to improve, water pressure is not enough, after turning on hot water, turn on cold water, will suddenly no hot water, but if the small cold water is turned off, there is only hot water, Haven't tried a shower, to endless rounds to keep adjusting the water temperature, the next day, a little less guests, water pressure stabilized back d, the room is older, the bed is too short, the location is too far away, if not because of the game festival period. Booked late, no other hotel options, should not choose, the front desk staff did their best to help me figure out some questions, and in the afternoon and evening, there are gathering times, the Lounge will have drinks and snacks provided, worthy of praise!
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Response from Property: Thank you very much for staying at Mercure Miyagi Zao Resort & Spa. We would also like to thank you for choosing our hotel out of many. We apologize for any inconvenience caused by shower operation. While it won't be an immediate improvement, it will be thoroughly inspected during cleaning to maintain a clean appearance. Thank you for your compliments about our staff and lounge. We will continue to do our best and strive to improve as much as possible.
Guest User
Classic Room with 2 Single Beds, 1 Sofa Bed, 1 Extra Bed
Stayed in Mar 2024
Family
1 review
4.7/5
Amazing
Posted on Apr 29, 2024
After checking in, we relaxed with beer and snacks in the lounge. The kids had sweets. They were very happy to be able to eat as much as they wanted of what they liked.
There was a magic show in the evening, which was great fun! We really enjoyed ourselves and felt like we were at a resort.
The room was a little old, but it was clean.
The room was spacious, so I wish the TV had been a little bigger.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mercure Miyagi Zao Resort & Spa. We would also like to thank you for choosing our hotel from among the many hotels available. We are very happy to hear that you enjoyed the in-house event. We hope you will visit us again when you are in the area. We look forward to welcoming you again.
Guest User
Classic Room, Japanese Style, 2 Single Beds and 3 Futon Beds
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 4, 2024
It's nice to be able to drink beer in the lounge.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Mercure Miyagi Zao Resort & Spa. We would also like to express our sincere gratitude for choosing our hotel from among the many hotels available. We are very honored by your praise. We look forward to welcoming you again.
FaN芬nY妮
Japanese Style Room
Stayed in Sep 2023
Couples
9 review
4.0/5
Very Good
Posted on Nov 4, 2023
It is an old-style hotel. It is not only well-equipped, but also very cheap and clean. The surrounding environment is comfortable. You can see many stars at night and the bright sun in the morning.
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Response from Property: Thank you for using it and thank you next time
Guest User
Western Style Room
Stayed in Sep 2023
Family
5 review
4.5/5
Great
Posted on Oct 9, 2023
Although the hotel is relatively old, it is cheap and clean. It is very well-equipped. The hot springs are great. The breakfast is buffet. There are many and rich choices. It is a good choice for Zao.
Original TextTranslated by Google
Response from Property: Thank you for using it and thank you next time