Mercure Miyagi Zao Resort & Spa Reviews

Response from Property: Thank you very much for using our hotel. We are also very honored to hear you say that this is a "very nice hot spring hotel." All of our staff are pleased to hear that you were satisfied with your stay, including the hot springs, the spaciousness of your room, and the mountain views. We are also relieved to hear that you enjoyed the varied menu offered in buffet style. We will continue to strive to improve our offerings so that you will be even more satisfied in the future. We look forward to seeing you again. Thank you for your kind review.

Response from Property: Thank you for using our hotel and for sharing your wonderful feedback.All our staff are very happy to hear that you were satisfied with the location and breakfast.All our staff are pleased that we were able to provide you with a comfortable stay.We will continue to strive to provide you with better service, so we look forward to seeing you again.

Response from Property: Thank you for using our hotel and for letting us know that you were satisfied with our hot springs.We are very happy to hear that you enjoyed our hot springs. We are also pleased that you had a relaxing time.We will continue to strive to provide better service in the future, so we look forward to seeing you again.

Response from Property: メルキュール宮城蔵王リゾート＆スパをご利用いただき、誠にありがとうございます。またのお越しを、スタッフ一同心よりお待ちしております。

Response from Property: Thank you very much for using our hotel. I was very happy to read that you enjoyed the spaciousness of the room, the quiet environment, and the free drinks and snacks in the lounge. We are also very happy that you were satisfied with the dinner and breakfast buffets, as well as the large communal bath and open-air bath. We are encouraged by the fact that you had a fun time. We look forward to welcoming you back. Mercure Miyagi Zao Resort & Spa Web Manager

Response from Property: Thank you very much for staying with us. However, we would like to sincerely apologize for the discomfort you experienced during your stay due to the insects in your room, the drainage problems, the overcrowding of the facility, and the lack of consideration during cleaning. We are deeply saddened by the surprise, anxiety, and discomfort you must have felt. In particular, we are very sorry that your privacy was not respected, and we deeply regret this. We immediately contacted a specialist company to deal with the insect infestation and drainage problems, and are making every effort to prevent recurrence. We will also continue to make improvements regarding the overcrowding of the facility so that our guests can have a comfortable stay. In addition, we will thoroughly educate our cleaning staff so that they will make the privacy of our guests their number one priority in the future. We sincerely apologize for the inconvenience. Mercure Miyagi Zao Resort & Spa Web Manager

Response from Property: Thank you very much for staying in our hotel. We also express our sincere gratitude for your valuable feedback. Thank you for your feedback on pillows and beds. We will continue to carefully consider our bedding choices to help our guests get a good night’s sleep. We are glad that you enjoyed the spaciousness of the indoor bath, but we are sorry that the outdoor bath did not meet your expectations. . We're continually improving our service based on your feedback, so we hope to provide you with an even better experience on your next visit. Our entire staff is looking forward to seeing you again.

Response from Property: Thank you very much for using our hotel. We are very pleased that you enjoyed our various facilities, including the free drink service, the beautiful torii gates, the hot springs, the recreational facilities, and even the laundry area. We are also glad that you were able to use the free parking lot conveniently. We look forward to welcoming you again. We look forward to your next visit. Thank you very much!

Response from Property: Thank you very much for using our hotel. We are very pleased to receive your compliments regarding our convenient location, entertainment facilities, and snacks. We are also pleased that you enjoyed your time relaxing in our lounge area. On the other hand, we would like to apologize for the inconvenience caused by the central air conditioning. We will continue to review and improve our facilities so that we can provide you with a comfortable indoor environment. All our staff will continue to do their best to provide you with better service, so please come and visit us again if you have the opportunity. We look forward to seeing you again.

Response from Property: Thank you very much for staying at our hotel and leaving a positive review. I’m glad you enjoyed the quiet surroundings and winter scenery. I was happy to hear that this is also a great place for skiing and hot springs. Thank you for your valuable feedback to our store. Our service may feel a little outdated, but we are committed to continuing to improve it. Our entire staff is looking forward to seeing you again.

Response from Property: Thank you very much for using our hotel. We would also like to sincerely apologize for the inconvenience caused to you when your room was not ready at the time of check-in, despite your high expectations when you came here. Normally, we would have made every effort to prepare everything for the 3pm check-in, so the fact that such a mishap occurred on this occasion is nothing but a flaw in our management system. There is no room for excuses for not being able to propose an alternative, and we deeply regret this. We take your criticism seriously, and will continue to instruct our staff and review our work system to prevent recurrence. Thank you very much for sharing your valuable feedback. Mercure Miyagi Zao Resort & Spa Web Manager

Response from Property: Thank you very much for staying in our hotel and sharing your valuable feedback. We are sincerely sorry that your room was different from the photos and did not meet your expectations in terms of facilities and lighting. Your comfort and enjoyment is our priority, we take your complaint seriously and will work hard to improve in the future. We are currently renovating the guest rooms and improving the lighting facilities to create an environment that will please more guests, so if you have the opportunity to visit us again, we will do our best to provide you with better service. Thank you for your valuable feedback.

Response from Property: この度は当ホテルをご利用いただき、誠にありがとうございます。設備や朝食についてご期待に沿えなかったこと、大変申し訳なく思っております。ご指摘いただいた点については、スタッフ一同で共有し、今後の改善に努めてまいります。特に朝食に関しては、メニューや品質に対する改善を検討しており、より多くのお客様にご満足いただけるよう努めてまいります。貴重なご意見をいただき、感謝申し上げます。もし再度お越しいただける機会がございましたら、より良いサービスを提供できるよう尽力いたしますので、何卒ご理解賜りますようお願い申し上げます。

Response from Property: 非常感謝您入住我們的酒店。我們很高興聽到您喜歡寬敞的房間、水療中心以及晚間飲品和小吃。泡在温泉裏可以放鬆身心。我們將繼續努力改善我們的服務，以便我們的客户能夠擁有舒適的住宿。我們全體員工期待您的再次光臨。