Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.8
Service9.1
Cleanliness9.0
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All reviews(151)
Positive reviews(146)
Reviews with photos/video(63)
Awesome stay(44)
Awesome rooms(35)
Offers pick-up/drop-offs(24)
Relaxing hot springs(18)
Large rooms(9)
Loved the view(7)
Easy to get around(7)
Perfect for families(6)
Negative reviews(5)
Anonymous User
Superior Twin Room
Stayed in Feb 2025
Couple
6 review
10/10
Outstanding
Posted on Mar 31, 2025
We enjoyed ourselves tremendously at Naspa. The room was huge and luxurious by Japanese standard, in my opinion. It was clean too!
The breakfast spread was amazing.
It's a ski in n out resort. Decent slopes, sufficient for us to ski for 2 days.
Its very easy to get to the train station to the resort. The stop is few steps to the r
Left from the enterance of the station. Vice versa, The half-hourly shuttle to Echigo Yuzawa station and back made it very convenient for us to grab dinner and snacks at 7-11 or NewsDay.
The Onsen was much needed after each ski day.
We'll be back NASPA!
AuraDrift
Junior Suite
Stayed in Feb 2025
Couple
7 review
10/10
Outstanding
Posted on Mar 27, 2025
The hotel boasts a variety of rooms catering to different types of guests. Whether you opt for a traditional Japanese-style tatami room or a modern Western-style suite, Naspa Otani ensures that each accommodation is designed for comfort. The rooms are spacious, clean, and well-maintained, featuring elegant decor that complements the natural beauty of the surroundings. Many rooms offer balconies with panoramic views of Mount Fuji, making the stay even more special.
nuan nuan
Superior Quadruple Room - Non Smoking
Stayed in Nov 2024
Family
6 review
8.5/10
Very Good
Posted on Dec 16, 2024
This hotel rule requests earlier check out time about 10.00am , and charge 4000Yen per hour for extended..normally it should be 11:00 to 12:00
If u play ski or snow in the morning time ..mean that you will be charged...hotel is quite old ..room is big
kohws
Run Of House
Stayed in Nov 2024
Family
20 review
10/10
Outstanding
Posted on Dec 28, 2024
great great place and they have their own slope. 3 min shuttle to town and 15 min walk. pretty cool hotel
Guest User
Japanese Style Room 12mats
Stayed in Jan 2025
Traveling with friends
1 review
9.0/10
Great
Posted on Feb 6, 2025
Love the location with beautiful surroundings.
Explorer Fai
Junior Suite
Stayed in Mar 2025
Solo traveler
12 review
10/10
Outstanding
Posted on Apr 12, 2025
Very Impressive !!I would be back and recommend to all my friends!!
Fantastic experience.
Guest User
Japanese Style Room 12mats
Stayed in Jan 2025
Family
4 review
10/10
Outstanding
Posted on Feb 18, 2025
This hotel is located just 5 minutes from echigo yuzawa station by shuttle bus. The room is clean and comfortable. Naspa ski garden is suitable for family with small children and ski facilities are great.
Guest User
Japanese-style room 20 mats
Stayed in Jan 2025
Family
1 review
9.0/10
Great
Posted on Feb 17, 2025
Hotel room was good and massive,facilities are abundant as well. The onsen is super spacious and it's thru the night.
Food selection are quite a few but do try to get to Eki for more selections... Just take note of the last shuttle bus back to hotel.
In all the stay was good, just need to take note that this hotel is only allow SKI in / SKI out... But NOT SNOWBOARDING.... That you have to take shuttle bus to other resort location thru its skiing shuttle bus services...
Rebecca
Japanese Style Room 12mats
Stayed in Dec 2024
Family
8 review
9.0/10
Great
Posted on Mar 18, 2025
We’re very happy to stay in this ski resort, it’s easy to access from Echigo-Yazawa station by their hotel shuttle bus. It also has direct access to ski garden/ ski centre for the ski patrons. Would like to stay here next time.
Zhell C
Superior Quadruple Room - Non Smoking
Stayed in Dec 2024
Traveling with friends
9 review
10/10
Outstanding
Posted on Apr 21, 2025
The hotel so big, staff helpful and friendly. Stay for 2 nights here for do snow activities with friends. Very recommended hotel.
Visited
Superior Twin Room - Non Smoking
Stayed in Dec 2024
Couple
12 review
10/10
Outstanding
Posted on Feb 1, 2025
Ohh, I love this hotel very much!!! We drive but they have shuttle bus so I think there is fine for the location.
I love the onsen facility of the hotel very much!! The changing area is big, you can have a good relax after winter sport!
Siew Yin
Japanese Style Room 12mats
Stayed in Mar 2025
Family
5 review
5.0/10
Posted on Apr 18, 2025
The hotel room is outdated, staff not friendly to foreigners .
albert
Superior Twin Room - Non Smoking
Stayed in Dec 2024
Family
16 review
10/10
Outstanding
Posted on Mar 7, 2025
Close to JR Station, ski in ski out facilities. Good food too!!