Impossible Motel
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1 night
1 room, 2 adults, 0 children
All properties in York

Impossible Motel

5 Saint Helen’s Square, York, North Yorkshire, YO1 8QN, United Kingdom
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Amenities
Golf course
24-hour front desk
Luggage storage
Bar
Restaurant
Multi-function room
Wi-Fi in public areasFree
Fax/copying service
All amenities
Property Description
With a stay at Impossible Motel, you'll be centrally located in York, within a 5-minute walk of York Minster and Shambles. This hotel is 1.6 mi (2.7 km) from York Racecourse and 1.9 mi (3.1 km) from University of York.
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8.8/10
Very Good
Cleanliness8.8
Amenities8.8
Location8.8
Service8.8
All 48 reviews
Surroundings
Train: York Railway Station
(780m)
Train: Poppleton
(5.5 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Economy Room (the Bank Vault)

Economy Room (the Bank Vault)

1 Queen bed
No window
Non-smoking
Room Details
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Classic Room (Sublime)
4

Classic Room (Sublime)

1 Queen bed
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Superior Room (Mail Room)
4

Superior Room (Mail Room)

1 Queen bed
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Room Details
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Basic Double Room (Dungeon)
4

Basic Double Room (Dungeon)

1 Queen bed
No window
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Room Details
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Romantic Room-Bath For 2 (the Red Room)
5

Romantic Room-Bath For 2 (the Red Room)

1 Queen bed
No window
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Room Details
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Economy Room (the Bank Vault)
5

Economy Room (the Bank Vault)

1 Queen bed
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Economy Double Room (Experience)
3

Economy Double Room (Experience)

1 Queen bed
No window
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Room Details
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Exclusive Room (Splendid)
4

Exclusive Room (Splendid)

1 Queen bed
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Deluxe Room (Superb)
7

Deluxe Room (Superb)

1 Queen bed
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Luxury Room, Hot Tub (Sir Joseph Terry)
6

Luxury Room, Hot Tub (Sir Joseph Terry)

1 Queen bed
Non-smoking
Air conditioning
Private bathroom
TV
Tea bags
Room Details
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Superior Room (Mail Room)
1

Superior Room (Mail Room)

1 Queen bed
No window
Non-smoking
Room Details
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Signature Double Room, Hot Tub (Stella Solarium)
5

Signature Double Room, Hot Tub (Stella Solarium)

1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Comfort Room (Spectacular)
6

Comfort Room (Spectacular)

1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
City view
Room Details
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Design Double Room - 2 Baths (Labyrinth)
5

Design Double Room - 2 Baths (Labyrinth)

1 King bed
No window
Non-smoking
Air conditioning
Private bathroom
Bathtub
TV
Room Details
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Elite Room-Bath For 2 (Sensational)
6

Elite Room-Bath For 2 (Sensational)

1 King bed
Non-smoking
Air conditioning
Private bathroom
Bathtub
TV
Room Details
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Guest Reviews

8.8/10
Very Good
48 reviews
Verified Reviews
  • Cleanliness8.8
  • Amenities8.8
  • Location8.8
  • Service8.8
Average for similar properties in York
Most Mentioned
AI Summary
The central location offers easy access to York's attractions, including the Christmas market and city center. Guests praise the staff for their exceptional service and friendliness.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 5, 2025
We received a gift voucher for a night's stay in the Stella Solarium (Room 21) with fizz and chocolates and private jacuzzi and because of this we didn't review the Impossible Motel first which we would always otherwise do. We only read the reviews on the morning we left and could certainly identify with other people's experiences - we did find some of them quite amusing to read though by this stage. We too could hear the conversation from next door and from the woman's constant moaning she was clearly enjoying their copulating - it was at least very early evening and didn't go on for ages but we were a little concerned about what noise we might hear from them next door later. We went to bed pretty early and didn't hear them come back in the end but I realised they were because I could hear snoring. Then around 1am the noise outside in Blake Street started. The hotel is next to a McDonald's which is open 24 hours (really?) and so the kids go there to get food but there were loads of groups of them sitting all the way down the street - it was basically a street party and a hell of a racket which went on until around 5am or so. We'd put earplugs in way before this having seen these kids were in no hurry to go home so managed a little sleep. I only properly got back to sleep around 6am after the bin lorries had done their rounds and the seagulls had stopped keening. The toilet is ridiculously poky and a small wash basin sits on top of the cistern (really?) and is next to useless - we just used it to brush our teeth. We had a shower to wash though there was a pretty unpleasant swampy smell coming from that. The walls are all black and it's dark and dingy and so because I prefer light and airy it's just not my thing. Having said all that the staff were nice and we enjoyed jumping in the jacuzzi on the rooftop on arrival with our fizz and choccies even though it rained. We were relieved we were only staying for one night and that we didn't pay for the room as I believe it would have been around £450. If I'd been paying that amount I would have been extremely unhappy (that's putting it mildly); just so relieved it was a gift . Not a chance in hell we'll stay here again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 2, 2025
Started with a good experience of being greeted and our bags taken as the room wasn’t ready but we were early. Reception phoned to say room was ready, when we turned up we was shown the room and his to use the jacuzzi. The room was small, bathroom tidy perhaps the room is due a bit of maintenance and dusting best the room was very dark! The jacuzzi and yard were great and dressing gowns provided came in handy as did small bottles of prosecco and chocolates. We won this break as a prize with a virgin token it cannot be used Friday, Saturday or bank holidays. No breakfast included but can be taken at 11:00 when the restaurant opens for extra charge note McDonalds is next door and opens early.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 21, 2025
We stayed at the Impossible Motel on Sunday the 17th August. We arrived prior to check in time, so we dropped our bags off and headed out for some food, drinks and to explore. We came back at about 9:45, we checked in properly and the staff member showed us to our room. Our bags weren't there and I said to him that I thought we'd booked a different room. He went off to locate our bags, returned with them and confirmed we were in the right room. We unpacked, got into bed and my partner was asleep when at 11:20pm we got a knock at the door from the same staff member, who said we were indeed in the wrong room and we'd have to move. So at 11:20pm on a Sunday, we had to move pack up and move rooms. We were offered complimentary drinks for the disruption, but I didn't really feel like a pint or a cocktail at that time. This was a very rare child-free night way for us, and despite the excellent evening we had around York, this was the main take away from our trip and the subsequent crap sleep we both had. I asked the staff member to ask a manger to reach out to us, and I've emailed the Motel to air my frustrations, but nobody has been in contact, just an apology from the staff member on the desk when we checked out, who blamed it on the other guy being new. Excellent location, really quirky place to stay, clean, somewhat loud, but due to this experience we won't be staying here again on our next trip to York.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 20, 2025
The impossible hosted our wedding, I could not have imagined it go any better then it did!!!! Boy do they know how to throw a party!!!! There is reviews here saying music goes quiet after 11pm and that the staff ask you for the bill at the end of the night- this is completely not my experience at all!!! The staff bent over backwards, and we had a lot of moving parts (a band, Spotify playlist after, shot toasts, different drinks requests for every guest for the meal). They were so flexible with when we came in/picked stuff up, and so many of my guests commented on how great the venue And the staff were!!! Huge shout out to Zara, she was brilliant!!! Even bigger shout out to Jack- let me come in as many times as I wanted during my bridezilla period! And kept checking on me in the process! Also shout out to Neil- brill manager. You would be crazy not to pick this place and they have incredible deals. Feeling extremely happy we went with this place over an over priced, stuffy venue, as this place was STUNNING
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 20, 2025
Excellent hotel with quirky decor in the heart of the city, check in was smooth , staff were friendly , rooms were clean and spacious . En-suite was a little small but it didn’t bother us. The location is very central and the building is old so there is some quirks with sound proofing but again didn’t affect our stay. Will definitely stay here again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 15, 2025
Quirky. I stayed in the Dungeon room which is perfect for a solo traveller. The room was small but comfortable & clean. People in next room were somewhat annoying loud but that is not the fault of the Motel. The room was air conditioned, nice & cool after a warm day sightseeing. Staff are lovely & helpful.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 14, 2025
Had one night stay in this hotel in the superb double. Straight away stepping inside the hotel we thought wow. The room was great ( little small but we didn't go there to run around so was perfectly fine for us ) one of the very few hotels we have stayed at where the Aircon actually works. The room was quiet we had the street right outside and we heard absolutely nothing due to there been an extra panel of glass I presume to sound proof. The bed itself was amazingly comfortable and the bedding was so nice , heavy but cool at the same time, please tell us where to buy it and the pillow 😂
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 14, 2025
Was in a basement room which stank of damp and was very noisy. While design is fun implementation is bad. I would avoid this

Services & Amenities

Bar
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: 16:00–23:00
Check-out: 05:00–11:00

Front desk hours: 24/7

The property will provide check-in details after booking

Child policies
Children are not permitted to stay at this property

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Age Requirements
The main guest checking in must be at least 18 years old

Property Description

  • Number of Rooms: 13
Phone:+44-7379171306
With a stay at Impossible Motel, you'll be centrally located in York, within a 5-minute walk of York Minster and Shambles. This hotel is 1.6 mi (2.7 km) from York Racecourse and 1.9 mi (3.1 km) from University of York.

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.

Stop by the hotel's restaurant, Impossible Restaurant, for lunch or dinner, or grab snacks at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Make yourself at home in one of the 13 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as electric kettles and free tea bags/instant coffee.

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About This Property

Nearest Train StationYork Railway Station
Distance to Train Station0.78KM
Average Price FromGBP222
Hotel Star Rating3