Chungtang Spring Flagship Hotel

溫泉設備多，小孩開心，房間乾淨，房型大間，值得一住

It was my second time to stay, and I didn’t expect the impression to be worse: 1. When checking in, the man at the counter didn’t have a smile after I gave my ID. He had to look at my mobile phone to confirm the order. He also asked me which website I ordered from. I said I gave my name and ID and still can’t check it? I gave the order and asked a few people to check in. Isn’t this what the hotel’s order file should have included? It feels bad! 2. After entering the room, I found that it was a room with a city view (different from the photos on the booking website). I went downstairs and asked at the counter. The counter staff replied that this was a problem with the booking website. If you have any questions, you can contact us yourself! I said that guests only need to book a room and pay, and they are your guests after entering the hotel. Doesn't this embarrass guests and is not consistent with the common sense of the service industry? The counter staff responded coldly and repeated the same words. I said this would lead to customer complaints and negative reviews. The counter staff responded even more coldly and said, this is your right! 3. I really can’t imagine that such front-line employees can be trained in the extremely competitive environment of the service industry. Do the hotel owners and supervisors not know about it or don’t care? Special thanks to Trip com for their quick and warm handling and remediation. I deeply appreciate it.