Aifeel Hotel (Yanji Yanbian University Xishichang) Reviews

Response from Property: Thank you so much for your detailed and heartfelt feedback! We're absolutely delighted that you and your friends had such a wonderful stay with us. Every aspect you highlighted—from the abundant breakfast and plush pillows to the comfortable beds, caring staff, and prime location—inspires us to keep striving for excellence. Your satisfaction means the world to us, and we can't wait to welcome you back for another memorable experience! Come "home" anytime—we’re always here to make your stay special. ✨

Response from Property: 非常感謝您的肯定與好評！我們很高興得知您對延吉艾扉酒店的位置、清潔度以及整體氛圍都感到滿意。您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供舒適、便捷的住宿體驗，您的正面反饋不僅是對我們工作的極大鼓勵，也是對我們持續改進和提升服務質量的最好鞭策。期待未來有機會再次為您服務，讓您在每一次的入住中都能感受到家的温馨與愜意。如有任何進一步的需求或建議，歡迎隨時與我們聯繫。再次感謝您的支持與信任，祝您生活愉快，萬事如意！

Response from Property: Thank you very much for your high praise for our hotel. Your satisfaction is our greatest motivation and pursuit! The location is excellent, close to the department store, which provides great convenience for your travel and shopping. We are glad that you can feel the unique charm of our hotel's "quiet amidst the bustle", as well as the spacious and comfortable living environment with brand-new facilities. Special thanks for your recognition of Xiao Ma. Her enthusiastic service is the embodiment of our team spirit. We will convey this praise to her and encourage all employees to continue to welcome every guest with fuller enthusiasm and thoughtful service. We are also very gratified by the recognition of breakfast. We have been committed to providing guests with a rich variety and nutritionally balanced breakfast experience, so that your every day starts with delicious food. Thank you again for choosing our hotel as your stay in Yanji and being willing to share your wonderful experience. Your recommendation is our greatest encouragement and support, and we look forward to continuing to provide you with an accommodation experience that exceeds your expectations in the days to come. I wish you a pleasant journey and come back often!

Response from Property: Thank you very much for your high praise. We are pleased to provide you with a clean environment, rich breakfast options, attentive service and convenient location. Your satisfaction is our driving force. Ma Silin and all members sincerely look forward to your visit again and are willing to create more warm and beautiful memories for you.

Response from Property: Your evaluation is really our greatest encouragement and affirmation! Thank you very much for your comprehensive recognition and detailed evaluation of our hotel. **Facilities**: We are always committed to providing complete facilities to meet your diverse needs. We are very happy to hear you say "the facilities are very complete", which proves that our efforts in this regard have been recognized by you. We will continue to optimize our facilities to ensure that every guest can enjoy a convenient and comfortable stay. **Hygiene**: Cleanliness and hygiene are the top priority of our hotel. We adhere to high standards of cleaning procedures to ensure that every corner is clean and tidy. Your reference to "hygienic cleanliness" makes us happy and motivates us to continue working hard to maintain and improve this standard. **Environment**: It is our pursuit to create a peaceful resting space for you in the bustling city. We are glad to hear that you think our hotel is "quiet in the bustle and the rooms are soundproofed". This is exactly what we expected. We will continue to optimize the environment and improve the sound insulation effect to ensure that you have a quiet and comfortable accommodation environment. **Service**: The enthusiastic service and efficient work of Miss Silin at the front desk and a young man at the front desk have been highly praised by you. Their outstanding performance not only reflects the professionalism of our team, but also embodies our "customer-oriented" service concept. We know that service is one of the core competitiveness of the hotel, so we will continue to strengthen staff training, improve service quality, and ensure that every guest can feel our enthusiasm and intention. Finally, thank you very much for your trust and support! We look forward to your next visit and will do our best to provide you with a better and more comfortable accommodation experience. If you have any suggestions or needs, please feel free to tell us and we will be happy to serve you.

Response from Property: Thank you very much for your detailed evaluation and high praise! We are deeply honored to provide you with such a satisfactory stay. Although the hotel faces the street, it remains quiet. This is due to our careful design and thoughtful management, ensuring that every guest can enjoy a quiet and comfortable resting environment. At the same time, the surrounding supporting facilities are improved, including convenience stores, fruit shops, shopping malls and our own parking lots, all to make your life more convenient and worry-free. We are very proud of the warm service provided by the girl at the front desk. Her smile and attentiveness are the concrete embodiment of our hotel's "customer-oriented" service concept. The small gift given upon check-out is a small token of our appreciation for your stay. We hope it can add warmth and surprise to your trip. Here, on behalf of all the hotel staff, I would like to express my most sincere gratitude to you. It is your recognition and support that inspires us to continue to progress and improve. We promise to continue to uphold the high-quality service concept and provide every guest with more considerate and thoughtful service. Thank you again for your visit and favorable comments. We look forward to having the opportunity to serve you again in the future. I wish you all the best and a pleasant journey!

Response from Property: We are very sorry that you encountered problems such as strong smell, poor hygiene and hair found in the room while staying at our newly renovated hotel. We understand that these issues have greatly impacted your stay, and we deeply regret this. Regarding the issue of strong odor in newly renovated hotels, we admit that this is a situation that is difficult to completely avoid during the new renovation process. In order to eliminate these odors as soon as possible, we have taken a number of measures, including using environmentally friendly materials, strengthening ventilation, and placing air purification equipment. However, due to the complexity and variety of renovation projects, there may still be some residual odor. We will continue to strengthen ventilation and complete the installation and commissioning of air purification equipment as soon as possible to minimize the impact of odor on guests. We feel deeply responsible for the hotel's sanitary conditions. We understand that hygiene is the cornerstone of hotel service and any hygiene issues are unacceptable. Regarding your feedback about hair and other issues found in the room, we immediately investigated and took corresponding corrective measures. We will strengthen the training and supervision of housekeeping staff, improve their hygiene awareness and work standards, and ensure that every guest room can meet strict hygiene requirements. At the same time, we will also strengthen the inspection and evaluation of guest room hygiene to discover and correct similar problems in a timely manner. We sincerely apologize again for the inconvenience and trouble you have encountered. We will take your feedback and complaints seriously, continue to improve our services and management levels, and ensure that every guest can enjoy a clean, tidy and comfortable accommodation environment. If you have any other needs or questions in the future, please feel free to contact us and we will be happy to serve you. Finally, we sincerely thank you for your understanding and support. We promise to continuously strive to improve service quality and management level to provide guests with a more high-quality and satisfactory accommodation experience.

Response from Property: Dear guest, thank you for staying at Yanji Aifei Hotel. I'm glad to hear your positive comments about the hotel's location, cleanliness and service quality. Aifei is surrounded by complete supporting facilities, including Yanda Internet Celebrity Wall, West Market and department store business district, as well as food, drink and entertainment. Xiaofei wishes you a happy life and looks forward to your visit again~

Response from Property: Dear guests, hello! Thank you very much for taking your precious time to recognize the hotel. Your affirmation is the driving force for us to move forward. We will continue to provide high-quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.

Response from Property: Thank you very much for your enthusiastic review, your satisfaction is our greatest pursuit and motivation! We are honored and pleased to hear that you spoke highly of our room, service, and pony at the front desk. A newly opened hotel can quickly gain your recognition, which is inseparable from the hard work and unremitting efforts of every member of our team. We are always committed to providing a clean and comfortable accommodation environment as well as a warm and thoughtful service experience. We are very proud that Xiaoma at the front desk can earn your appreciation with her professionalism and enthusiasm as a member of our team. Her smile and attentive service are the epitome of our hotel culture. Thank you again for your affirmation and support! We promise to continue to maintain this enthusiasm and professionalism, continuously improve service quality, and create a better accommodation experience for you and every guest. We look forward to your visit again and giving us the opportunity to serve you again!

Response from Property: Dear guest: Hello, I'm sorry that you were not satisfied with your stay this time. Aifei Hotel is a mid-range brand under Home Inn and a Ctrip four-star standard hotel. Regarding the price issue, due to the summer peak season and geographical location, the price will increase. Pricing in each city and each region is different. The store was newly renovated and opened in 2024. The formaldehyde treatment is up to standard, and the hotel will open windows for ventilation in the guest rooms every day. When there was an odor problem in the bathroom, Xiao Fei immediately contacted the relevant departments to deal with it and took corrective measures to avoid the same problem happening next time. Room attendants work from 8:00 in the morning to 5:00 in the evening. During this period, the room attendants can deliver goods and clean the rooms normally. After get off work, the front desk or security attendants will provide room service. Since the family room is only a separate two-story building, it is not equipped with an elevator. If you have large luggage, the front desk clerk can help you get the room. Thank you for choosing Aifei Hotel and giving us feedback on the hotel’s deficiencies in the form of an evaluation. Through your feedback, Xiaofei realized that there are many problems that need to be rectified. We will also strengthen the management and training of various hotel departments. During your stay, we will deal with guest feedback as soon as possible and let us increase your trust in Aifei through our services. Xiaofei believes that you will continue to choose Yanji Aifei Hotel in the near future and look forward to your next visit. Check-in~

Response from Property: We are very sorry to hear that you had an unpleasant experience staying at our hotel during your visit to Yanji. This is indeed contrary to the high-quality service and guest satisfaction we have always pursued. We are deeply sorry for your feedback and would like to express our sincere apologies to you and your family. Regarding the external construction of the hotel and the inconvenience of transportation, we understand that this has caused inconvenience and trouble to you. The construction is temporary, and we will actively communicate with the construction unit to minimize the impact on guests. At the same time, we will also strengthen traffic guidance services to provide guests with more convenient travel solutions. Regarding the problem of crowded room space, we understand that while family rooms can meet the needs of multiple people, they may have insufficient space utilization. We will listen carefully to your opinions and consider optimizing and adjusting the room layout in the future to enhance our guests' accommodation experience. Regarding the design of the restrooms and toilets, we did not fully consider the guest experience and safety. If the glass door is not waterproof and the tile floor is slippery when exposed to water, we will immediately rectify the problem, take waterproofing measures, and replace the tiles and floors with better anti-slip properties to ensure the safety of guests. We will also improve the issues with the small sink and toiletries. We will consider increasing the size of the sink and providing more environmentally friendly and practical toiletries to meet the needs of guests. As for the issue of the missing charger, we are deeply sorry and are conducting an internal investigation. We will strengthen the supervision and inspection of guest room cleaning and tidying up to ensure that items left by guests in the room are properly taken care of and returned in a timely manner. At the same time, we will also strengthen employee training to enhance their service awareness and sense of responsibility. Once again, we sincerely apologize to you and your family, and thank you for your feedback and suggestions. We know that the improvement of service quality requires continuous efforts and improvements, and your opinions will be our precious wealth. We will take every feedback and complaint seriously and strive to provide guests with a more high-quality, comfortable and safe accommodation environment. In the future, we look forward to having the opportunity to serve you again and demonstrate our changes and progress through practical actions. At the same time, we also kindly ask you to give us more understanding and support.

Response from Property: We are very sorry that you had such an unpleasant experience while staying at our hotel. We deeply regret this and sincerely apologize to you and your travel companions. In response to your feedback, we have carefully reflected and summarized it. The following are our responses and improvement measures: 1. **Front desk management issues**: - We know that the front desk is the first impression of guests, so the front desk Professionalism and efficiency of service are crucial. We are deeply sorry for the situation you reported about the front desk staff's teasing, misleading, and perfunctory response to room change requests. This is a clear violation of our service standards and professional ethics. We will immediately conduct rectification education and strengthen training for the front desk team to ensure that every front desk employee can greet every guest with full enthusiasm, professional attitude and efficient service. - We understand your concerns regarding the possibility of the hotel being acquired by a senior company and management failing to keep up. But please allow us to clarify that no matter how the hotel's ownership structure changes, we will adhere to the principle of providing quality services, continuously improve management levels, and create a more satisfactory accommodation experience for our guests. 2. **Room hygiene issues**: - The cleanliness of the room is directly related to the guest's accommodation experience, and we attach great importance to this. We are deeply sorry for the issue you reported that the bathroom and sink were not cleaned. We will immediately conduct a comprehensive inspection and rectification of the guest room cleaning process, strengthen the supervision and acceptance of cleaning quality, and ensure that every corner can meet high standards of hygiene requirements. 3. **Breakfast quality issues**: - Breakfast is an integral part of the guest accommodation experience, and we have strict quality requirements for this. We are deeply saddened by your report that the breakfast was particularly poor and the noodles were left out for too long. We will immediately conduct interviews with breakfast suppliers and require them to improve the freshness and quality of ingredients, and at the same time strengthen the supervision and management of breakfast production to ensure that we provide guests with delicious, healthy and nutritious breakfast. In addition, we will also establish a more complete guest feedback mechanism to encourage guests to actively provide valuable opinions and suggestions so that we can discover and solve problems in a timely manner and continuously improve service quality. Once again, we sincerely apologize to you and your fellow travelers, and thank you for your feedback and suggestions. We will improve our services with a more rigorous attitude and harder actions, and look forward to providing you with a better and more comfortable accommodation experience in the days to come.

Response from Property: We are very sorry that you had such an unpleasant experience during your stay at our hotel and were dissatisfied with the way we handled it. We are fully aware that these problems have brought great trouble to your stay experience. We deeply regret this and admit that there are deficiencies in our service and management. First of all, regarding the issue of chaotic parking lot management, we acknowledge that this is an issue that needs to be addressed immediately. We will re-examine and optimize the layout and management process of the parking lot to ensure that vehicles can be parked in an orderly manner to avoid congestion and inconvenience. At the same time, we will also strengthen the training of parking lot managers to improve their service awareness and emergency response capabilities so that they can solve problems more quickly and effectively in similar situations. Secondly, regarding air conditioning, we understand your concerns about indoor temperature and air quality. We will conduct a comprehensive inspection and maintenance of the air conditioning system to ensure it is operating stably and meeting the needs of our guests. At the same time, we will also strengthen the training and management of the use of air conditioners in guest rooms to ensure that service staff can accurately understand and adjust air conditioner settings to provide guests with a comfortable accommodation environment. Thirdly, regarding the issue of sound insulation, we are well aware of the importance of a good sound insulation environment for guests to rest. We will conduct a comprehensive inspection and improvement of the sound insulation facilities in the guest rooms, such as adding sound insulation materials, adjusting the sealing of doors and windows, etc., to reduce the interference of external noise to guests in the rooms. At the same time, we will also strengthen the evaluation and supervision of the sound insulation effect of guest rooms to ensure that each guest room can meet good sound insulation standards. Finally, we are deeply sorry for the issues you mentioned about our handling and communication attitude. We acknowledge that there were deficiencies and oversights in handling your complaint and that we were unable to fully understand and meet your needs. We will seriously reflect on and improve our communication methods and service attitudes, strengthen staff training and guidance, and ensure that we can handle each guest's questions and feedback more sincerely, patiently, and meticulously in future work. We sincerely apologize to you again and thank you for your feedback and suggestions. We will improve our service and management levels with a more rigorous attitude and harder actions to ensure that every guest can enjoy a high-quality accommodation experience. If you have any other needs or questions during your stay, please feel free to contact us and we will be happy to serve you.