Xinfeng Utop Spring Primeval Forest Resorts Reviews
Xinfeng Utop Spring Primeval Forest Resorts
Likengjiao, Meikeng Town, Xinfeng, Guangdong, 511180, ChinaSee Hotel Details
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1 night
Guest Reviews
9.5/10
Outstanding
1431 review
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Verified reviews
Location9.7
Amenities9.2
Service9.5
Cleanliness9.5
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All reviews(1431)
Positive reviews(1407)
Reviews with photos/video(452)
Relaxing hot springs(457)
Great air circulation(179)
Delicious breakfast(121)
Perfect for kids(74)
Clean pool(24)
Has play area for children(23)
Close to amusement park(9)
Negative reviews(24)
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Family
6 review
10/10
Outstanding
Posted on Dec 16, 2024
It is a hotel that I will go to when I go to Shaoguan. The hygiene is pretty good, the service is very good, there are many hot spring pools, and the hotel’s products are pretty good! I will continue to go next time
Original TextTranslated by Google
Response from Property: Sincerely thank you for your continued support and love for Xinfengyun Tianhai Resort! Your satisfaction is our greatest motivation to move forward. We have been committed to providing every guest with a comfortable environment, high-quality service and delicious meals, and we are very happy to receive your recognition. Looking forward to your next stay, we will continue to work hard to create a more perfect stay experience for you!
Feizhuanyehaopingshi
Linhai II Charming Twin Room
Stayed in Nov 2024
Family
20 review
9.5/10
Amazing
Posted on Dec 16, 2024
On weekends during the peak winter season, this price can be said to be very cost-effective. The front desk staff is friendly and well-trained. Although the breakfast does not have much meat, it is relatively rich and satisfactory! The hot springs are also real hot springs! The environment and ecology are good in all aspects. It can be seen that the senior managers of the hot spring have worked hard to create value for money! The only service points deducted are: the snack stalls in the hot springs, the people who make rice rolls at night, and some other local aunties and other service staff have too much sense of "local owners", obviously no systematic training, and have a arrogant attitude. Please talk to consumers more She said she was tired and panicked, as if the consumer came to consume to cause trouble for her, and the sarcastic remarks really made people angry! There is still a gap between the quality of women in mountain villages and 4A resorts. In addition, it is recommended that hot springs should have a music reminder when closing time is approaching to facilitate customers to grasp the time. When the breakfast is finished, diners should be reminded whether they want to replenish food for the last time, instead of just calling it a day! Finally, the service quality of the front desk staff is indeed very high! Worth repurchasing!
Original TextTranslated by Google
Response from Property: Thank you very much for your high evaluation of Xinfengyun Tianhai Resort in terms of cost performance, front desk service and hot spring water quality. We are deeply honored by your recognition and thank you for your valuable opinions. We have deeply reflected on the poor attitude of some service staff at the hot spring snack stalls and have begun to strengthen the training of all employees to ensure that every employee can serve guests with a warm, friendly, professional and thoughtful attitude, and we will never allow such " The “local master” mentality and arrogant attitude reappeared. We think the suggestions regarding the hot spring closing time beep and breakfast collection reminder are very reasonable and will be implemented as soon as possible to provide guests with more considerate services. We look forward to your visit again and we will welcome you with better service!
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Couple
17 review
10/10
Outstanding
Posted on Dec 5, 2024
The environment is first-class and the hot springs are great!
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Response from Property: Thank you very much for the high compliment! We are full of joy and honored to be recognized by you as "first-class environment and great hot springs"~ The team carefully maintains the environment and takes care of the hot springs, hoping to give you a super comfortable vacation experience. We look forward to your next visit, we will definitely live up to your expectations and continue to "contract" a pleasant time for you!
Guest User
Linhai II Charming Twin Room
Stayed in Aug 2024
Family
24 review
9.0/10
Great
Posted on Sep 23, 2024
Needless to say, the location of the hotel is very good. It is in the mountains, the air is fresh and the clouds are shrouded. There is a primitive forest park in the resort. It is good to go hiking early in the morning. There are streams along the way. However, the hotel's catering service cannot keep up. There are many people dining in the entire hall at night, and there are also many waiters. They all seem busy, but they are busy and disorderly. It takes a long time from finding a seat to clearing the table to ordering. And all the waiters were busy but no one paid attention. The breakfast buffet on the first day was served in the hotel lobby, but on the second day it was moved to a different location, but no one informed anyone. A bunch of people were waiting in the original restaurant. Only when they called the front desk did they tell them that the breakfast had been moved to another location. Shouldn't there be advance notice? Except for the catering, everything else is good. I hope it can be improved, otherwise such a good natural environment will be wasted.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Xinfengyun Tianhai Resort and taking the time to give your feedback. First of all, we are very pleased that you spoke highly of the hotel's location and surrounding environment. We sincerely apologize for the food and beverage service issues you mentioned. The chaotic situation you described really should not happen. We will immediately rectify and train the catering service team, optimize the service process, improve service efficiency and quality, and ensure that every guest can receive timely and thoughtful service. We sincerely apologize once again for the change of breakfast location without prior notice. We will strengthen internal communication and coordination to ensure that similar situations will not happen again. In future services, we will notify guests in advance of any changes that may affect guest experience. We attach great importance to your opinions and suggestions and will work hard to improve the shortcomings and live up to such a beautiful natural environment. Thank you again for your feedback and we look forward to your next visit so that we can provide you with better service.
HheJ
Linhai II Grand Double Bed Room
Stayed in Jul 2023
Couple
15 review
5.5/10
Posted on Aug 23, 2023
I booked a room in Lin Hai L1. As soon as I entered the door, there was a strong smell. It should be the damp smell of the carpet! At first I wanted to stay for two nights! When I entered the room, I wanted to leave right away! However, the housing supply was tight during the summer vacation, so I had to stay for one night. There were dead moths in the round bathtub🛀😓 in the room.
Original TextTranslated by Google
Response from Property: Dear little master, when we saw your true evaluation, we blushed with guilt and immediately faced the wall and thought about it! Thank you very much for taking the time to share your stay with us. We are sorry that our facilities did not meet your expectations. Our hotel's middle and senior management attached great importance to it and made serious investigations and timely rectifications. Only through the continuous concern and supervision of our customers like you can we continue to discover problems in our work, make corrections and make continuous progress. Thank you for choosing to vacation in Yuntianhai, and we look forward to your next stay and testing our improvements!
Guest User
Linhai II Charming Twin Room
Stayed in Jul 2023
Family
1 review
5.5/10
Posted on Aug 19, 2023
First of all, because the hotel is located on a mountain, the air is very fresh and comfortable. When you enter the lobby, the hotel front desk staff has a very good attitude and is patient and answers all questions.
Secondly, in the room, when I lifted the quilt, I actually saw a few hairs. The pillow was very rancid and smelled bad. I couldn't sleep well all night because of the uncomfortable pillow. The toilet paper in the bathroom was damp again. I guess the previous user continued to use it. Yes, there are still very few. Even if it is not used up and you can continue to use the next one, shouldn’t you check it? ? You can also leave the roll in the bathroom for guests to change themselves.
The carpet in the room smells very strong. The smell is very strong when you sleep with the air conditioner on at night, so the reason for insomnia is not the pillow but the smell of the carpet.
Isn’t the water in the water park spring water? I guess you don’t need disinfectant powder💰, the smell is overwhelming and pungent, the swimming pool wall is also very dirty, you can even see moss on it
Finally, breakfast, the breakfast for 68 people is really not worth it. There are not many varieties of rice rolls, steamed buns, and shaomai. There are no dry steamed glutinous rice chicken and dairy products. A certain top in Nankunshan also has 68 people, and the varieties are half as much as here.
Original TextTranslated by Google
Response from Property: Dear little master, when we saw your true evaluation, we blushed with guilt and immediately faced the wall and thought about it! Thank you very much for taking the time to share your stay with us. We are sorry that our facilities did not meet your expectations. Our hotel's middle and senior management attached great importance to it and made serious investigations and timely rectifications. Only through the continuous concern and supervision of our customers like you can we continue to discover problems in our work, make corrections and make continuous progress. Thank you for choosing to vacation in Yuntianhai, and we look forward to your next stay and testing our improvements!
Guest User
Deluxe Queen Room
Stayed in Jul 2023
Family
1 review
4.5/10
Posted on Aug 18, 2023
1. When I checked into the hotel, there was no one at the door to help with luggage. When I was about to leave, I called the front desk because there were too many luggage and asked the front desk to find someone to pull a cart to help carry it, but they said they had gone to eat and were not free. I would really appreciate it...
2. I don’t know which era the air conditioner in the room is from. It only blows cool air from the air outlet. Sleeping on the bed is like steaming in a sauna. It is so hot that I sweat. The decoration is also very rustic and looks low.
3. The layout of the place is also unreasonable. When staying in one hotel, you have to go to another building for breakfast. The children's playground also charges extra. The environment is also bad. The floor is sticky and itchy. The room that costs 500 yuan a night only includes a simple package. Breakfast, fish spa, dinner and other facilities are all at your own expense. It’s awesome.
3. The restaurant in the hotel also charged a service fee without informing them in advance. The key is that the food was served for more than an hour and there was no service at all. They also said that they were busy because of the company's team building? Help, if every restaurant can’t operate when they’re busy, then how many restaurants outside can’t operate? Isn’t this a problem that you should overcome? After eating his food, he still felt bloated and vomited...
4. This is really the worst hotel I have ever stayed in. Please close it down quickly.
Original TextTranslated by Google
Response from Property: Dear mistress, hello, your vacation has made you unhappy. Yuntianhai sincerely apologizes to you. We regret that we were unable to leave a satisfactory impression on you during this trip. Our improvement and progress cannot be separated from your support. We will actively respond to your feedback and optimize it carefully, and strive to provide better services to ensure a satisfactory and enjoyable vacation experience for every guest. We will definitely do better in the future. If possible, please contact our hotel and give us a chance to save our regrets! Yuntianhai sincerely invites you to come again for a vacation experience. I wish you all the best and look forward to welcoming you with better performance after all improvements❤
MiliG
Linhai II Charming Twin Room
Stayed in Jul 2023
Family
15 review
4.0/10
Posted on Sep 23, 2023
The humidity is high and the room is moldy, but the hot spring is very good
Original TextTranslated by Google
Response from Property: Dear little master, when we saw your true evaluation, we blushed with guilt and immediately faced the wall and thought about it! Thank you very much for taking the time to share your stay experience with us. We are sorry that our service did not meet your expectations. Our hotel's middle and senior management attached great importance to it and made serious investigations and timely rectifications. Only through the continuous concern and supervision of our customers like you can we continue to discover problems in our work, make corrections and make continuous progress. Thank you for choosing to vacation in Yuntianhai, and we look forward to your next stay and testing our improvements!
Response from Property: 感謝您選擇新豐雲天海度假村並留下如此細緻的好評!能讓您在羣山與森林環繞的“天然氧吧”中感受清新與舒適,是我們最開心的事。我們始終注重設施的維護與環境的潔凈,很高興酒店的新凈狀態、寬敞整潔的客房及窗外森林景緻能給您帶來愉悦體驗。温泉區多樣的泡池、清冽的山泉水泳池,以及中、西餐廳的美食,都是我們用心打磨的服務環節,能獲得您的認可,我們倍感榮幸。期待未來能再次迎接您的到來,讓您重温這份與自然相融的愜意時光!
Response from Property: 太驚喜收到您的“寶藏”認證!您把環山空氣、全齡玩水地、摸魚池、登山樂趣,甚至延遲退房、林海2酒店選房攻略和猴巖風車這樣的隱藏玩法都細緻分享,簡直是我們的“超級體驗官”!您的用心不僅是對我們的肯定,更能幫到更多來尋愜意的朋友。我們會好好收納您的建議,也盼着您和家人常回來,再享山野慢時光,感謝與我們分享猴巖風車山的美景