No. 388 Xinhua Road, Xiangshan, Zhejiang, 315700, ChinaSee Hotel Details
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1 night
Guest Reviews
9.1/10
Good
200 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.8
Service9.2
Cleanliness9.1
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All reviews(200)
Positive reviews(192)
Reviews with photos/video(13)
Delicious breakfast(24)
Classy environment(20)
Quiet & comfortable(8)
Many amenities(7)
Friendly front desk staff(7)
Would stay again(6)
Comfortable bed(5)
Strange smell in room(4)
Negative reviews(8)
Hassan Mohammed
Business Queen Room
Stayed in Oct 2024
Business travelers
30 review
10.0/10
Outstanding
Posted on Nov 28, 2024
I like this hotel
Response from Property: Dear guest:thank you for your review,Your satisfaction is our greatest motivation, Thank you for your support and trust in the hotel and we look forward to your visit again!
Vincenzo
Business Twin Room
Stayed in Jul 2023
Business travelers
46 review
10.0/10
Outstanding
Posted on Oct 4, 2023
A bit old but we'll kept, breakfast complete and delicious.
Response from Property: Dear sir,thank you for your praise.we look forward to see you again.wish you have a happy life and a smooth work.
Guest User
Business Queen Room
Stayed in Apr 2025
Business travelers
12 review
10.0/10
Outstanding
Posted on May 17, 2025
Very good, I will stay here next time
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!非常感謝您選擇入住象山海洋酒店,並在百忙之中留此五星好評。收到您的好評後非常開心呢,您的滿意是我們的榮幸也是我們服務的源動力!我們一定會繼續努力,力爭在服務上做的更好,從而贏得更多顧客的滿意!再次感謝您選擇海洋酒店,期待您的再次光臨,祝願您闔家幸福,萬事順意!
Guest User
Discount Twin Room
Stayed in Dec 2024
Family
2 review
10.0/10
Outstanding
Posted on Jan 31, 2025
The hotel is really nice. The service ladies are very enthusiastic. The room was upgraded for free. It is clean and hygienic. The bed is comfortable. The breakfast is rich in variety and includes fish and shrimp. When I left, I was given a small blind box gift. I am still planning to book it during the summer vacation.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!非常感謝您選擇入住象山海洋酒店,並在百忙之中留此五星好評。收到您的好評後非常開心呢,您的滿意是我們的榮幸也是我們服務的源動力!我們一定會繼續努力,力爭在服務上做的更好,從而贏得更多顧客的滿意!再次感謝您選擇海洋酒店,期待您的再次光臨,祝願您闔家幸福,萬事順意!
Guest User
Business Twin Room
Stayed in Apr 2025
Family
10 review
5.5/10
Posted on May 4, 2025
If you stay here, you won't say anything. The facilities are indeed old. Except for the breakfast, it's decent. Fortunately, the waiter's attitude is okay, otherwise it would be a huge pit. Be careful when entering.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您提的意見和建議,我們一定努力改善,期待下次給您一個更加滿意的入住體驗,再次感謝您選擇海洋酒店,期待您的再次光臨,祝願您闔家幸福,萬事順意!
Guest User
Deluxe Queen Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 3, 2025
The room is clean and tidy without any peculiar smell. The breakfast is very good. I will stay here again next time I come to Ningbo
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!非常感謝您選擇入住象山海洋酒店,並在百忙之中留此五星好評。收到您的好評後非常開心呢,您的滿意是我們的榮幸也是我們服務的源動力!我們一定會繼續努力,力爭在服務上做的更好,從而贏得更多顧客的滿意!再次感謝您選擇海洋酒店,期待您的再次光臨,祝願您闔家幸福,萬事順意!
Jiezizhi
Business Queen Room
Stayed in Mar 2025
Business travelers
60 review
10.0/10
Outstanding
Posted on Apr 28, 2025
It was my first time to Xiangshan on a business trip. The hotel was pretty good overall and the breakfast was good.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!非常感謝您選擇入住象山海洋酒店,並在百忙之中留此五星好評。收到您的好評後非常開心呢,您的滿意是我們的榮幸也是我們服務的源動力!我們一定會繼續努力,力爭在服務上做的更好,從而贏得更多顧客的滿意!再次感謝您選擇海洋酒店,期待您的再次光臨,祝願您闔家幸福,萬事順意!
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Family
4 review
8.5/10
Very Good
Posted on May 2, 2025
Except for the poor facilities, everything else is OK, and the service is quite good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您提的意見和建議,我們一定努力改善,期待下次給您一個更加滿意的入住體驗,也期待能得到您的再次好評(害羞)。以後常來哦!
Guest User
Business Queen Room
Stayed in Feb 2025
Business travelers
2 review
9.2/10
Great
Posted on Mar 19, 2025
#The front desk manager is very nice and gave me a free room upgrade. The room is quite big and I recommend it [strong]
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is the vitality of our progress. Thousands of words can be summed up in one sentence: thank you for your support and trust in our hotel, and we look forward to seeing you again!
Zheliqiantangdongruhai
Business Queen Room
Stayed in Feb 2025
Business travelers
14 review
10.0/10
Outstanding
Posted on Apr 5, 2025
The first impression when entering the room is very good, the facilities are complete, it is recommended to set up a few more USB ports in the room to make it more perfect
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is the vitality of our progress. Thousands of words can be summed up in one sentence: thank you for your support and trust in our hotel, and we look forward to seeing you again!
Xiaoku
Business Twin Room
Stayed in Mar 2025
Solo travelers
9 review
9.5/10
Amazing
Posted on Apr 14, 2025
A good hotel, I will stay there next time, but some facilities are old
Original TextTranslated by Google
Response from Property: Dear guests, we will work hard to improve your comments and suggestions. We look forward to giving you a more satisfactory stay experience next time and also look forward to receiving your good comments again (shy). Come often in the future!
Guest User
Discount Twin Room
Stayed in Sep 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Oct 4, 2024
The front desk lady is polite and the service is good. The breakfast is a buffet with many varieties, pumpkin porridge, tea eggs, sweet potatoes, vegetables, spare ribs, etc. It is a very Ningbo breakfast. There are also milk, drinks, and blackcurrant juice. Except for the dim light, a faint smell of smoke, the broken automatic door, and many mosquitoes, everything else is good. The hot water supply is also fast.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您提的意見和建議,我們一定努力改善,期待下次給您一個更加滿意的入住體驗,也期待能得到您的再次好評(害羞)。以後常來哦!
Anonymous User
Business Twin Room
Stayed in Jul 2024
Other
2 review
1.0/10
Posted on Aug 27, 2024
#Xiangshan parent-child tour, girlfriend tour, team building, etc., avoid pits! ! ! A must-see for avoiding thunder. You come to Xiangshan to have fun, but if you stay in this hotel, you will definitely make you and your family unhappy. The hotel's handling attitude is extremely poor. The overall evaluation is poor, and it is a must-see for avoiding thunder. If you don't want to experience a very poor accommodation environment, it is recommended to choose another hotel.
The room smells of disinfectant; there is no shower head in the bathroom for children to wash their feet; there are no bath slippers;
The TV is broken and the front desk is notified for repair. The hotel called a big sister to come and take a look and said that it would take two days to repair it.
The air conditioner has a strong musty smell
The breakfast is even more outrageous, all of which are some very poor quality food.
1. The experience is extremely poor and disappointing:
The experience is extremely poor and disappointing. The room is dirty and messy, and the facilities are dilapidated. It is not worth the price at all.
2. Poor service and attitude problems:
The hotel service is terrible, which is very different from the publicity. The waiter is indifferent and indifferent to customer needs.
3. Poor hygiene and outdated facilities: The room is in extremely poor hygiene and outdated facilities. I really don't recommend it. The bed sheets and pillowcases are yellowed, as if taking you back to the old days. 4. Unreasonable price and extremely low cost performance: The hotel price is extremely unreasonable and the cost performance is extremely low. The room is too small and the facilities are not very good, which is completely inconsistent with the price. 5. Incomplete facilities and affected experience: The facilities are incomplete, the solar water is not hot enough, and they told me that the solar water is not hot enough in the off-season? Isn't this forcing me to buy an electric water heater? 6. Inadequate details and unconsiderate service: The service details are not in place, and basic supplies such as slippers and toiletries are not provided in the room, which is very unprofessional. 7. Handling attitude: Ignore, arrogance Do not handle, ignore, love what you want!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Ocean Hotel and taking the time to comment. We are aware of the problems you reflected and would like to respond here. 1. "The room smells like disinfectant". The supplies we provide you are all disinfected, so you can use them with confidence. The disinfectant will evaporate in about an hour after use in summer. We cleaned and disinfected the room at 4 pm. You checked in after 23 pm, so you may be particularly sensitive to smells! 2. There is no shower head in the bathroom that is convenient for children to wash their feet; our shower head is indeed fixed, and we are also planning to improve this problem. Thank you for your suggestions. 3. The room is dirty and messy, and there are no basic supplies in the room, such as slippers and toiletries; the room is equipped with basic toiletries, such as slippers, toothbrushes, bath towels, floor towels, hair dryers, etc., which are placed in the corresponding positions in the room. Please make a true comment. 4. The price is unreasonable and the cost performance is extremely low: the room is too small; our hotel is built according to the quasi-four standards, and the basic room area is 28 square meters, which is within the normal area. As for the price issue, July and August are the peak tourist season in Xiangshan, and the market price is slightly adjusted on weekends, which is a normal phenomenon. 5. The facilities are not perfect, and the solar water is not hot enough; the hotel uses air-energy hot water, provides 24-hour hot water guarantee, and is equipped with engineering duty personnel to provide facility and equipment guarantee services. 6. As for the handling attitude issue, we have been responding to the communication. As for the final failure to meet your compensation request for a 50% cash refund on the rent, we are deeply sorry. We are also very wronged for the real feedback of this bad review, and hope you can also understand the hotel.
Guest User
Business Twin Room
Stayed in Jun 2024
Business travelers
12 review
5.0/10
Posted on Jul 11, 2024
Real comments, please don't disturb if you don't like it. I haven't stayed in a hotel with such poor overall strength for a long time.
1. There are three pieces of chewing gum stuck on the toilet in the bathroom, and they were stuck there at different times. Three pieces of chewing gum from different times stuck on the toilet seat are really disgusting. It's obvious from the color and hardness, because I wiped it clean with disinfectant wipes myself.
2. The sound insulation is very poor. I can hear the normal conversation next door clearly. Fortunately, the next door is also on a business trip.
3. Breakfast ended at 9:30. I went to eat at 9 o'clock. Half of the ingredients were gone, and there was no intention to replenish them. I could only take some steamed buns and eggs to eat. Fortunately, these most basic things were still there.
4. When I went back to the room to tidy up my things after breakfast, around 10 o'clock, I didn't see the specific time, and the waiter knocked on the door to clean up and asked me when I would leave. I haven't checked out yet. Are you in such a hurry to drive me away? And the cleaning is not clean. There are so many chewing gums on the toilet seat. Why are they so anxious? I have never encountered such a thing. Even the cheapest express hotels don't have such a thing.
5. The telephone receiver in the room is broken. You can only use the hands-free mode, and then you have to shout, otherwise the other party can't hear you.
6. I won't say much about other minor problems, such as yellow pillows, dirty and broken chairs, brushed sofas, no curtains in the bathroom, etc.
I won't write it anymore. I don't want to complain, but it's really too bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. We are aware of the problem you reflected and we apologize to you again! We are deeply sorry for the unpleasant experience you had during your stay. The unpleasant incident you encountered this time has sounded the alarm for our quality management. Please believe that we will not tolerate the existence of such problems. Please also believe that we will definitely take effective measures to rectify and effectively strengthen daily management to prevent similar problems from happening again.
Guest User
Business Twin Room
Stayed in May 2024
Business travelers
3 review
10.0/10
Outstanding
Posted on Jun 28, 2024
The front desk was very friendly and we upgraded to the deluxe floor. The room was quiet and clean. The breakfast was complete.
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of the service of our front desk partner. I believe she must be hiding in a corner and smiling happily now. Your recognition of us is our driving force for progress. We will definitely do our best to do better and work hard to serve every guest. We look forward to your next visit!