Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.0
Service9.4
Cleanliness9.2
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All reviews(4074)
Positive reviews(3970)
Reviews with photos/video(543)
Near shopping area(485)
Convenient for shopping(448)
Easy to get around(360)
Friendly front desk staff(300)
Large rooms(126)
Average sound insulation(119)
Many dining options(40)
Tasty coffee(11)
Negative reviews(104)
Sheshela
Queen Room
Stayed in Jun 2025
Couple
20 review
9.5/10
Amazing
Posted on Jul 11, 2025
I felt confident booking this hotel since it’s part of an international brand. The room was spacious, clean, and featured a comfortable bed, as expected, with all the listed amenities provided.
There’s a shared laundry room, which is very convenient. However, the receptionist seemed a bit confused when assisting foreign guests due to the language barrier. It’s understandable, but it would be more professional if they avoided laughing during moments of miscommunication.
Overall, the hotel is in a very convenient location, surrounded by many shops and restaurants. I highly recommend this place.
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
Anonymous User
Business 2-bed Room
Stayed in May 2025
Couple
5 review
6.0/10
Posted on Jun 29, 2025
Very-very good location on the shopping street in the heart of the old town! Big room! Good value for its price! But somewhere conditions of the hotel and rooms are bad, some parts of our room were dirty or nor repaired well, lobby was dirty, hotel looked untidy and neglected. Honestly It seems like the hotel is not being taken care properly. Comparing to other Ibis hotels - this one is in bad condition and this is not okey!
Response from Property: 客官您好,非常抱歉未給您帶來滿意的入住體驗,對您提出的問題,小宜會加強關注並努力想辦法整改,希望客官下次入住,會有滿意的體驗,您臉上的微笑,是我們努力的動力~~~
Alan Lui
Queen Room
Stayed in May 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on Jun 20, 2025
Stayed here because Ibis hotels are well trusted internationally and this one tops the list!
A) superb location
B) early n late check out timing
C) free refreshment bar n breakfast are awesome
D) staff are always smiling and accommodating
E) matteress n pillow make u want to sleep forever
F) room cleaning is impressive
Ibis never disappoints!
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
Guest User
Family Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jul 1, 2025
Great Location, Good Staff and super helpful.
Will come back again soon.
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
Guest User
Deluxe Family Room
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 15, 2025
Location is very convenient. Good service. Clean and neat room. The dryer is not enough powerful. It takes 2 hours to dry clothes
Response from Property: Dear guest, I am very sorry that I did not bring you a satisfactory stay experience. Xiaoyi will pay more attention to the problems you raised and try to find ways to rectify them. I hope that the guest will have a satisfactory experience next time you stay. The smile on your face is the driving force of our efforts~~~
E Loke
Superior Queen Room
Stayed in Feb 2025
Family
2 review
9.5/10
Amazing
Posted on Apr 2, 2025
Excellent location altough exterior looks a little run down. Friendly and helpful service staff.
6/7
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
Christiane Richelle Lee
Queen Room
Stayed in Feb 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 10, 2025
The place is clean. There is an elevator. You can enter from escalator of zhongshan road or from behind and use their elevator. The lobby is at 2nd floor. They clean everyday and provide toothbrush, slippers and other ammenities. It’s in the middle of zongshan road. Taxi to and from airport only costs 40-45rmb which is very affordable. A lot of food beside it and souvenir shops. I only walked to 8th market and shapowei… If you don’t like walking, you can ride a taxi. Train is also near. I only spent 5rmb to go to jimei village via their train.
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
SG GOOLIA
Queen Room
Stayed in Jan 2025
Couple
16 review
10/10
Outstanding
Posted on Mar 1, 2025
My second stay with Ibis. Excellent location right smack at zhong shan walking street and di ba shi market. Lots of eateries and convenient access to public transport. Got a free upgrade to King bed. Hotel staff are very polite.
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
littlepony.SL
Family Room
Stayed in Feb 2025
Family
28 review
10/10
Outstanding
Posted on Apr 15, 2025
This hotel is always my choice in KL
Right in front of the famous food stall
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
Guest User
Business 2-bed Room
Stayed in Jun 2025
Solo traveler
8 review
8.0/10
Very Good
Posted on Jul 18, 2025
Great location and accessibility. Except for the fact that they only have 1 x lift servicing all the 5 storey of rooms about 30 rooms per level which I find unacceptable.
Response from Property: 客官您好,非常抱歉未給您帶來滿意的入住體驗,對您提出的問題,小宜會加強關注並努力想辦法整改,希望客官下次入住,會有滿意的體驗,您臉上的微笑,是我們努力的動力~~~
Guest User
Family Room
Stayed in Dec 2024
Family
7 review
9.5/10
Amazing
Posted on Jan 14, 2025
When I write a review, I always put in perspective the price I can paying for and it's competitiness in the country.
1. Cleanliness is good. Housekeeper is friendly and accommodating.
2. Hail a car from airport to hotel cost about Sgd5 and less than Sgd5 from hotel to airport for me. Actual will depend on your App and cars you pick.
3. Hotel location is impeccable with the starting point of Zhongshan Road right below the Hotel.
4. Staff is helpful and friendly.
5. Breakfast is decent for the price. The range is not extensive, but one has to look at the price you are paying for. Coffee maker at Libby makes freshly brewed coffee.
6. There is a little gym for simple workout.
Overall, it is a satisfactory experience and I have no complaints.
(I would like to upload for photos, but my family's faces would appear... :))
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
LI XING JIA
Superior Queen Room
Stayed in Jun 2025
Traveling with friends
37 review
6.0/10
Posted on Jul 10, 2025
The breakfast was really lousy and putting a big advertisement on croissants in front of the entrance but not providing it was like adding salt to injury.
What is really unacceptable was only one elevator is used for four floors of guests: I wonder how could they meet the basic security requirements.
Being a frequent and experienced traveller I would not recommend this hotel to any of my friends.
Response from Property: 客官您好,非常抱歉未給您帶來滿意的入住體驗,對您提出的問題,小宜會加強關注並努力想辦法整改,希望客官下次入住,會有滿意的體驗,您臉上的微笑,是我們努力的動力~~~
Sabrina
Queen Room
Stayed in Dec 2024
Couple
1 review
9.0/10
Great
Posted on Jan 10, 2025
We thoroughly enjoyed our stay at the Ibis Styles Hotel. Good safety and convenient transportation
Response from Property: Companionship is the longest confession of love. I hope you will return with satisfaction and look forward to your next stay.
Visarut
Queen Room
Stayed in Mar 2025
Family
4 review
10/10
Outstanding
Posted on May 30, 2025
Clean
Comforts
Very good location
Response from Property: 陪伴是最長情的告白,喜歡您的滿意而歸,期待您的再次下榻~
William
Business 2-bed Room
Stayed in Nov 2024
Couple
1 review
7.5/10
Posted on Dec 30, 2024
Not all the counter staff are not very helpful, only attended to your basic hotel admin need. They will not go the extra mile to serve the customer. Other then the location which is along Zhongshan Road. The hotel is a it run down. Only 1 elevator to the Zhongshan Road is working.
Response from Property: Dear guest, I am very sorry that I did not bring you a satisfactory stay experience. Xiaoyi will pay more attention to the problems you raised and try to find ways to rectify them. I hope that the guest will have a satisfactory experience next time you stay. The smile on your face is the driving force of our efforts~~~