Courtyard by Marriott Xiamen Haicang

非常不錯，服務態度很好👍👍👍

My experience staying at the Courtyard by Marriott Xiamen Taidi was incredibly disappointing, completely shattering my expectations for hotels in the same group. The most frustrating thing is that it's in the same building as the Marriott Hotel, another hotel in the same group, yet the quality difference is simply worlds apart. The price difference isn't that much either. If I'd known the experience was so awful, I definitely wouldn't have booked here. Even more infuriating is the non-refundable policy. Now that I think about it, they probably knew that guests would likely want to cancel their reservations, so they implemented this rule. The lobby was incredibly deserted, completely empty, with no decent decor at all. It completely lacked the ambiance expected of a star-rated hotel. The room service was even worse. Forget robot delivery; I didn't even get the basic room service. Even worse, takeout orders had to be left on a small table at the hotel entrance, and those staying in higher-end hotels had to go downstairs to pick them up. It was incredibly inconvenient. The front desk staff was completely expressionless throughout the entire stay. They weren't even friendly, let alone offering a basic professional smile. Their service attitude was worse than that of an average budget hotel; there was absolutely no sense of service. Important! Important! Important! Important! The most frustrating thing was the soundproofing! They even had connecting rooms with a connecting door, and the soundproofing was abysmal. From the room, you could clearly hear the noise from the neighbors and even the hallway, making it impossible to rest. The noise in the hallway was even louder, with all sorts of noises blasting directly into the room. I complained to the hotel twice, but the staff either gave a perfunctory response or simply said they couldn't do anything. They completely ignored it. I can't believe how such poor management can be in a hotel owned by a major corporation. This kind of service and equipment completely undermines its reputation. Anyone who stays here will regret it. I sincerely don't recommend it; it's a waste of money. For proof, please watch the video: one video is from the room; listen to how noisy it is; the other video is from the hallway, and the noise is even louder.