Guest User
May 3, 2025
Because we brought a puppy, we were charged a room cleaning fee of 350 yuan. The front desk said when we checked in that they would provide pet supplies (mats, water bottles, bowls, etc.), but they never mentioned from beginning to end that they were only for pets, not delivered. The staff did not remind us when the pet supplies were delivered to the room, and they did not mention it when we checked out. I took the pet mat and told them that this mat was brand new (because we brought a full set of pet supplies ourselves), and we were afraid it would be a pity to throw it away in the room, so we brought it out specially for you, so that you can give it to the next guest. The two staff members even said thank you to me... I was really speechless! After I drove out of Cangnan, I received a call saying that some pet supplies were taken away for us (we took away the pet's water bottles and bowls, which were not worth much money, but we took them away because we were afraid of wasting them). Can you ask the room service staff if the 350 yuan they collected cost them to clean an extra place? Don’t you think it’s funny to stare at these things worth a few dollars? We took them away because we thought it was not environmentally friendly to throw them away after one use. If we had known that you were going to reuse them, we would not have allowed you to bring them to the room. We don’t even know if you have disinfected your pet’s belongings. Of course, I promised to send it to you cash on delivery as soon as I got home, but from the beginning to the end, I felt that the service experience of Hilton Garden Inn Cangnan was really terrible.
Original TextTranslation provided by Google