Xi'an Oriental Hotel (Xiaozhai Big Wild Goose Pagoda) Reviews

Response from Property: Dear valued guests, thank you for your support. The staff of Oriental Hotel will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your return visit!

Response from Property: 哇！親愛的朋友，看到您的點評，東方人的內心開心到無法有言語表達，好慶幸我們的服務有感動到您，酒店絕佳的地理位置，便利的交通是很多賓客的首選，機場大巴的開通為您的出行更是錦上添花。東方人會努力提升服務品質，用更加優質的服務來回報您的支持！期待您的再次光臨哦！

Response from Property: Dear guest, hello!Thank you for your recognition of Xi'an Oriental Hotel. Providing you with high-quality service has been our long-standing pursuit. The hotel is located in the central area of the southern suburbs of Xi'an, close to scenic spots, convenient transportation, and developed commerce. We look forward to your next stay!Wishing you a happy and prosperous family!

Response from Property: Dear friend, nothing makes us happier than seeing your satisfied smile after service. We feel the stories of your journey with our hearts and annotate friendship with the ancient rhymes of Tang poetry. Please share your feelings with more good friends and let us meet again at Xi'an Oriental Hotel, which is famous for its service!

Response from Property: Dear guest, thank you for your fair evaluation of us! We are aware of your review. The hotel management attaches great importance to the feedback from guests and friends. We will definitely make improvements in future work. Please also trust our friends from the East if you encounter any dissatisfaction or doubts during your stay, please feel free to contact our lobby at any time. Contact the assistant manager and we will do our best to solve your problems or confusion! Because our service tenet is to always be guided by guest needs, extensively collect guests' real opinions or suggestions, and strive to improve service quality and provide guests and friends with a more comfortable and warm stay environment. Finally, I wish you: a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Xi'an Oriental Hotel and taking the time to give us a full five-point praise. We are honored to share this stay experience with you. We are honored that you are very satisfied with this stay. Thank you very much for your recognition and encouragement. We strive to provide every customer who comes to the store with a warm and comfortable environment like family, and warm and considerate service like family. I hope that the time spent at the Oriental Hotel will bring you a wonderful memory of your stay. I hope to meet you again at the Oriental.

Response from Property: Dear guest: Hello! We are very sorry that we did not leave you a good stay experience. Please accept the hotel's sincere apology! Your comments have deeply touched us. The hotel has always regarded service quality as the lifeline of corporate development. The hygiene problems you reported have been asked to be investigated and held accountable by relevant departments. In future work, we will strictly implement the three-level room inspection system. I hope you can give us a chance to make up for the mistakes. As an old hotel that has been in business for more than 30 years, we plan to renovate some rooms every year. Currently, three different room types are launched online. Welcome to experience our newly installed "Huayue Zero Pressure Room" next time. Fashion, simplicity and comfort. I wish you: a happy life and everything goes well.

Response from Property: Dear friend: Your words "I will stay at the Oriental Hotel again when I go to Xi'an" make us feel extremely happy and blessed! All the efforts and hard work are worth it. The hardworking and simple Oriental people have received your affirmation with their sincere actions. This is both an honor and encouragement. The road ahead is long and arduous. In the future, we will continue to work hard to provide better services and look forward to your coming again!

Response from Property: Dear guest, hello! I am very happy to see your full score evaluation! Thank you for your companionship along the way. With your trust in Dongfang, all colleagues in the hotel will work harder to improve the quality of service. We look forward to meeting you again at Dongfang! I wish you: a happy life!

Response from Property: Dear guests: Thank you very much for your support and love for the hotel. Your affirmation has once again given us the motivation to work hard! Oriental Hotel has a long history. Although the times are constantly progressing, our Oriental people have always maintained their original intention of creating a "hotel as home" for guests. Oriental people welcome you to come home often!

Response from Property: Dear guest: We have read your comments in detail. On the occasion of the Spring Festival, we would like to say "Happy New Year" to you first! We are deeply sorry that you and your family were not satisfied with this stay. We hope you can accept our sincere apology! Oriental Hotel has been open for a long time and is a witness to the rapid development of the ancient city of Xi'an. Although its former glory is no longer there, its belief and determination to provide quality services to guests have been passed on. As you can see, the hotel lobby is magnificent. That is because it has been renovated in recent years. The hotel has also updated and renovated some rooms during the epidemic. All efforts and efforts are to enhance the comfort and satisfaction of guests. At the same time, we also use the continuous extension of services and warm care to make up for the lack of hardware. Maybe everyone's needs are different, or maybe it is the convenient transportation and the warm service of the staff that have attracted a large number of guests from afar to support us. No matter what the reason, in order to provide guests with a more comfortable stay environment, the hotel will update and renovate the facilities of the room every year. Here, we recommend our "Huayue Smart Room" to guests with high quality requirements for housing. I believe that it will not disappoint friends. The service is endless. The enthusiastic Oriental people will listen to the suggestions of friends with a sincere attitude and provide everyone with more heartwarming service. Finally: I wish you and your family all the best and all your wishes come true in the new year!

Response from Property: Wow! Dear friend, seeing your comments, Dongfangren is so happy that I can't express it in words. I am so glad that our service has touched you. The hotel's excellent location and convenient transportation are the first choice of many guests. The opening of the airport bus is the icing on the cake for your travel. Dongfangren will work hard to improve the quality of service and repay your support with better service! Looking forward to your visit again!

Response from Property: Dear guest, hello! Thank you for your visit! Your comments have been received. The hotel is located in the prosperous Xiaozhai business circle, with convenient transportation. It can go directly to major attractions in the city by bus and subway. The transportation is convenient and the service is humane. It has received unanimous praise from many new and old customers! The hotel has many room types, which can give guests more choices. Welcome to experience the hotel's new "Huayue Zero Pressure Room" next time. We always believe that there is no best, only better. In the future work, we will continue to work hard, and hope that you will continue to support Dongfang. Thank you again!

Response from Property: Wow! Dear friend, seeing your comments, Dongfangren is so happy that I can't express it in words. I am so glad that our service has touched you. The hotel's excellent location and convenient transportation are the first choice of many guests. The opening of the airport bus is the icing on the cake for your travel. Dongfangren will work hard to improve the quality of service and repay your support with better service! Looking forward to your visit again!