Hilton Hotels in Xi＇an

There was heat wave during our stay and hotel just shutdown their AC system. Complained with front desk and they were able to turn it on during hottest time of day. They however should keep the AC running overnight since I woke up in the middle of night on the first day due to heat. The room decors aren't the newest but not too shabby. The lighting switches were super confusing! It says it does one thing but sometimes it doesn't work for some reason? The room cleaning ladies were super nice!!! The front desk folks are super helpful! Thanks Selinas for helping me out with ordering of delivery! Stay away from the Spa (independent from hotel) on third floor, you will be spending triple the price compare to locals. I suggest that the hotel should reevaluate their relationship with the spa since they overcharging hotel guests. Overall very pleasant stay and as expected of Hilton brand.

I enjoyed my stay but it was not really what I expected. The Hilton Hotel is known for its top class service but I did not experience that level of service. The furniture needs an upgrade and not all the facilities worked. At the office desk where I did my work, the USB charging point did not work. The carpet on the otherhand smelled damp especially when I walked into the room. The hair conditioner bottle was empty when I wanted to use it. Unfortunately, I only discovered this once I have already shampooed my hair so there was no turning back. The rooms are are in great need of repainting. At one point I was considering upgrading to the executive room because I book these type of hotels for the high level of service from the staff and the 5-Star facilities. I have membership with the Hyatt Hotel but wanted something different for my few days break. At the Hyatt, they even bring you your first cup of coffee as soon as you arrive at breakfast and will keep on checking on you. This is what I call service. Some months ago I stayed in the Hilton in Suzhou and it was amazing. Their breakfast was top notch and beautifully presented. Having said that, my stay at the Hilton High Tech Zone was pleasant, but I will need convincing to stay there again. The hotel is a bit isolated but a 10min drive to one of the high end malls. Thank you to everyone who offered assistance when I needed it. Unfortunately, I did not take photos of the problems but I uploaded pictures of the beautiful hotel which needs some TLC in the bedrooms or some of the bedrooms like mine.