Huatian Dream Art Hotel (Tianhe Airport) Reviews

Response from Property: 親愛的朋友！看到您 4.2 星的好評，我們心裏既甜又有點小遺憾~您喜歡房間景色，這可是對我們審美的高度肯定呀，那景色就像一幅天然畫卷，能給您帶來好心情，我們超有成就感！不過離市中心遠這個事兒，確實是我們的小“短板”，就像美玉有點小瑕疵。但換個角度看，這裏安靜又私密，是遠離喧囂的避風港呢。期待您下次再來，我們努力在其他方面“狂加分”，説不定還能給您準備點小驚喜，讓您更愛這兒！

Response from Property: Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our proximity to the airport gave you those precious extra minutes of sleep - we know how valuable that can be before a flight! We sincerely appreciate your understanding regarding the floor condition. Please rest assured that we're already addressing this issue with our housekeeping team to ensure it meets our usual high standards. Your feedback is like a compass for us, always pointing us in the right direction for improvement!We're especially delighted to hear that you'd choose to stay with us again when flying from Wuhan - that's the best compliment we could hope for! Next time, we'll make sure to provide clearer directions (maybe even a personal guide if you're feeling extra tired 😉) to make your arrival as smooth as your departure.Safe travels, and we can't wait to welcome you back for another restful stay!

Response from Property: 寶子！咱這地理位置確實超優越，離機場14分鐘，對面公交站還能直達機場地鐵，妥妥的“出行小樞紐”。不過房間角落的蜘蛛網和灰塵，是咱的“清潔小分隊”疏忽啦，就像考試漏了題，馬上安排大掃除，讓房間煥然一新！就價格和短期住來説，咱性價比還是槓槓的。希望寶子之後還能給咱機會，下次入住，絕對給你一個一塵不染、超舒適的“小窩”，等你再來“寵幸”呀！

Response from Property: Hey there, seeing that string of "❤️💖💖💖💖💖💖💖💖💖💖💖" and those numerous "🫶🫶🫶🫶🫶" has truly brightened up my day!When you said, "The hotel room is clean and good," it's like the highest compliment we could ever receive! Keeping our hotel rooms clean and tidy is something we take very seriously, akin to an artist treating their masterpiece. After each guest checks out, our cleaning staff meticulously wipes down every corner, ensuring the next guest will enjoy a freshly renewed environment.But seeing how enthusiastic you were with those emojis, I'm curious—did you perhaps think there's room for us to improve in some areas? We're always ready and eager to exceed your expectations and bring you even more delight and satisfaction.So, how about this: next time you visit, whisper your little wishes or suggestions to us. I promise, our hotel will treat you like family, striving to meet your needs and make you feel at home, cozy, and comfortable.Thank you once again for your wonderful review and support. Our hotel doors are always open for you, eagerly awaiting your return!

Response from Property: Dear Valued Guest,Thank you for sharing your feedback—we take your comments very seriously and sincerely apologize for the disappointing experience you had during your stay. The conditions you described are unacceptable and do not reflect our usual standards of cleanliness and maintenance.We have immediately addressed these issues with our housekeeping and maintenance teams to ensure such oversights do not happen again. We’re also reviewing our room images to better match our actual offerings and avoid any future misunderstandings.While we’re glad you found the bed clean and the location convenient, we fully understand this doesn’t excuse the shortcomings you faced. We’d appreciate the chance to make it right—please reach out to our Guest Relations team at [email/phone] so we can personally assist you.

Response from Property: "Woohoo, thank you for the epic praise! We're glad our hotel and staff made your stay as awesome as a unicorn riding a rainbow (minus the sparkles, of course). Your kind words are like candy for our service-loving hearts, and we can't wait to make your next visit even sweeter. Keep those smiles coming, and we'll keep the exceptional service flowing!

Response from Property: Dear guest, oops, we are truly sorry for the unpleasant experience. Hearing that the bathroom wasn't cleaned properly makes us extremely guilty.We'll immediately ask the staff in the housekeeping department to conduct internal rectification. We'll strengthen the inspection and training for bathroom cleaning to ensure that this situation will never happen again. Your feedback is like an important "upgrade reminder" for us, enabling us to continuously improve our service.We'll try our best to solve this problem. We hope you can give us a chance to make up for it. When you come again next time, we will definitely let you enjoy all-round high-quality service. Love you, dear guest. 😘💖

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that your one-night stay at Huatien in Wuhan was both comfortable and convenient. It's like you found a little oasis in the city, just for a night.We're glad to know that our rooms came with all the essentials you needed, and that everything was up to your standards of cleanliness and functionality. That's exactly what we aim for – to make every guest feel at home, even if it's just for a short while.And we're truly honored that you found our hotel to be great value for the price. Your recommendation means the world to us and we'll make sure to pass it along to our team. They'll be delighted to know that their hard work is paying off and making guests like you happy.So, if you ever need a place to stay in Wuhan again, whether it's for a short stay or a longer visit, Huatien will always be here, ready to welcome you with open arms. Thanks again for choosing us and we look forward to seeing you again soon!

Response from Property: Dear guest, WOW! We are over the moon to hear your amazing comment. 😎 Having a wonderful experience here is exactly what we aim for. We're stoked that you found it easy and simple. At Huatianmeng Art Hotel near Tianhe Airport, we always strive to make your stay as awesome as possible. We'll keep on rocking and improving to bring you even more surprises in the future. Looking forward to seeing you again soon. Love you, guest.

Response from Property: Thank you for sharing your feedback with us. We are truly sorry to hear that your experience at our hotel was far from what you expected, and we deeply regret that you felt the need to book another accommodation during the night. Your comfort and safety are our top priorities, and we are genuinely concerned that we fell short in providing you with a welcoming and secure environment.We take your comments very seriously and will immediately investigate the issues you encountered. Whether it was related to the ambiance, lighting, or any other aspect that made the place feel unsettling, we are committed to making the necessary improvements to ensure that such an experience is not repeated for any of our guests.We understand how distressing it must have been to feel uncomfortable, especially during the night, and we sincerely apologize for the inconvenience this caused you. If there is anything further we can do to address your concerns or assist you, please do not hesitate to reach out to us directly.Once again, we apologize for the experience you had and thank you for bringing this to our attention. We hope that you might consider giving us another opportunity in the future to provide you with the warm, safe, and comfortable stay that you deserve.

Response from Property: Dear little master, we are absolutely thrilled to receive your comment! You nailed it - our prime location near the airport and the handy hotel pick-up service are indeed our highlights. It's like we are your trusty sidekick for those early-morning flights.We strive to be the perfect pit stop for jet-setters like you. Our team is constantly on the go, ensuring everything runs smoothly so that you can have a seamless stay.Your feedback means the world to us. We'll keep leveling up our game, maybe adding some cool airport-themed decor or surprise goodies in the rooms. Can't wait to welcome you back next time and make your stay even more lit!

Response from Property: Thank you for sharing your feedback with us. We are sorry to hear that your stay was not satisfactory.We understand that you found the hotel to be very plain and lacking in spectacle. We apologize for the lack of towels and toilet paper in your room, as this is not the standard of service we aim to provide. We have also taken note of your comments about the low ceilings, which may have affected your comfort during your stay.In response to your feedback, we have already taken steps to improve our services. We are reinforcing the training of our housekeeping staff to ensure that all rooms are properly equipped with essentials such as towels and toilet paper. We will also review our room design to address any issues that may have contributed to your discomfort.We appreciate your constructive comments and value your feedback as it helps us to improve. We hope to welcome you back in the future and provide you with a more enjoyable stay.Thank you for your understanding.

Response from Property: Dear guest, wow, we're super stoked to see your comment! 😎Thank you so much for saying we're very close to the airport and offer a shuttle service (even if it's one way only, we'll work on making it even better!). And we're thrilled you found our staff friendly. We'll keep being awesome and make sure our proximity to the airport and service quality stay top-notch. Maybe next time we can surprise you with some cool upgrades or extra perks. We really appreciate your feedback and can't wait to have you back. 😘 Stay tuned for more amazing experiences at our Flower Field Dream Art Hotel.

Response from Property: Thank you for taking the time to share your feedback with us. We sincerely apologize for the poor cleaning of your room and the simplicity of the facilities, which did not meet your expectations.Please know that we have already addressed this issue with the relevant departments and are taking immediate steps to improve our cleaning standards. We will also assess and gradually upgrade our room facilities to enhance the overall accommodation quality.Your feedback is invaluable to us, and we will strive to make improvements. We look forward to providing you with better service next time.Thank you again for your understanding and support.