Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Exceptional Hospitality and Unmatched Convenience I would like to express my sincere gratitude to the entire hotel staff for their exceptional hospitality. From the moment I arrived, I felt like a true VIP—thanks to the warm and professional service from every team member, including reception, housekeeping, and security. This hotel's prime location makes it an ideal choice for both business travelers and families. The seamless connection to Pakuwon Shopping Mall provided a fantastic shopping experience, adding to the convenience of my stay. The room exceeded my expectations in cleanliness and comfort, allowing me to enjoy a restful sleep throughout my two-night stay. The hotel’s facilities, including the well-equipped gym and the refreshing swimming pool, were impressive and well-maintained. A standout highlight was the remarkable Asian cuisine offered at the hotel. The flavors were authentic and diverse, and an expanded selection of 10 to 15 types of sambal would elevate the experience even further. One of the most memorable touches was the fulfillment of my special request for welcome fruits, which truly made me feel valued as a guest. Overall, I wholeheartedly give this hotel a well-deserved five-star rating and look forward to returning for another exceptional experience.

Everything is excellent. The reception staff took in our request to change our room from twin to double. Based on availability of course. I have also requested a higher floor and they assisted me with the room assignment. The breakfast is great and delicious that it is worth to spend at least an hour there in the morning

Very clean room, good service mind and the breakfast is variety foods

The location of the hotel is easy to find, the service is very warm, the room is spacious, the facilities are complete, and you feel at home! Very good! A star hotel that is worth staying in for travel, vacation or business trip!

Overall is good, but food is exceptional, many choices from Indonesian food to western food.

It is very good. I will select this hotel next trip.

Clean room, good location (connected to mall), great breakfast, friendly staff I had a wonderful stay at Four Points by Sheraton Surabaya, Pakuwon Indah. The room was very clean, spacious, and comfortable, perfect for a relaxing stay. The location is excellent, as it’s directly connected to Pakuwon Mall — very convenient for shopping, dining, and entertainment without even having to step outside. The breakfast was great, offering a wide variety of delicious and fresh choices. Most of all, the staff were very friendly, helpful, and professional, making me feel welcome throughout my stay. Highly recommended for anyone visiting Surabaya!

Really best stay here. Service top norch. Decent room and all the staffs are friendly and helpful.

Review for Four Points by Sheraton Surabaya, Pakuwon Indah Four Points by Sheraton Surabaya, Pakuwon Indah, is an exceptional choice for both business and leisure travelers seeking a comfortable and upscale stay in Surabaya. Conveniently located adjacent to the Pakuwon Mall, the largest shopping mall in Indonesia, the hotel offers direct access to a variety of dining, shopping, and entertainment options. The rooms are modern, spacious, and well-designed, featuring comfortable beds, sleek furnishings, and thoughtful amenities such as high-speed Wi-Fi, a smart TV, and a well-equipped workspace. The bathrooms are equally impressive, offering premium toiletries and rain showers. The hotel’s dining options are noteworthy, with Lime Restaurant serving a delightful variety of local and international dishes. The breakfast buffet, in particular, stands out for its extensive selection and quality. Guests can also enjoy the hotel’s excellent recreational facilities, including a well-maintained swimming pool and a fitness center. The staff are warm, professional, and attentive, ensuring a seamless experience from check-in to check-out. Overall, Four Points by Sheraton Surabaya, Pakuwon Indah, offers great value for a four-star property. With its strategic location, top-notch facilities, and exceptional service, it is a fantastic choice for anyone visiting Surabaya. Rating: 4.5/5

Great service and friendly staff. Arrived early at 10am but staff try to arrange a room for us to check in at 12pm. Room is clean and comfortable. Our room is located on level 12 facing the main road which has pretty good view. Hotel is build together with the mall so easy to access to shopping and lots of dining choices. Will strongly recommend.

visit Surabaya, stay at this nice hotel Hotel is like a home. Satisfied service from arrival and check-in to check-out. Thank you to all employees who have served well. Keep improving the services and providing the perfect one. Appreciate you all

CLEAN ROOM, VERY COMFORT BED AND BLANKET, 4STARS FEELS LIKE 5 STARS HOTEL.

I really like this hotel. The room is clean, the location is good, convenient, easy to find food. Breakfast is very good. If I have a chance, I will definitely stay again.

Service is excellent. facilities are also very nice. I can hear the sound of door closing from the adjacent rooms and people speaking in the hallway, from my room.