Beijing Red Wall Garden Hotel (Capital Airport National Exhibition ranch) Reviews
Beijing Red Wall Garden Hotel (Capital Airport National Exhibition ranch)
Building 6, Lin No.1, West Fude Road, Kutliushu, Houshabu District, Shunyi District, Beijing, ChinaView Hotel Details
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Beijing Red Wall Garden Hotel (Capital Airport National Exhibition ranch) Guest Reviews
4.3/5
348 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.3
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All reviews(348)
Positive reviews(336)
Reviews with photos/video(54)
Easy to get around(47)
Convenient location(42)
Friendly front desk staff(39)
Large rooms(35)
Close to airport(27)
Would stay again(11)
Comfortable bed(9)
Strange smell in room(6)
Negative reviews(12)
Blondebil
Standard Queen Room
Stayed in Aug 2024
Couples
5 review
1.2/5
Posted on Oct 11, 2024
The hotel was so bad, sink water has that weird taste like a ****. That was so gross. People smoke everywhere in the room and hall. Smell was so bad. In the bathroom every corner had yellow dirt and mold. Breakfast was *******. Also far from center, it takes 2 hours to center by metro. I wouldn’t recommend this hotel to anyone.
Response from Property: Hello! Thank you for choosing our hotel and taking the time to provide us with valuable feedback. We are very sorry for the noise issue you encountered during your stay, which affected your stay experience. We understand that the environment is crucial for every guest. We are located right next to the capital airport, and the sound of airplanes is really uncontrollable. However, we did not provide you with a satisfactory experience this time, and we deeply regret it. We have also verified and recorded the problem you reported and conducted an internal investigation, which has caused inconvenience and inconvenience to you. We will take measures to improve it as soon as possible.We highly value your feedback and will use it as an important basis for improving our service quality. We will continue to monitor and improve hotel issues to enhance your stay experience.Finally, we sincerely hope that you can visit our hotel again and experience our improved service. Thank you again for your feedback and wish you a happy life!
Lily
Budget 2-bed Room
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jun 20, 2024
The room is clean , spacious and tidy .The hotel in a quiet environment away from the city but near a metro station, for commute to the city. There’s a welcome package which was nice and the hotel staff at the front desk were very welcoming and friendly even though they couldn’t speak English very well. Highly recommended for someone who wants to stay away from the city Centre
Response from Property: 尊敬的賓客:您好,感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,期盼與您的下次相見!祝:安好!
Luigi Co
Family-friendly 2-bed Room
Stayed in Feb 2024
Couples
11 review
4.2/5
Very Good
Posted on Mar 28, 2024
It's not very near the airport, around 20 minutes via car. The hotel is clean, room is huge..they even gave us free fruits and milk as a welcome gift. They also provide free water to drink, coffee and tea. Brekafast is basic but a lot of choices for its price. They have fried noodles, some bread, hot milk, steamed corn and some veggies. The bed is comfortable to sleep on. The heater is hot but seems to be not that powerful to heat up the whole room. Shower has strong pressure and good hot water. The hotel receptionists are friendly and attentive..they have a small gym but we haven't tried it.
In terms of location, I think this hotel is more suitable if you will always go on by car. The metro is 800m away but you have to walk for a few meters first on a not well lit road. Afterwards you walk along the highway which has a small sidewalk.. may not be suitable for the elderly. We stayed only one night so it wasnt a problem. It takes around an hour via metro to get to the city. Overall had a great stay and had no problems. Value for money.
Response from Property: I'm very sorry that I didn't get your full marks. I don't know if there is any misunderstanding. If you are willing, I would like to listen to your suggestions. I hope you can see my reply, can directly contact the hotel front desk to transfer to the general manager, will you encounter problems in the hotel and we communicate feedback, we will be the most positive attitude, if there is no change to encourage, look forward to your call, I wish you a happy life!
Elizabet
Family-friendly 2-bed Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Very friendly.
Response from Property: [ free gym laundry ][ free goodnight milk ] distinguished guest: Hello, We Met You by chance. By chance, you chose us. There are too many choices in life, your every choice is a kind of fate, thank fate let us know you, your care will harvest a lifetime of warmth. Beijing Red Wall Garden Hotel offers up to 100 free services including Hanfu experience and delayed check-out. Looking forward to meeting you next time! Good Day!
Mado1982si
Family-friendly 2-bed Room
Stayed in Feb 2024
Booked for others
10 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Good and comfort
Response from Property: 【首都機場商圈好評第1】【免費100項增值服務】尊敬的賓客:您好,感謝您入住酒店並分享,很高興酒店的每一個環節都得到您的認可,通過您細緻入微的描述,可以感受到這次旅程給您帶來的幸福感,這是我們服務者一直追求的,這也將成為我們繼續努力、不斷進取的動力,期盼與您的下次相見!祝:安好!
Guest User
Cozy King Room
Stayed in Oct 2024
Business travelers
1 review
1.5/5
Posted on Dec 3, 2024
The biggest advantage is that the room is a little bigger, everything else is very average. There are also comments saying that the sound insulation is very good, which is nonsense. The sound of the plane taking off is still very obvious. The most speechless thing is that the water coming out of the bathroom faucet has a strong smell of rust. I stayed for six nights and the rusty smell was still there until I left. I used the hotel's mineral water to brush my teeth and wash my face, and I could smell the strong rusty smell and a faint stench. The hotel breakfast is very simple, basically steamed buns, fried rice noodles, fried vegetables, fried vegetables are super oily, and the millet porridge, there is some kind of meeting held here, it is still thick porridge, this meeting is over, directly add a lot of starch, the only thing worth seeing is the boiled egg, I finished breakfast and there was an egg I didn't eat, I thought about taking it away and eating it when I was hungry in the morning, but they said that breakfast cannot be packed and must be eaten in the restaurant. Before, if I couldn't get up when staying in the hotel, I would ask the hotel to pack breakfast to the room, but taking a boiled egg is like stealing something from me. Just a few days ago, in a hotel in the center of Beijing, I couldn't finish a banana and took it away, and no one said anything. My colleague couldn't get up, so he asked me to bring him a cup of yogurt, and I never saw the hotel say no; also, the aunt cleaned the room, but never put toothbrushes, toothpaste and tea bags. It's okay if she didn't put tea bags, but there's so little toothpaste in it, and you want the two of us to use it for six days? ? ? ? The worst hotel I have ever stayed in on a business trip, no doubt!
Original TextTranslated by Google
Response from Property: Dear guests, your opinions are very important to us. We are well aware that there are still many areas that need improvement in our service. Your criticism and suggestions are our driving force for progress. We will listen carefully to your voice, work hard to improve and provide you with better service. Thank you again for your understanding and support and look forward to seeing you next time!
Guest User
Family-friendly 2-bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The room is very good. The accommodation is on the first floor. I booked a parent-child room. The room is quite large. There is also a robot serving food to the children, which they like very much.
Original TextTranslated by Google
Response from Property: 【近後沙峪地鐵站】【免費停車場】尊敬的賓客:您好,感謝您對北京紅牆花園酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸, 文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好!
momo J
Boutique 3-bed Room
Stayed in Jan 2025
Family
12 review
4.0/5
Very Good
Posted on Feb 15, 2025
The hotel lobby is relatively new, the room is a bit cold, and the air conditioning is not very powerful. Other rooms have cooking, and the smell permeates the corridor.
Original TextTranslated by Google
Response from Property: 感謝您的寶貴意見和好評,您的滿意是我們最大的榮幸!我們會認真傾聽您的聲音,不斷改進服務,為您帶來更加美好的入住體驗,針對您提出的空調問題,我們非常重視,已經加以改進我們會在您入住2個小時提前打開空調預熱,非常期待您再次光臨
Xiaoyaoyoudaxian
Standard Queen Room
Stayed in Jul 2024
Other
21 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Nice hotel, clean and comfortable, good breakfast, different every day. The hotel is very quiet, close to the airport, you can see the planes flying very close in the sky from the window of the room, it's very interesting to watch. The hotel room is well cleaned and the waiter's attitude is also very good. Recommended!
Original TextTranslated by Google
6/9
Response from Property: 【近後沙峪地鐵站】【免費停車場】尊敬的賓客:您好,感謝您對北京紅牆花園酒店的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸, 文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好!
Guest User
Boutique 3-bed Room
Stayed in Dec 2024
Family
2 review
1.7/5
Posted on Jan 26, 2025
The hotel facilities are old. Ctrip shows that it will open in 2023, but the decoration has been at least ten years old. The air conditioner outdoor unit is too loud and it affects the sleep a bit. The door cannot be locked. The water from the tap has a strange smell. The experience is not good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,酒店於2023年重修裝修開業,空調室外機給您造成影響非常抱歉,您如果反應給前台我們會給您換房,酒店門是在裏面可以隨時打開的,在外面是用鑰匙也打不開的,這是政府安全部門要求的,非常抱歉給您帶來不好的住宿體驗,感謝您入住我們酒店,期待您再次光臨
Guest User
Budget Queen Room
Stayed in Jun 2024
Family
10 review
4.0/5
Very Good
Posted on Oct 11, 2024
I chose this hotel to participate in the Pokémon event. I guess they all came to participate. The room is very small and on the first floor. Anyway, I stayed overnight. I came at night and had to check out very early. They gave me a small cake and milk, which was just right for the children to have breakfast the next day. There were also some small fruits. The "Dream Back to the Qing Dynasty" Hanfu experience was that there were a few clothes to wear at the front desk, and then take pictures... It felt a bit dirty
Original TextTranslated by Google
Response from Property: 親愛的顧客,感謝您選擇入住我店,對入住中出現的問題,我們表示最真摯的歉意,保潔飯館我們一直有在嚴格檢查,但是工作中難免會有疏漏,希望下次入住時您能及時聯繫前台,我們會給您更換或者及時清理,期待您的下次入住!
Guest User
Cozy 2-bed Roomo
Stayed in Jun 2024
Business travelers
62 review
3.8/5
Good
Posted on Jul 12, 2024
The location is quite remote, there are no restaurants or convenience stores nearby, the hotel style is more like a guesthouse, the breakfast is very average, there is more water than milk in the milk, there is nothing to eat.
Original TextTranslated by Google
Response from Property: Sorry to give you a bad experience. The hotel is built according to four-star standards. It has a total of 162 rooms of different styles, including restaurants, conference rooms, gyms, laundry rooms, banquet halls and other facilities. There is also a free parking lot for guests to use. Some rooms also have small refrigerators. The hotel has placed hundreds of value-added service desks and self-service shopping machines in the lobby. Recently, we have added Beijing specialty steamed buns, side dishes, freshly baked pastries, noodles, vermicelli, coffee and other categories to our breakfast, with a total of more than 20 varieties to choose from. You can read the reviews from recent guests. Many guests mentioned that they slept particularly comfortably. We hope you can contact us to help us do better and provide better services to more customers.
Shumiaodetanxianzhilv
Family-friendly 2-bed Room
Stayed in May 2024
Solo travelers
1 review
4.3/5
Very Good
Posted on Jun 27, 2024
Bathroom
The shower head has been unscrewed, and the sanitary condition needs to be confirmed, which is worrying.
Bedroom
The curtains of the parent-child room on the first floor cannot be opened at all, and the outside is the park, which can be seen at a glance.
Drinking station
Coffee, tea bags, coffee cups, tea cups, drinking water, kettle, complete
Bedding
The bedding is very comfortable, and the three categories of pillows are single.
TV
Cable TV, not tested for projection.
Additional services
Good night milk*2, cherry tomatoes, Holiland bread.
Breakfast
Nutritious, fresh salad fruits and vegetables, did not try the bread, the small steamed buns are very dry.
Membership items
Check out at 3 pm, breakfast coupons
Facilities: Gym
Original TextTranslated by Google
Response from Property: 非常抱歉沒能得到您的滿分好評,不知道其中是否有什麼誤會,如果您願意,我非常樂意傾聽您的建議,期望您看到我的回覆,能直接聯繫酒店前台轉接總經辦小於,將您在酒店遇到的問題和我們進行溝通反饋,我們一定以最積極的心態,有則改之無則加勉,期待您的來電,祝您生活愉快!
Guest User
Budget 2-bed Room
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Facilities: Very complete, plastic slippers are provided in the bathroom, and the bed is so comfortable. The wall-mounted air conditioner is very convenient to try out.
Hygiene: The room is very clean. It is recommended to open the window for ventilation.
Service: Very thoughtful and timely. Takeaway can be delivered to the door of the room by a robot. We were also provided with breakfast coupons. Unfortunately, we didn't have time to eat. Thumbs up to all the service staff!
Environment: The twin room is very large, very convenient to put things, and has good lighting. Unfortunately, it is a bit close to the airport and there is a lot of noise at night. I will continue to choose this place when leaving from the airport.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. This is What our service providers have always pursued will also become the driving force for us to continue to work hard and make progress. We look forward to seeing you next time! Wish you: be well!
Guest User
Cozy King Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 20, 2024
The hotel service is the best I have ever encountered in Beijing! There is good night milk and fruit! This really makes me excited.
The front desk service is also top-notch. After checking in, they will take me back to the room and solve any problems at any time.
The environment is good! It is very big. Mine is a super sleeping mattress, which is so soft.
I am very happy to stay in such a hotel on this business trip~
Original TextTranslated by Google
Response from Property: [Free gym laundry] [Free good night milk] Dear guests: Hello, thank you for staying in our home and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel this The happiness that this journey brings to you is what our service providers have always pursued. This will also become the motivation for us to continue to work hard and make progress. We look forward to seeing you next time! Wish you: be well!