Hotel Crystal Mountain

Polecam w 100%

Only for families with kids. Food choice for kids is ok. For adults in a supposed 5 star hotel it’s very very poor. Pool and kids facilities are excellent. Prices are totally crazy. Eur 10 for a half glass of cheap white wine. In the supermarket a bottle is probably less than that. To cap it all there’s a 15 minute q to order a drink and then another wait of maybe 10 mins to collect it at the bar. Never seen this in a hotel that. Liam’s ti be 5 star. Everywhere you look there are maintenance issues

Crystal Mountain Hotel exceeded all our expectations! The stunning views, luxurious rooms, and top-notch facilities made our stay unforgettable. The staff was incredibly friendly and attentive, ensuring every detail was perfect. The spa and wellness center were exceptional, offering the ultimate relaxation experience. Highly recommend this hotel for anyone looking for a perfect getaway!

It’s a lot more Blackpool-like than we would normally choose, but we didn’t have a choice as it was booked by the company that’s paying for our stay, so we have no right to complain!. Huge number of flashing lights in the public areas, lots of kids running around but it’s half-term so it’s expected. Room is very well appointed, lots of facilities around the hotel, a la carte restaurant food ok but not brilliant, staff not that friendly or helpful but maybe that’s because we’re not Polish! Great for families with kids but not cheap by all accounts. Not somewhere I’d return to, but on balance perfectly acceptable.

Pros - beautiful location with stunning views, modern and spacious rooms, multiple amenities for little children Cons - non-existent service, no desire to help/solve anything and a very limited command of English What differentiates 2 star vs 5 star hotel is the level of provided service. Unfortunately, the Crystal resort did not deliver. We could not get the temperature in our room below 26 degrees. When I called the reception, they tried to persuade me that our balcony door must be opened. Indeed, it was not. The A/C maintenance guy who came in just decreased the setting to 18 degrees when I explained to him that the system was not cooling the room the entire night. His answer was ‘It’s 30 degrees outside, you can’t expect anything else’. Well, we didn’t pay to sweat all night. The food was limited but good - however, don’t expect any service either. The servers are there purely to pick up dirty dishes. The parking is laughable at 70 pln per night when right outside the entry door is a surface parking lot for half. The cherry on a cake was during our check out. The entire property including the amenities is accessible only with the room card. After we checked out at 10:30 am, I wanted to take my son to the playground before leaving the hotel - not knowing how much drama that would be. The front desk personnel informed me that they can’t let me keep the card without extending our room reservation. Essentially, people cannot use any facilities before/after they check in/out. Never have I ever experienced this ‘non-issue’ in any other 5 star property. Do yourself a favor and stay somewhere else.