Guest User
May 19, 2024
Spent 1 night on route to Etosha. We stayed in the Luxury Suite, and I am still unsure what is luxurious about it. When we arrived, reception was less than friendly. Rooms were on the 2nd floor, with steep stairs, and no help was offered to assist with bags. The rooms appeared clean. Bathroom is almost in the room and there is no privacy. The shower was not sealed properly or the seal had perished over time, and when you showered it would flood the bathroom and into the room. As someone with long hair, I understand hair clogging a drain - that’s why when I wash my hair I make sure I remove all my hair from the floor of the shower or the drain. Obviously cleaning the drains were not high on the priority list. When we showered the water would rise up over our toes and the clumps of hair would rise and float at the bottom of the shower around our feet. When we checked out the following morning I mentioned this to the receptionist and all I got, and I quote, was an “Eeeuw”. Very disappointed and will definitely not be returning. At least the beds were comfortable and the bar fridge kept our water cold.
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