Best West Town Hotels

"Could not fault the actual room, the pub itself and the staff. Room was squeaky clean, even with a cafetiere. Niggles 1) the ”Roberts” radio had a great tone etc, but needs instructions on how to use it; otherwise as useful as an ashtray on a motorbike! 2) bedside alarm clock was not working... the battery was not properly installed. 3) restaurant opening hours were odd....closed until 8pm? Menu was not inspiring, a little confusing? All in all, a good place to stop-over....although clearly not aiming for the budget-conscious traveller....oh, and the beers were excellent, even with real ale...."

"The location of the hotel is very good, the hall is also very atmospheric, and the rooms are also very good. The facilities are complete, the decoration is warm and unique, and the service is also in place"

"The restaurant food was very poor quality and expensive, you would be better off getting food from the airport. Breakfast was equally poor: if you are not at the front of the queue everything is gone and not replenished. Overall I feel that hotel is taking advantage of monopoly position at Airport."

"We arrived too late because our flight was delayed. As we were concerned we sent a message warning but we didn't get a response. The hotel was closed and we couldn't contact anyone. We would have been grateful for a message to warn us."

"Great location, easy service, spotless ☺️ Will definitely be returning and recommending"

"Lovely stay room clean, bed very comfortable. Great view We ate at the Spa restaurant in the evening food was very nice and had breakfast in our room which was also well worth the cost. Reception staff very welcoming."

"Reception and staff, shuttle bus etc. Were very helpful, welcoming and friendly. Hotel very clean, food limited menu but lovely food. Shuttle bus fantastic. No other amenities. Bar was awaiting delivery of draft and bottled beer for 3 days so we had to go somewhere else for a drink. We had booked late check out and were woken up by housekeeping early, explained we had late check out but were woken again by phonecall from Reception asking us to vacate room, it took me to go to reception with proof to which the woman responded 'oh it must be on other server' ??????? Why wasn't it checked then? Completely disorganised. I spent the time I paid for late check prooving I'd paid for it??????? No apologies! Very disappointed. So no drinks or explanation as to why they had let it run out if as they said hotel was 'booked out' that weekend so they should have made sure they had stock and absolutely no regard into what I'd booked and paid for! Really felt sorry for ground staff as management should take responsibility for these issues instead of letting the staff at hotel get burdened with management mistakes! Very let down with mis information and not very good management skills and planning for their visitors stays!"

"Excellent room/service/food would highly recommend the hotel great stay"