Altora Eisenbahn Themenhotel

The hotel for the railway. I have just spent 3 night and found the location perfect. My interest are the steam trains there. The room was clean and tidy. The only thing missing is tea and coffee making facilities? But you can obtsin this from reception. Parking was a bonus free, unlike in Berlin today. The place to stay if you just want to travel to the top of the Brocken mountain. Also speak good english as the morni g person comes from U K originally.

Bathroom had been completely remodeled, and well done. Balcony, although I didn't use it. Very nice breakfast buffet.

Premium steam room view is a lovely bedroom but slightly further from the shed as it is in a new complex. Other than that, staff were entertaining, accommodating as they let us have window seats. Great service great food. Clean room excellent all round

We stayed at a hotel just a block and a half away, but there is certainly an appeal for rail enthusiasts to stay here, as from the restaurant or front steps you can see the steam engines being watered and readied for the day's service. Just opposite at the traffic lights is a hotspot for photographers from as early at 7:30am. We went in here to see the train that delivers drinks. We got there around 5pm. The place was empty apart from a table of 3 having food. However, we were told that all the tables on the outskirt were reserved and so we couldn't be seated there to have the pleasure of the drinks delivery by train. We were only there for 1 or 2 drinks so didn't plan on staying more than half an hour. Yet still, after we were seated on the inside, a group of 7 walked in without reservations to do exactly the same thing (just have drinks) and they were immediately ushered to an end table. No doubt a table of 7 would take far longer than a couple to have drinks, not so? As a hotelier, it is always good to go the extra mile to make guests happy - whether resident or restaurant guests. You can never tell when a walk-in client can become a return patron. This team didn't live up to expectations. When we went back 2 days later, they were not serving just after lunch but the staff member cleaning up wouldn't even acknowledge anyone walking in the door to say we're closed or give some other appropriate advice. I can't help but wonder how much potential business they are losing from this lackadaisical approach to service.

Close to the railway station.My room was small, but enough for one night. Unfortunately it was close to the entrance, so quit noisy

An excellent hotel ideal for steam railway enthusiasts. It is just across the road from the narrow gauge steam shed at Wernigerode and a short walk from the station. Beer is delivered to the table by model train (with sound effects). Nice beer too.