Wroxall Abbey Hotel

We visited for Sunday lunch on January 19 having purchased a voucher for 3 courses and a glass of wine. Or maybe it was methylated spirits. It was hard to tell. The food was passable at best but the service was as slow as a snail. It was indeed a very leisurely lunch. Fortunately, we did not run out of conversation although many other diners appeared to be resorting to their phones for entertainment - or maybe it was to tell their loved ones they would not be home for a while. In truth, Wroxall Abbey has all the potential to be a magnificent hotel, restaurant and spa but until there is a serious injection of money (and all the management skills needed to run such an establishment) I fear that our last Sunday lunch will be the last we have there for quite a while. Which is a shame both for the staff - who I’m sure were all decent people but who clearly lacked management - and the local community who have seen Wroxall Abbey lurch from one issue to the next .

We visited for Sunday lunch on January 19 having purchased a voucher for 3 courses and a glass of wine. Or maybe it was methylated spirits. Hard to tell. On January 21 we learned of its closure. We were not responsible. In truth Wroxall Abbey has all the potential to be a magnificent hotel, restaurant and spa but until there is a serious injection of money (and all the skills needed to run such an establishment) I fear that our last Sunday lunch will be the last for quite a while. Which is a shame both for the staff who I’m sure were all decent people and the local community who have seen Wroxall Abbey lurch from one issue to the next .

We had afternoon tea there, it was a very pleasant experience, We were met by some of the staff , and showed us up to the ramp, (I am Disabled) and then Alex s took us to our table and fetched us our afternoon tea, it was presented very nice and plenty their, nothing was to much trouble for Alex. Room was very warm, all together a very enjoyable experience, thanks to all who made this very special. Alan and Marie Hanson-Brown

Booked Sunday lunch 11/01/25. Service .. very poor ..2 hours for 2 courses Staff.. unapologetic Wine ...undrinkable Inadequate heating ..many people ate wearing top coats Food .. poor .. menu stated pork with apple sauce .. when requested apple sauce.. didn't have any . Would not return !!!!

Wroxall Abbey looks fantastic. The stain glass window, in particular, is gorgeous. Friday night, we and 3 other couples booked in for dinner and a nights stay via wowcher. The positives are amazing looking buildings in spectacular settings. The food was really nice and the staff when you found them were really nice and helpful. Unfortunately, that was the end of the positives. The telephone system isn't working so it's hard to make contact with them. Email if you need to tell them anything. We checked in, and the receptionist (she had multiple jobs) was really apologetic about the phone issue. Our room looked nothing like photos it was small and cramped and freezing cold. We went back to reception to ask if they could sort out the heating. A gentleman had taken over, and English wasn't his first language, and it took a while to sort out, but the maintenance man stepped in, and said he'd take a mini heater up. My husband went up during dinner to see if they had and only realised after he'd walked in that he hadn't taken the key, but the door opened. We told our companions and found none of their rooms were locked either. Our bathroom was so tiny you could wash your hands while sitting on the loo! We had multiple menus at dinner all different and had to ask which was right. The dining room was freezing, so much so several of our party had to eat in their coats. No one seemed to know how much anything was. We were charged several different prices for the same round. Our friends had to change rooms due to a leak and were moved to a four poster room, and everyone except ours was freezing during the night. I absolutely wouldn't recommend this hitel until the new staff have been there awhile and the spa is open.

We stayed Monday 30th December I honestly don't know where to begin: 1 - Arrived and checked in fine, went to lift and looked up and saw a light fitting with more dead flies and daddy longlegs than I could count, to be accompanied by a strong smell of cigarette smoke coming up the corridor. 2 - no central heating in our room and given a small heater - we should have been advised at reception or before we arrived, as this is pretty standard as a customer service POV - not there problem but my wife is having Chemo and being in a cold room was horrendous for her as getting sick is not an option so slept in her coat and the room could not get warm enough with the small heater nor could you leave that on while not in the room as would cause a fire. (Clearly been a problem since October as seen Trip Advisor reviews) 3 - no towels provided in the room, could of been missed by house keeping, fair enough but standards? Saying that we had hand towel so using previous guests maybe, it was folded up on the floor? 4 - the state of the bed sheets and linen was disgusting, we didn't arrive back until 10.30pm and wanted to go to sleep, then to have deal with stained and ripped linen and a king-size cover on a double duvet was just odd. I think there was blood on the sheets and plenty of other stains 5 - clean your rooms correctly, it's honestly disgusting the amount of dust and grime was shocking. They say 4 star hotel, which it is far from. 6 - came down to reception to greeted by a gentleman in a tracksuit and addidas cap and cigarette in his mouth at reception. We know where the smell of cigarette is from now, God knows if he works for them or not but I guess so. 7- literally no one in the hotel and you put us in a room with a view of the walkin fridge and freezer and bins, bin bags bottles left in court yard. Below fans and noise from all applianaces that can be heard all night long, cracking idea. There was only 5 other cars in car park and I saw the check in sheets when I arrived. Clearly at maximum 15% occupancy in entire Hotel. 8 - we skipped breakfast as we genuinely were concerned if the rooms are that dirty and standards so low what is the kitchen like? So paid to fo elsewhere rather than have food poisoning on top of chest infections from the cold. I understand that we were on voucher but most definitely didn't wow me to come back outside of an offer. I wouldn't return if it was free and all expenses paid,I would say no in its current state, it honestly terrified me how badly a hotel could be run of such elegance from the outside then to be horrified when you walk in. I would advise getting better security measures as anyone can roam around the hotel as there are no security doors on any level so found it odd a guy walking round trying all the doors, again in casual clothing so who knows if he works there. But didn't seem to open any of the doors.