Grand Hyatt Shenzhou Peninsula Reviews

We chose to stay a night at Grand Hyatt Shenzhou Peninsula and initially hesitated due to Wanning’s light rain. However, the warm hospitality of the hotel butler and real-time weather updates convinced us. From the moment we arrived, the staff provided seamless service, assisting with luggage and inviting us to the Grand Club while our room was prepared. There, we met the Manager Esther and the proactive stuff Chen Jingjing, whose thoughtful service led us to upgrade our stay. Esther’s constant care—reminding us of temperature changes and safety tips—along with Jingjing’s attentive service, made us feel truly valued. Beyond the hotel’s comfort, Esther also shared excellent travel tips, making our stay even more enjoyable. Their warm service left such an impression that we decided to extend for another night—because of Esther! What started with hesitation due to the rain turned into a memorable experience, and we’re already looking forward to our next visit.

I recently had the pleasure of staying at Grand Hyatt Shenzhou Peninsula and was truly impressed by the level of service and professionalism demonstrated by the entire team. My experience, especially during the latter part of my stay, exceeded all expectations and deserves recognition. From the moment I raised concerns, the Front Desk Director, Sue, and General Manager, Terence Ng, personally intervened to ensure that all issues were addressed promptly and with the utmost respect. Their dedication to resolving guest feedback and commitment to excellence is truly commendable. I was also touched by the extra efforts they made, such as personally delivering breakfast to my room—a gesture that went far beyond my expectations and made me feel genuinely valued as a guest. Additionally, I want to highlight the exceptional service provided by Yvette, the Manager of the Lakeside Restaurant. Her attentiveness and warm demeanor during my dining experiences added a personal touch that made my stay even more memorable. The professionalism, care, and thoughtfulness shown by these individuals reflect the highest standards of the Grand Hyatt brand. My stay, which began with some challenges, turned into a remarkable and unforgettable experience thanks to the dedication of these outstanding team members. I wholeheartedly recommend Grand Hyatt Shenzhou Peninsula to anyone seeking a luxurious and guest-focused experience. The team’s commitment to excellence is truly inspiring, and I look forward to returning in the future.

The landscape was stunningly gorgeous, well-maintained groomed gardens and grass, close to a beautiful beach. The first room had some hairs on the sofa and floor, as well as stains in the bathroom. The second room was cleaned properly, but the shower handle broke while taking a shower so we were left held holding a hose of water. A repairman came in to change the shower head soon after but the whole experience was inconvenient. The breakfast buffet had an average selection of items, although the omelet size was too big and not delicious.Also the freshly squeezed orange juice was not available till the end of the buffet. Before arriving to the hotel to check in we called the hotel to confirm the booking. The staff was not polite and rather rude. However after checking in the staff were kind and serviceable.I had made a special request for a birthday cake and it was provided without hesitation.

Beautiful Hyatt with villas that are only 2 stories high. Not a massive hotel with towers. The room was beautiful and high tech. The toilet was a half bath separate from the shower, tub, and a double vanity. The resort was low on staff due to Covid, so all the restaurants were closed except the Chinese restaurant and room service. Be aware that although room service normally ends at 11pm, it stopped at 9pm and no one told us. Double check times. And also make sure your villa sea view villa is not blocked by a huge construction fence. Nick, the buggy driver, was super amazing. He speaks English well and totally hooked us up with getting dinner. He went above and beyond to accommodate us!! Thanks, Nick!!

Take my daughter out during the Spring Break in Zhejiang Province to avoid the May Day crowd perfectly. After comparing with Xiao📕, I decisively chose Grand Hyatt. The day before check-in, I was contacted by ☎ and told that the housekeeper would add me before check-in and I could contact him at any time. We arrived at the hotel at 3 pm on the 26th. The housekeeper Marcia was added at 12 o'clock🌍 Because I brought a three-year-old baby who rolled around when sleeping, Marcia took the initiative to help us reserve the bed fence. Thoughtful! The hotel shuttle bus is also very useful. There is almost no need to call. You can wait for two minutes at the door and someone will pass by. We ate at Yu and Tanpan in the restaurant. The breakfast at Yu is not bad, but it is not very friendly to people who lose weight. Most of the delicious food is carbohydrates😂 The seafood pineapple fried rice is delicious😋 The self-service hot pot and barbecue at Tanpan is also very good. Children under five years old are free. It is really friendly to my three-and-a-half-year-old picky daughter who only eats white rice and ice cream! ! To the south of the hotel is the beach, the sand is very fine and the salty and fishy smell of the sea is not too strong. To the west is the lighthouse. I had a great time these days ~ I will go again next time!

Grand Hyatt is located in the independent bay area of ​​Shenzhou Peninsula, with good privacy, clean beach and few people, suitable for people who like quiet vacation. Tropical garden style, surrounded by swimming pool and green plants, some rooms have direct access to the swimming pool, and you can easily check in at the lighthouse. The breakfast is rich, combining Chinese and Western, and provides Hainan specialty noodle soup, fresh fruits, etc. You may need to queue during peak hours. The housekeeper Marcia will take the initiative to assist in planning the itinerary. The service is very thoughtful and considerate. Come back next time to choose a different room experience. This place is more suitable for couples, parent-child vacations, surfing enthusiasts, and tourists who seek quiet relaxation.

Although there were some minor incidents when checking in, the subsequent handling was satisfactory. The overall environment of the hotel is very good, and the atmosphere in the room, the VIP lounge and the beach is super relaxing. The response speed of the shuttle bus is good, and the guys are also very polite. The food in the VIP lounge is not much, but it is exquisite. The newly opened breakfast restaurant (Yige Pingdai) tastes good. The hotel is indeed very large, and you need to take a car to get everywhere, which will feel a bit tiring and troublesome after a long time. There are some minor problems with the room hardware and service, but it is harmless, so Wanning will consider staying in the hotel again in the future.

Bringing a 7-month-old baby to Sanya I was originally nervous, but staying at Shenzhou Peninsula as my first stop gave me a great sense of security. The overall experience far exceeded expectations, from the environment, facilities, services to hygiene, it was impeccable 🌿 Environment: The hotel is located in Shenzhou Peninsula, with an excellent geographical location and good privacy. It is surrounded by coconut trees and has a panoramic view of the blue sea and blue sky. Whether it is the lobby or the guest room, the design style is modern and elegant, full of holiday atmosphere, especially the swimming pool and garden area, which are great for relaxation. 🏨 Facilities: The hotel facilities are very complete, with swimming pools, gyms, and SPAs, and they are very well maintained and clean. The bedding in the guest room is comfortable, the bathroom is spacious, and the quality of the supplies is also high. The most surprising thing is that the balcony has a wide view, and you can enjoy the charming sea view or garden view. The feeling of being awakened by the sun and sea breeze in the morning is so healing! 💁 Service: Service is definitely the highlight of this hotel! From the front desk to the room service, every staff member is warm and thoughtful, and takes the initiative to greet and provide help. When checking in, they also introduced the hotel's facilities and surrounding tour recommendations. They responded quickly to any needs, making people feel at home. Especially the housekeeper Yolanda, who gave special care after learning that she was carrying a young baby! And every day she would take the initiative to ask if there was any help needed, inform the weather and whether the room needed to be cleaned, etc. It really achieved butler service instead of formalism. 🧹 Hygiene: The whole hotel is very clean, the room is spotlessly clean, the sheets and towels are white and fresh, and the public areas are always kept clean, making people feel very safe. In short, the quality is reflected in every detail. I will definitely choose here next time I come to Shenzhou Peninsula! Highly recommended to everyone~👍

As a quiet holiday paradise on the golden coastline of 18° north latitude, Grand Hyatt Shenzhou Peninsula Hotel has created a perfect holiday for our family with its private environment, clean beach and tropical garden design in an independent bay area. The housekeeper Marcia showed excellent service throughout the whole process, from proactively communicating needs before check-in, thoughtfully reserving a parent-child room with a bed fence, to efficiently coordinating shuttle buses and restaurant reservations during the stay. Her meticulous care made the journey worry-free and warm, and she can be called an "invisible guardian". The hotel's catering is a combination of Chinese and Western cuisine. The Hainan specialty noodle soup, freshly made Qingbuliang and seafood pineapple fried rice in the fish restaurant are memorable, and the children's free policy cleverly solves the problem of picky eating; the guest room design incorporates tropical style, and the Internet celebrity lighthouse and fine beach are within walking distance, and every shot is a blockbuster. Marcia's meticulousness and the professional tacit understanding of the hotel team, from the details of the supplies to the event acceptance, all demonstrate quality. Whether it is a parent-child trip or a honeymoon vacation, this place can provide a warm experience of "home away from home".

The butler service of Grand Hyatt Shenzhou Peninsula is impressive. The meticulous service attitude of the butler Marcia created an unforgettable stay for us. The hotel enjoys a unique natural environment, perfectly integrating modern luxury with natural landscapes, and provides a quiet harbor away from the hustle and bustle. The catering service is particularly outstanding, from the selection of ingredients to the cooking skills, it demonstrates international standards, retaining local characteristics while taking into account other tastes. Overall, this is a high-end vacation experience with both quality and service, which fully demonstrates the Grand Hyatt brand's unremitting pursuit of excellent service.

Grand Hyatt Shenzhou Peninsula Hotel impressed me with its excellent service quality. I would like to especially thank the housekeeper Yolanda for her professional service. Her meticulous service attitude and efficient work ability made my stay experience feel warm. The hotel's sanitation is satisfactory, the rooms are clean and bright, and the public areas are well maintained, reflecting the sanitation standards of a five-star hotel. The surrounding environment is beautiful and pleasant, the sea view is wide, and the garden landscape design is exquisite, creating a comfortable and cozy holiday atmosphere. The catering service is of high standard, the facilities and equipment are complete and advanced, and the overall cost performance is outstanding. Whether it is a business trip or a leisure vacation, this is an ideal choice. It is highly recommended to travelers who pursue a high-quality accommodation experience, and I look forward to experiencing the high-quality service of Grand Hyatt again next time.

This stay at Grand Hyatt Shenzhou Peninsula left me with a very deep impression. I would especially like to praise the professional service of the housekeeper Yolanda, who was considerate and thoughtful throughout the whole process, making our stay more comfortable and pleasant. The design of the parent-child suite is very attentive. Not only is the space spacious, but it is also equipped with complete children's facilities, so that the whole family can enjoy a pleasant vacation. The independent courtyard on the first floor is the icing on the cake, providing a private leisure space for the family. The overall sanitation of the hotel is satisfactory, and everything from the guest rooms to the public areas is kept very clean. Whether it is hardware facilities or software services, Grand Hyatt Hotel has demonstrated the level of a five-star hotel. It is especially recommended for families with children to choose here, and I believe they will definitely have a satisfactory stay experience. Looking forward to coming again next time!

Before coming to Wanning from Taiwan, I really spent a lot of time choosing a hotel... Many reviews of B&Bs are not very good. I saw that netizens highly recommended Grand Hyatt, so I booked a sea view room for two days. The hotel is really large 😅. You need to take a shuttle bus from the room to the lobby or other facilities, which is quite fast. The shuttle bus can also take you to the nearest point to the beach, which is very convenient and beautiful. It is a few hundred meters away from the lobby to the hotel. It depends on whether you want to walk or take a taxi. It is very close to Shenzhou Shopping Street, where there are many places to eat and many car rentals. Basically, the room and breakfast did not disappoint, they were very good and of high quality. It really felt like a vacation and I didn’t want to leave the room... The service staff were very friendly, and it seemed that the room was relatively full and many part-time students were hired. As for the housekeeper, I think he didn't play any role. He was quite slow to tell me some information. Because I had already checked in and the hotel was very large, I asked the front desk directly for many questions and they answered them immediately, so I didn't understand his role. And I ignored him when he wanted to ask for a good review afterwards... Maybe he was very busy in a one-to-many situation, but I think he didn't do a good job. The training for the position of housekeeper may need to be strengthened. Wanning gave me the feeling that it would be beautiful to enter the scenic area. Many other places are like the countryside. It is very relaxing to have such a great five-star hotel in the scenic area. This time I chose a sea view room, but it is actually a bit far from the sea view and there are trees blocking it. If you care about the sea view and have the ability, it is recommended to choose a full sea view or sea view suite, which will be more beautiful...

The mountains and seas remain the same, and the flavors remain. For an island vacation, you have to go to Grand Hyatt. The environment, facilities, services, catering, travel photography... all aspects are online, maintaining the brand's consistent high quality. The previous experience at Grand Hyatt in Haitang Bay was great. This time I came to experience Grand Hyatt in Shenzhou Peninsula. The resort is large and new, There are several restaurants, exquisite and delicious. The infinity pool is so beautiful. The garden is very well maintained. The travel photography is also good, and it is very photogenic. The photo selector Fanfan helped me select beautiful photos very professionally, leaving a good memory. I also want to praise the excellent housekeeper Yolanda. Before checking in, I received her efficient and careful service. After checking in, she helped me in all aspects, allowing me to have a full experience here, and spend a safe, happy and comfortable day. In short, in just one day, I felt that Grand Hyatt was full of details and sincerity, and I could stay in the garden all day. Next time I come to Wanning, Grand Hyatt is the first choice.