Rutland Arms Inn

The Rutland Arms is an iconic hotel built in the 1840’s. We have stayed there three times. As expected the hotel is starting to show its age. The guest rooms are spacious and furnished for the period. A couple of negatives - there are stains on the carpet and a cracked hand basin in the room we stayed in. Otherwise, a very comfortable experience, great beds, those special sheets you only find in a hotel. The thing that makes the difference is the staff. Customer service rates 5/5. All staff are hospitable, know their roles and are watching out to see if you need anything. Polite and informative - it really is service with a genuine smile. The Rutland Arms suits our type of lifestyle. Will stay there again when back in my home town of Wanganui.

We were very happy with room but I think they need a bit more modernisation in bathrooms. Hey they are still great how they are but could be flasher.

Popped in for breakfast, was really good, eggs bene with bacon was lovely but I probably would have preferred grainy bread rather than the croissant, big breakfast was also very good the sausage was lovely, will def be back. Service was friendly and prompt, the back courtyard under the glass roof was a good place to be on a rainy morning.

Friendly staff, beautiful furniture and great complimentary breakfast

Nice for an overnight stay. Stayed for 1 night. Arrived an hour prior to check in but reception desk was closed with note saying to speak to restaurant staff. Lady advised we were early so to come back in an hour. I agreed we were early but just needed to know where the car park was. She returned with manager who was very accommodating, enabling us to park and check in despite room not being quite ready. He showed us the room and we agreed to return when ready. Room was large and comfortable but lacked any form of air con. A portable heater was provided with the cleaning lady advising where additional blankets were as the previous night had been very cold. Only downside was the shower that had no pressure and limited flow. Heater was left on all night in order to keep the room comfortable. Continental breakfast was provided with choice of cereal, coffee and toast. Check out went fine and manager was great in letting us keep the car there until early afternoon. Overall the stay was fine, but the shower let it down.

The historical presentation friendly helpful staff complimentary breakfast and situation meant we could walk to another venue.