Holiday Inn Express London Chingford-Nth Circular Guest Reviews
3.8/5
Good
127 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.6
Service3.9
Cleanliness4.0
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All reviews(127)
Positive reviews(23)
Awesome stay(7)
Friendly staff(7)
Negative reviews(4)
Guest User
Double Room With Sofa Bed
Stayed in Jan 2025
Family
1 review
1.0/5
Posted on Feb 21, 2025
Very bad experience. Room lights was not working properly. Called to the reception and answered after 40 min . And the sofa bed was very uncomfortable even my daughter wasn’t sleep all night cause of the sofa bed
Breakfast was good
Thank you x
Response from Property: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Najeem - Hotel Manager
Guest User
Standard Room With Double Bed
Stayed in Apr 2024
Couples
1 review
3.5/5
Posted on May 8, 2024
Lift was not working from last one week or so
Parking which used to be free is now paid and no indication on web site about this
Staff was very helpful though
Breakfast was good but service slow
Response from Property: Hi, thanks for taking the time to leave a review. The team will be happy to see they made a good impression. Thank you for the feedback and we hope to welcome you back again. All the best, Najeem - Hotel Operations Manager.
staCM
Twin Room
Stayed in Apr 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Jun 9, 2024
Helpful staff who gave great pointers to navigate the area-easy for cabs/ubers to find
Response from Property: The team will be happy to see they made a good impression.Najeem - Hotel Operations Manager
KARAPINAR
Twin Room
Stayed in Feb 2024
Couples
1 review
1.0/5
Posted on Mar 26, 2024
It was very dusty and not clean, its side was dusty and dirty I wanted to change our room, they didn't do it, I want the money I paid back.
Response from Property: KARAPINAR, thanks for your feedback. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Please feel free to drop us a message. All the best, Philippa - Hotel Operations Manager.
Mahnoor
Twin Room
Stayed in Dec 2024
Travel with friends
3 review
2.5/5
Posted on Jan 31, 2025
Below average experience.
Response from Property: Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Najeem - Hotel Manager
Guest User
Standard Room With Double Bed
Stayed in Feb 2024
Couples
147 review
4.2/5
Very Good
Posted on Mar 25, 2024
Great hotel located centrally and friendly staff. Very neat facilities
Response from Property: Hi, thanks for taking the time to leave a review. We're happy our location was convenient for your stay. We're glad you felt the team were friendly. That's what we like to hear! We hope to see you again and All the best, Philippa - Hotel Operations Manager.
Guest User
Double Room With Sofa Bed
Stayed in Oct 2023
Couples
3 review
4.0/5
Very Good
Posted on Nov 20, 2023
Hotel was easy to get to, cheap overnight parking. Although there was a van that had gotten broken into in the morning which was worrying. The room was generally decent, not the cleanest fee to the room although.
The sleep was good and the reception staff were friendly.
Response from Property: Hi, thanks for taking the time to review our hotel! We're chuffed your trip was worth shouting about and we appreciate your feedback. All the best, Lisa - Hotel Operations Manager.
Paris
Standard Room
Stayed in Dec 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Good location breakfast included in booking fantastic .
Well recommend
Response from Property: Wow, 5-stars! Thanks so much, Paris. It's good to know that our location was handy for your trip. A buffet breakfast is the perfect way to start the day. Thanks for the recommendation and we hope to welcome you back soon. All the best, Lisa - Hotel Operations Manager.
Nomadic J
Double Room With Sofa Bed
Stayed in Sep 2023
Business travelers
50 review
1.0/5
Posted on Oct 1, 2023
Bad experience today, checked into room 117 to be presented with a urine smelling room with a broken air conditioning unit that dripped water over the carpet, broken window latches, bubble gum on the window, raised concerns with the front desk, they were kind of helpful but not really apologetic, possibly a language barrier or overworked staff? I was provided a complete downgraded noisy room as a solution due to being “fully booked” room still being sold up until 10pm on multiple sites?
Holiday Inn, honestly, your housekeeping should and would report back to you about faulty aircon and urine smelling rooms? This experience could have been completely different. You’re a big brand out there, the following experience simply shouldn’t have happened. I won’t book again. Trip.com allocated rooms faulty and poor quality.
Response from Property: Nomadic J, thanks for your feedback. We’re sorry to hear your experience at the hotel wasn’t worth shouting about for all the right reasons! If you’d like to discuss your comments in more detail, we’re all ears. Get in touch with us by dropping us a message. All the best, Evelyn - Hotel Operations Manager.
Anonymous User
Standard Room
Stayed in Aug 2023
Solo travelers
2 review
4.5/5
Great
Posted on Sep 5, 2023
Friendly hotel, location is a little difficult by public transport but it’s near a big Sainsbury’s for supplies. Everything else matches the HIX brand standards. Fast and efficient check in.
Guest User
Double Room With Sofa Bed
Stayed in Jul 2024
Business travelers
142 review
5.0/5
Outstanding
Posted on Aug 23, 2024
Nice clean friendly staff
Response from Property: Thank you for the perfect review!All the very best,Najeem - Hotel Operations Manager
Guest User
Twin Room
Stayed in Jul 2023
Family
1 review
4.5/5
Great
Posted on Aug 7, 2023
Helpful friendly staff very clean comfortable beds .
Breakfast plenty but disappointed thats was no eggs. Showers very powerful and enjoyable.
Vashali
Standard Room
Stayed in Feb 2023
Solo travelers
9 review
4.7/5
Amazing
Posted on Apr 26, 2023
Was a nice place to stay arrived late and the receptionist was very friendly and helpful. Happy breakfast was included.
Hudusen El-Sabito
Double Room With Sofa Bed
Stayed in Nov 2022
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 31, 2022
I’m very happy about the customer services and how they handled us