"Truly a wonderful experience, clean rooms, excellent service, welcoming, huge spa (not private), 5-star restaurant, everything delicious. Recommended for pure 5-star relaxation."

"I stayed two nights. I'll start by saying that the property is beautiful and clean, the staff a little cold but knowledgeable, and the dinner was excellent. Two things left our holiday with a bitter taste in our mouths: 1) The lack of attention paid to my LACTOSE INTOLERANCE during breakfast; 2) The owner's lack of honesty and the LACK OF TRANSPARENCY ABOUT PRICES. 1) Despite having mentioned my lactose intolerance, I couldn't find any accommodations at breakfast. A soy yogurt, a vegan croissant, or a dairy-free dessert would have sufficed... things I've never had trouble finding in smaller establishments. Luckily, I ate something savory. 2) I spoke to the owner over the phone and booked half-board, which she told me was €38 per person, so €76 for two. I decided to book dinner for one night. When we paid, we found a pleasant surprise on the receipt: the price of dinner was €109, a whopping €33 difference. Surprised, we asked for an explanation: we were told that dinner cost €42 per person and that cover charge, drinks, and bread were additional (and what prices! Two waters were €8, bread was €5, a glass of wine was €7). I pointed out that the price agreed upon over the phone was €38, and the impassive owner told me I must have misunderstood and that I could also check the prices on the website if I wanted. I began to suspect I'd made a mistake, and I paid. On the way home, I checked the website and discovered that the price listed for half board was €38. I called the establishment to let them know, but they arrogantly replied that "the website prices obviously need to be updated." I was very disappointed; beyond the €8 difference, I felt that a establishment of this caliber couldn't afford such "slips" just to earn a little extra. You can't fool customers like this, making them look stupid. If you say a price, that's the price, and it can't be changed at will. I believe honesty and transparency are the essential foundations for ensuring good service. What a shame! I've also attached a photo of the website and the receipt."

"Terrible experience. We went with our dog for €25 a day, for no service; they don't even have a lawn for them to play. The carpet in the hallway and on the stairs is dirty, full of hair and stained with urine stains. Breakfast was very poor: the croissants were defrosted and the donut was stale and dry... there was some cereal, but nothing else. A 4-star hotel with nothing. The furnishings are outdated; they should renovate the building. In the morning, we found a piece of glass and black hair from other dogs on our table; they only changed our table after we pointed this out. Mountain water costs €4.50; they fill bottles with their names written on them... They don't have a double mattress, but they put two single ones with springs. Ours weren't even the same height; we pointed this out and they put a topper on them. I wouldn't recommend staying at this hotel to anyone."

"We spent 1 week in this family-run hotel where the family air breathes. In 4, we found good services for adults and also for boys with the game room (billion, ping pong and arrows on all). A large indoor pool and a very relaxing outdoor hydromassage. There is also a further outdoor pool but we haven't used it. Very comfortable also the subtirole pass (included in the package) to move freely with public means (buses and trains of South Tyrol - always check the tracks covered by the service. The girl was lunch at the family meal (see photos attached - meal reachable with bus + easy walking at about 1:30). The guests of their hotels offered grill, vegetables to the plate cooked at the moment by the owner Walter and with the Mrs. Sieglinde's valuable help. Music and humor have completed the day. They have made us feel like a trip outside with friends. Excellent food of their own production (groenten, vegetables, salsa, cheese, meat). Note for Anezka, her service at the table has always been excellent, and we have been good thanks to her."

"No flaws, very pleasant! Homemen mega friendly. Rooms perfect, very nice and pleasant!!! Engineering modern and authentic, with much love to detail! Key top (we cannot judge pizza, had other dishes). Ambiente very invited. Breakfast very delicious. Parking available. Prices ok. Come back. We were happy around."