Sheng Chang Hotel Reviews

Response from Property: 尊敬的客人，您好！ 讀到您簡短的“快樂的”三個字，我們彷彿已看見您在此舒展笑顏的模樣！能成為您旅途中的小小幸福源泉，是我們無上的喜悦。無論是清晨的一杯暖茶、客房內的一縷陽光，還是團隊夥伴真誠的問候，我們都願以微小細節串聯成您記憶裏閃閃發光的時光。 期待下一次相遇，繼續用温暖與用心，為您書寫更多“快樂”的篇章！祝您日日皆晴，心中常駐繁星！

Response from Property: Dear guests, hello! Thank you very much for your recognition of the hotel's hygiene and safety and room environment! Your trust is our most cherished honor. Whether it is the strict implementation of the daily deep cleaning process or the treatment of details such as bedding and bathroom, we always take "health protection" as the core of our service and strive to create a safe and worry-free resting space for every guest. Your satisfaction makes our persistence more meaningful, and we look forward to continuing this brightness and peace of mind for you next time. I wish you peace and good health, and may your life be as warm and bright as the sun!

Response from Property: 尊敬的客人，您好！ 感謝您撥宂分享入住體驗！您提到的「房間相對乾淨整潔」，是我們持續精進的動力—我們始終以嚴苛標準守護您的安心；而您對「接送機服務」與「中文服務」的認可，更令我們倍感欣慰，這正是為華人同胞量身打造的「歸家式關懷」：從您落地時那句熟悉的鄉音問候，到行程中無縫對接的貼心接送，我們希望能以最懂您的語言，撫平每一寸旅途的疲憊。 祝您舟車常伴清風，異鄉亦有暖燈相迎！

Response from Property: Dear guests, hello! Thank you very much for sharing your stay experience in detail and providing valuable suggestions frankly! Regarding your feedback about **"insufficient breakfast options"** and **"same room types but price difference"**, we have checked and developed improvement plans, and would like to explain to you: ---The issues you mentioned about the richness and quantity of the meals are our shortcomings that cannot be ignored. We have taken the following actions: enrich the breakfast categories and arrange special personnel to strengthen dynamic meal supplement; The following reasons may be the reason why you and your friends stay in the same room type but at different prices: booking through different channels leads to price differences due to different limited-time subsidies of channels, or different membership rights and benefits due to different membership levels on the same platform. This is due to the phased activities of our partners. Although it is not directly priced by the hotel, we understand your concerns and your recognition of the "overall service" is a great encouragement to us. We look forward to continuing your journey with you with a more complete breakfast and a more transparent pricing system. I wish you all the best and a smile on your face!

Response from Property: Dear guests, hello! The words you wrote, "We are very satisfied and the service is very good", fell into our mailbox like a handful of starlight, lighting up the smiles of our entire team! In the future, we would like to continue to be your "invisible butler" during your journey. We will take care of your unspoken needs and unnoticed fatigue. Looking forward to seeing you next time. I wish you a long-lasting light in your heart, fresh breeze wherever you go, and a good day every day!

Response from Property: 尊敬的客人，您好！ 感謝您細緻分享關於Wi-Fi使用的體驗！我們非常重視您提到的網絡速度問題。目前酒店每層樓雖已實現Wi-Fi覆蓋，但在入住高峯時段，多設備同時連接可能導致帶寬壓力增大，影響使用流暢度。為此，技術團隊已在優化網絡配置，並升級網絡設備，同時增設分時段智能限流功能，力求平衡穩定性與速率需求。 此次體驗未能盡善盡美，我們深表歉意，感謝您的包容與督促，祝您數字生活始終輕盈暢快！

Response from Property: 尊敬的客人，您好！ 衷心感謝您坦誠的反饋，我們對您在入住期間因設備體驗及環境問題造成的不適深感歉意！您提及的「設備老舊」與「煙味困擾」已引起管理層會議討論，並啟動以下整改措施： 1️⃣ **設施煥新計劃**：本月起將分階段升級客房硬件（如更換新風系統、引入空氣凈化設備） 2️⃣ **無煙環境強化**：將增設煙霧感應報警系統，並於公共區域配置離子除味裝置，確保空氣質量實時監測； 您的聲音是我們重塑體驗的關鍵座標，若您願意進一步提供細節建議（如具體受影響的設備區域），我們將不勝感激。再次為此次遺憾的停留致歉，祝您往後旅途皆遇清風凈所，盼能以煥然之姿重獲您的駐足。

Response from Property: Sorry for bringing you a bad experience. If there is a problem with the air conditioner, you can contact the front desk, and the front desk will arrange for a technician to deal with it or change rooms in time. For breakfast, you need to show your room card or deposit slip to prove that you are in the room. We are very sorry for the inconvenience and unpleasantness caused to you.

Response from Property: Dear guests, hello! Thank you for your candid feedback and we sincerely apologize for your unpleasant breakfast experience. We take the word "devastating" that you mentioned very seriously, as it is clearly contrary to the quality of service we are committed to providing. We have reviewed the meal preparation, production process and service details with the catering team, and will make comprehensive rectifications to the issues (such as adjusting menu combinations, strengthening food quality control or optimizing service responses). Your opinions are the driving force behind our progress, and we look forward to winning back your trust in the future. I wish you a smooth life and hope to continue our wonderful "food" time together.

Response from Property: Sorry for bringing you a bad experience. If you have any questions, you can contact the front desk, and the front desk will promptly arrange for the staff to deal with it or change rooms. We are very sorry for the inconvenience and unpleasantness caused to you.

Response from Property: Dear guests, hello! When we saw you write "The room is very big! It's also convenient to eat around", our mood seemed to be lit up by a string of warm yellow lanterns! Your dual recognition of space and convenience is exactly the original intention of our careful site selection and design. This “very good” praise is the most touching footnote in our story. We look forward to seeing you again. I wish you a good mood every day, and the warm taste of life around the corner!

Response from Property: Thank you for your affirmation! Your recognition is the best reward for our work. We hope to serve you again.

Response from Property: 尊敬的客人，您好！ 感謝您抽空反饋預訂體驗中的困擾！您提及的「訂房系統問題」已觸動我們的技術神經——每一份未能順暢抵達的信任，都是我們必須直麪的責任。如發現訂房系統問題可與訂房平台聯繫或與我們酒店 反映。我們將為您人工核驗房態、鎖房預留，並手把手護航至訂單確認。願數字世界的BUG終被治癒，而您下次的預訂，必如江南春雨般絲滑無阻。🌧️

Response from Property: 尊敬的客人，您好！ 誠摯感謝您抽出時間反饋入住體驗，我們對房間衞生未能達到您的預期深感歉意！您提及的問題已引起管理層高度重視，我們已全面核查清潔流程，即刻加強客房深度清潔標準培訓，並增設雙重質檢環節，確保每一處細節符合嚴格衞生規範。 您的監督是我們提升的動力，我們將以更嚴謹的態度優化服務，期待未來能重新為您呈現煥然一新的入住體驗。祝您順遂安康，盼能與您再敍旅途之暖。