Hotel Corvinus Vienna

Cleanliness: Guests frequently commend the hotel for its cleanliness, noting that rooms are tidy and well-maintained daily. This consistent level of hygiene contributes to a comfortable experience during their stay.

We had a very nice stay at Hotel Corvinus with our children. The hotel is in a great location, within walking distance of parks, exciting museums, and family-friendly restaurants. The rooms were clean, spacious, and quiet — something we really appreciated with young children. The staff were very friendly and helpful, and did their best to make sure the whole family felt welcome. All in all, a great base for a family holiday in Vienna — we would happily return!

Let's break down my experience into two parts. First part is the utter lack of customer service presented by the hotel manager and the second part will be the room/hotel itself. I showed up on a Thursday night with my two teenagers for a 3 night stay. The manager asked why we had two rooms. I let him know we only had one room and showed him my printed reservation. He said that there were two reservations and that I had made a mistake and must pay for both rooms. He literally said it just like that. I explained that it must be a mistake, I never received an email confirmation of any kind so would have had no way of knowing that the website had booked two reservations. He said it was my fault and that I must have deleted the emails. Since I was in a foreign country and wanted to move past the mixup, I offered to pay the first night and asked him to rent out the room for the next two nights. Given it was a weekend in Vienna and that his hotel was sold out, I thought that was a good compromise. He agreed. Well, the short story is he rented the room out for Friday and Saturday at 40% of what I paid and said I would have to pay the difference plus the entire first night. We had a lively conversation about his lack of customer service, his unwillingness to compromise in any way, and his desire to blame me for the mistake. After about 15 minutes of this, he said that if I didn't pay this amount he would charge me for the full reservation cost of all 3 nights. Needless to say, it was a ridiculous interaction and horrible. So if you choose to stay at this hotel, just know that any mix up (your fault or not) will be blamed on you. As far as the hotel. The only thing going for it is it's location. Right on the main shopping street. The rooms are insanely small, even by European standards, the bathroom is about 6ft x 4ft, and the decor is old. It really is a 2-3 start hotel at best. Also, I booked my room in advance directly on the hotel website and the cost appears to have been considerably more than what you could reserve via Kayak or TripAdvisor, etc. So in conclusion the manager was terrible, deceptive, greedy, inflexible, and lacking integrity. The hotel itself was okay with it's primary benefit being it's location. Good Luck!