Aman Venice

Large size room with amazing views, great history of hotel toured by staff

I have desperately wanted to love this place for so long and we were even planning to do our wedding here. I had a last-minute trip to Venice and decided that of course, out of any of the options in the city, Aman would have the best spa. Nothing could be further from the truth. In fact, out of the 58 luxury hotels I’ve stayed at in the last few years. This was the single worst spa massage experience I’ve ever had. Not only did the therapist finish almost 30 minutes earlier than what I pre-paid for , but he also had cuts on his hand that he showed me and insisted on wearing plastic gloves during the treatment. I suppose it depends on where you fall in terms of healthcare and micro plastics, but rubbing oil and latex rubber gloves all over your body for 90 minutes is not only disgusting, but also toxic. I think the most surprising part of this entire experience was when I brought it up with the spa manager Elisa Sartoret, she told me I was “ lucky to have never experienced a Massage with rubber gloves before” because that is quite normal thing to do when she does it regularly as well. Perhaps this is a Venetian thing, I’m not so sure… but either way at a minimum I would’ve liked to have prior notice before pre-paying for a massage that I was gonna have micro plastics seeping through my pores for 90 minutes. Perhaps even more disturbing is when I expressed my dismay about this she shrugged off the experience and didn’t seem to care very much. Now that is not something I expect from Aman. The restaurant staff for dinner are phenomenal and some other people are exceptional so I don’t want to write off the hotel altogether. But the caliber of guests that I am used to hosting would never be OK with the things that went on yesterday. Such a shame because this is the one property that I desperately wanted to like. If you do plan on coming here, just make sure you have zero expectations so that at least you’ll enjoy your time