Anonymous User
June 22, 2025
After staying near the Kota Kinabalu jetty for a few days, I went to the mangrove forest and made an appointment with the Saariya Shangri-La. I was full of expectations, but I was particularly disappointed. It damaged the reputation of Shangri-La.
1. Sanitary environment: When checking in, sand can be seen in the bathtub with the naked eye, and the handrails on both sides of the corridor are dusty
2. Service: The restaurant and room service are OK, the front desk service is poor, and there is discrimination against Chinese.
3. Environment: The overall environment is OK
4. Meals: Breakfast is quite rich
5. 🐔 Infrastructure: Old
The front desk requires Chinese to check out before 12 noon, and there is no mandatory requirement for people from other countries. If you are considering whether to stay, it is not recommended to choose this Shangri-La. It is more than an hour away from the city. Although there are 3 free shuttles a day, not every bus goes to Kota Kinabalu Airport. The bus at 1 pm stopped at a shopping mall for 30 minutes and then set off for Shuguang Shopping Mall at 14:30. It is a 2-kilometer journey. It took 30 minutes to catch the traffic jam in the rain. I don't give bad reviews easily, but this family is really bad. If there are other options, it is not recommended to choose her family. This front desk staff, unfriendly waiter must be criticized.
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