Kambara 1453-2, Tsumagoi Village, Agatsuma District, Gunma Prefecture, 377-1402, JapanView Hotel Details
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Karuizawakurabu Hotel 1130 Hewitt Resort Guest Reviews
3.9/5
Good
66 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.9
Service4.0
Cleanliness4.0
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All reviews(66)
Positive reviews(57)
Reviews with photos/video(14)
Awesome stay(24)
Awesome rooms(20)
Large rooms(17)
Perfect for kids(6)
Relaxing hot springs(6)
Tasty dinner(6)
Loved the view(5)
Great value for money(5)
Negative reviews(9)
Zhuang
Two Bedrooms Suite
Stayed in Jul 2023
Family
19 review
3.2/5
Posted on Aug 30, 2023
The hotel is very big but old.
We have a kid at 5 years old which Trip.com said free of charge, but when we arrived, they need us to pay addition one kid meal.
And the next morning, another staff asked us to pay again and took over 10 mins to clarify we have paid.
The good thing is their breakfast buffet is good and it is close to 鬼押之出園.
Guest User
Japanese Western Style Suite
Stayed in Jan 2024
Couples
13 review
2.5/5
Posted on Apr 21, 2024
The hotel is big and convenient if you have a car. There is a very nice swimming pool for kids. But it smells mold literally everywhere, in the corridors, in the rooms, the only place that's not moldy is the reception 🥲
Response from Property: Thank you for visiting our hotel. we apologize the room smells mold. we will reclean the room. Thank you for your comment.
Guest User
Superior Twin Room Non smoking
Stayed in Jan 2025
Family
1 review
2.0/5
Posted on Feb 9, 2025
I definitely would not recommend this hotel, especially to those with children!
The food was delicious, and the staff were kind to children, which was nice.
The rooms were also spacious, and there was a hot spring, so I was very satisfied!
However...
(It's a little hard to see) A large shard of glass, as shown in the attachment, fell into the room and I hurt my foot.
I told the front desk staff that glass had fallen and I had hurt my foot, and asked for a band-aid, but they only said, "We only have one band-aid, but please have it if you want." This hotel does not seem to offer any concerns about injuries or apologies.
This time, only an adult stepped on it and was injured, but
if a child accidentally eats it or steps on it, it can lead to serious injury.
Original TextTranslated by Google
Response from Property: Thank you for staying with us this time. We hope to make improvements, including our staff's service. If we are given another chance, we will make improvements based on your feedback and strive to create a better hotel experience.Thank you for staying with us this time. We hope to make improvements, including our staff's service. If we are given another chance, we will make improvements based on your feedback and strive to create a better hotel. We are very sorry. Manager, Guest Services Department
Anonymous User
Premium Four Beds Suite with Superb View Asama View and Open Air Bath Non smoking
Stayed in Jan 2025
Family
10 review
4.5/5
Great
Posted on Feb 6, 2025
The address of the hotel, to drive another half hour from Karuizawa Station to Kaori... is a very remote, quiet place! There are even waiters who speak Mandarin/Cantonese at the reception, which is very friendly!
The room was large and had a bit of antique flavor, but it also felt clean...
The highlight was the indoor heated pool (yen1,500 per head), where the kids really had fun! This one really needs to be tried!
Dinner and breakfast buffet though not lost!
Overall, it was super satisfying... (kids)
Adults also think it's good 😁
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いがっぺおじさん
Superior Twin Room Non smoking
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 20, 2024
I was very relaxed during my 3-day, 2-night stay. I could see Mt. Asama perfectly, which was great. I want to go again.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. We are glad that you enjoyed your stay. We look forward to seeing you again.
Guest User
Superior Twin Room Non smoking
Stayed in Aug 2024
Couples
1 review
1.5/5
Posted on Sep 16, 2024
The previous guest's trash hadn't been thrown away and the towels in the bathroom hadn't been replaced. I was exhausted from having to deal with the staff.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. First of all, we apologize for the inconvenience. We will share this with the cleaning staff and strive to improve so that this does not happen again. We are very sorry that this has ruined your trip.
Guest User
Superior Twin Room Non smoking
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The room was spacious and the facilities were clean and well-equipped, so it was an experience worth more than the price.
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Guest User
Superior Twin Room Non smoking
Stayed in Jan 2025
Solo travelers
1 review
2.7/5
Posted on Feb 12, 2025
I stayed there in the winter and it was too hot even with the air conditioning off, and even with the humidifier on it was so dry that I couldn't sleep at night. I tried to hang my bath towels in the room and do other things, but it didn't improve much, which was disappointing.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. We apologize for the inconvenience you experienced while sleeping. Our rooms are quite large, so we believe the humidifier was not very effective. We take your feedback seriously. Thank you very much for using our service. Guest Services Department Manager
Anonymous User
Superior Twin Room Non smoking
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 9, 2025
I was able to relax for the first time in a while. The food, the hot springs, and the rooms were all very good. I'll come back again.
Original TextTranslated by Google
Response from Property: この度はご宿泊いただきまして誠にありがとうございます。お褒めの言葉をいただき恐縮でございます。これからもその言葉を励みにホテル運営に努めてまいります。またのご来館を心よりお待ちいたしております。ゲストサービス部 支配人
Guest User
Superior Twin Room Non smoking
Stayed in Jun 2024
Family
18 review
4.0/5
Very Good
Posted on Jul 12, 2024
The hotel has hot springs and swimming pools, and there is an additional charge for the swimming pools.
The room is large but a bit old. Breakfast is included in the reservation but there are not many choices.
Original TextTranslated by Google
6/12
Response from Property: Thank you for visiting the hotel.We looked forward to seeing you again.
Guest User
Superior Twin Room Non smoking
Stayed in Oct 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 4, 2024
I was surprised at how big the hotel was. The 360-degree panorama from the rooftop was the best. I would like to come back to this hotel again. The food was buffet style for breakfast and dinner, which was satisfying. However, there were a lot of people, so I would have liked to have a more leisurely meal.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. We are honored to hear that you would like to come again. We hope that you enjoyed your meal and the room. We look forward to welcoming you again.
Anonymous User
Superior Twin Room Non smoking
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 4, 2024
We stayed for two nights for the pool. Our 4-year-old child seemed to enjoy the pool, so he went to the pool two days in a row, sliding down the slide, and taking a break in the lazy river. It may depend on the plan, but it's a bit disappointing that even guests have to pay for the pool. The room was spacious and the view was nice.
Original TextTranslated by Google
Response from Property: Thank you for staying with us. We are pleased that you enjoyed your stay. We look forward to welcoming you again.
cony52
Superior Twin Room Non smoking
Stayed in Sep 2024
Family
6 review
3.5/5
Posted on Nov 16, 2024
If you make a reservation through an overseas booking site,
it's unbelievable that you have to pay for the pool separately.
The restaurant has been renovated and is now beautiful,
but the food is not so good.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. If you make a reservation through our official website, it is free of charge. We will take your feedback into consideration. Thank you for your valuable feedback.
Guest User
Superior Twin Room
Stayed in Jan 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Feb 24, 2024
This is my second time staying here. The hotel and the rooms were both clean and comfortable. However, due to construction work, I couldn't enter the hot springs, so I used the bath in my room.If you can't use the hot springs, I wish they would have clearly stated this on the reservation site.
I don't remember the exact date, but it looks like you won't be able to go to the hot springs until sometime in March, so I hope this will be helpful for those who are planning to go.
This time, I decided not to have a meal, but when I suddenly requested a meal on the day of the stay, they happily made the change.As a hotel, I am satisfied every time, so I would like to come back again.
Original TextTranslated by Google
Response from Property: Thank you very much for staying with us. First of all, we apologize for the inconvenience caused by the large public bath not being available due to renovation work. We are also very happy that you were satisfied with the food. We will continue to strive to provide the best possible service to our customers. All our staff look forward to welcoming you again. Guest Services Manager
Guest User
Two Bedrooms Suite
Stayed in Jan 2024
Family
9 review
5.0/5
Outstanding
Posted on May 3, 2024
This is a hotel I like very much. The room is over 100 square meters and the two bedrooms are very large and comfortable. It is the first choice for vacation, but the location is a bit remote and there is a traffic problem. We drove ourselves so it didn't matter.
Original TextTranslated by Google
Response from Property: Thank you for visiting our hotel. We pleasant to your stay. We looked forward to seeing you again.