Premier Inn Trowbridge

Very nice stay

I am really disappointed in how this hotel is ran, the manager natalie was so rude, shouting at the staff, clearly has no regards to the guests hearing this, its not very appropiate way a hotel should be ran. Regardless of the rude manager the room was clean and tidy, food was okay had better.

Room good,but don't bother with the restaurant.The waitress Amber god bless her was doing her best, but the the food was diabolical.The Manageress Natalie was as helpful as a ice cube in a furnace not prepared to face the complaints but pass the buck.Overall would not recommend eating an evening meal here.5 stars to Amber minus 5 to Natalie.

Premier Inn has always been good nice and clean and value for money. but this time the rooms as always lovely and clean, and we could have paid extra for have bottled water, and a delux room. There would normally be glasses in the room to have a drink of tap water but nothing. and just basic 2 tea bags and 2 coffee sachets and at least 8 sachets of sugar. no other variety of tea bag even in reception there were no other teabags than the standard ones. and only one hand towel reception gave me another hand towel when asked but the reason behind this was that 2 people could share a hand towel. the breakfast as normal was really good and the selection was good. Premier Inn Trowbridge is in a good location within the town and handy for rail and bus services into Bath and Surrounding area. I feel that Premier Inn are still trying to be really good and they but seem to be cutting corners in the hospitably in what is in the rooms and having baths in rooms now when showers would be much more convenient and easier to maintain.

Had such a wonderful stay at premier inn Trowbridge. The staff were so friendly & helpful if needed anything eg, needed an iron, extra towels & more pillows. They were there to help me. The breakfast was incredible and definitely recommend !! Thank you for a lovely stay definitely will be back.

The worst hotel ever. I stayed there with 2 under 12 kids. My daughter had a competition the next day. She woke up because of the fire alarm crying and so frightened that I couldn’t calm her down!!! And I drove 4 hours and instead of rest we were all exhausted. The fire alarm took place 3 times - at 1:30am, at 5am and again at 6am. I was so angry I came to the reception team and what he told me - you shouldn’t shout. My child is now afraid to sleep in hotels. And we travel a lot due to competitions. And now she is constantly stressed.