Name: The Grand Hotel
Address: Sea Front, Torbay Rd, Torquay, TQ2 6NT, United Kingdom, Sea Front, Torbay Rd, Overseas, United Kingdom
Rating: 3.9

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Excellent service, quality facilities with a traditional feel. Wonderful location and friendly lounge area.

Last minute getaway and what a great place to stay

The hotel was below any expectations, very old rooms.

Unfortunately the service at the breakfast was totally missing.

The hotel needs some maintenance asap.

All in all it was so amazing weekend 
The only thing needed a refrigerator in the room  otherwise everything was totally fine

Restaurant

24-hour front desk

Parking

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Pets allowed

Non-smoking room

All Languages

English

Chinese

All Room Types

Compact Double Room

Inland Double Room

Sea View Double Room

Sea View Family Room

If there was one thing the hotel lacked its guest information, right across the whole stay we had to keep asking the staff who all looked very busy as it was a weekend stay with a Wedding party booked .   On arrival the car park over the road at the railway was full as was the hotel reserved Garage so we found a space driving around at the back of the station so please do not presume its easy finding parking.  The reserved spaces in the railway are not part of the hotel so dont use them.  We arrived at 1pm hoping to grab a sandwich or lunch but were informed the hotel was catering for a conference so there was no food available until 6pm that evening but they offered us a selection of crisp.  Why didnt they email or phone before hand to inform the resident guests there was no food?  There were guests arriving asking about Afternoon teas but had to be turned away.   The room on the 4th floor was recently decorated and very clean and served us well for a 3 night stay. But again no information in the room about spa/gym/ restaurant etc  . Surely a pre printed laminate would be a good addition and might encourage resident guests to book extras.  Our final evening we did manage to book into the 1881 Restaurant, dress code is casual and the Roast Topside of beef was awful, chef should not have served that and even the serving staff agreed.  The staff though right across the hotel were very good and trying their very best to support the  'Not so Grand Hotel ' .

This is my first time at Torquay and travelled by train so The Grand seemed the obvious choice being in a good location to everything but giving me luxury as well. How wrong i was. This hotel is very very tired and in much need of some money spending on the bedrooms. Once beyond the restaurant and bar area the corridors and bedrooms were old, falling to bits and very mouldy.  I had a room for one which was a small double but i was at the other end of the hotel and had to along 4 corridors it was never ending. I mentioned it to the receptionist that it took forever to get to my room along all the corridors with hazard tape holding the carpets down and how uneven it all was, but she didn't reply she just looked at me until i walked away. I tried to book in the restaurant for an evening meal on the day but you cant, the chef likes to know what he has to cook the day before so he can prepare. I did book in for the following evening and most tables were empty and i hear them turning some other guests away as they hadn't booked previously.   The food was lovely and i would eat there again if i knew the day before i wanted to book. The indoor pool is very shabby and in need of a good clean. The ladies shower block is disgusting and needs more than a clean it needs starting from the beginning as it was all mouldy. The bar was a nice area with outside seating with fantastic views. Even though there is some positive there isn't enough to make me stay here again in this condition. I would advise any potential guest to avoid like the plague as I feel the owner is taking money and not putting back in.

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Discover 0 Hotel the Grand reviews, rated 0 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hotel the Grand Reviews: 0 Verified Reviews Latest 2024 | Trip.com

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