More than half of the year I have been staying at a hotel for work reasons, but I have never experienced a disappointing hotel so far. Especially terrible is that ”treatment power”, ”responsibility to irregularity” and ”accuracy of succession” are not enough to say at all. First of all, the quality of housekeeping is low. Even if the room is damaged, it is said that ”the cleaning of the room is completed” without repairing it as it is. In my case, the switch was damaged and there was a black sunscreen curtain. I was passed through the room ２ times when I was off the rail. And even though I made a reservation with ”２ name”, it was a set of ”１ people” rooms. I think this matter is more important than the responsibility of ”housekeeping”, and the sloppy hotel management that ”the offer is not done accurately” is highlighted. And unfortunately the accuracy of the transmission of ”price” is not. I tried to ask for an upgrade to a room that was a little larger on the day than the original reserved room, but the ”guide amount” varies depending on the staff. I was also turning two turns and three turns. The ”quantity presentation” was changing so many times that even if I asked the hotel about ”what kind of response will be done in the future”, ”The person in charge cannot make a decision on the holiday, so I can't respond unless I contact the person in charge. ” I've seen a hotel with a 24-hour front desk for the first time that the person in charge (approval person) is absent, and it's also called ”absent approval person all day.” I was very confused by the situation that was impossible in the common sense of society. I think that ”providing fees” is a very important and never wrong field not only in the hotel industry but also in any company, and even after becoming a member of society, I teach strictly. It has been done. Even if you give the male manager in charge ”opinions” about the above matters, you will give a ”verbal answer” and ”excuse the customer's story during the conversation”. In the first place, the ”customer service term” cannot be used correctly, and the person in charge has not been treated, so the staff who are under the control also feel that they are losing the ”essence” as a hotel man. It's also a problem that the staff seem to be talking to each other where the customer can see it, and even if I go to the front desk, I don't stop talking for a while and I don't respond until I call out. The staff also said is. From the front desk, from the moment the customer comes in through the door, the staff will be insane as the front desk of the hotel unless you face to face to confirm the customer's state (Greetings / nods). It is a 3-class hotel to ”improve” after receiving ”complaints” from customers. First-class hotels make efforts to prevent ”assuming troubles”, and let us learn from trouble about unpredictable irregular responses. This is the basic attitude of the hotel. Interest 々 The fields of ”room damage”, ”two turns and three turns of price guidance”, ”room set for the number of people is not possible” and ”no word use” are before ”assuming troubles”. As a hotel, It is the basics that should not be. With the quality of the hotel villa Fontaine Grand Tokyo Tamachi, it is not possible to say ”this hotel is recommended” to compliment. There is no management or crisis management at all, and ”Silent Cramer” is a hotel that will never come to stay again. Many customers leave the hotel without complaining. But hotels will not directly connect to numbers unless they make efforts to reduce ”silent crammers” by one person. There is no way to think that you don't have to put emphasis on ”treatment” from a good hotel.
Excellent
774 Reviews