ICI HOTEL Asakusabashi Reviews

Service 10/5 We came early and they allowed us to leave our luggage in the lobby while we are going around Tokyo. We came back and it’s still a little earlier than our check-in time but they let us to check-in early without additional charge since the room is already available. The staffs are friendly and can communicate well. Location 10/5 It’s near the train station and there are a lot of shops around the area (e.g restaurants, souvenir shops, jewelries and laundry shop). It’s just few minutes walk to akihabara if you opt not to take the train. Overall the location is very convenient. Cleanliness 4/5 I wanna say it’s super clean since they clean the room everyday as long as you put the sign for cleaning on your door. But my problem is the carpet smell. I’m not sure if it’s because of us due to my partner’s wet feet after shower and we’re not opening the aircon most of the time. Our group rented 3rooms and only our room carpet have smell. Amenities 4/5 All our basic needs are complete, toiletries, tea, hot water, they even have a washing machine but the downside is it doesn’t completely dry the clothes. Also they don’t have sauna, onsen or pool. But, it’s not really necessary in Tokyo since most of the time we are outside. Overall, the stay is comfortable. We could just stay in our room all day. I think it’s the most comfortable and convenient accommodation on the price range. Worth recommending to our friends 🩷

During my stay at ICI HOTEL Asakusabashi, I encountered a shocking health hazard in room 805. Upon returning to my room at night, I discovered urine-soaked towels and fecal matter in the bathtub. Given the nature of the contamination and the hotel's urban Tokyo location, I strongly suspect rodent infestation. What's more appalling was the staff's response: 1. Refused to conduct an on-site inspection when immediately reported 2. Dismissed evidence without investigation 3. Accused me of "malicious complaints" when I complain to Trip.com 4. Provided no sanitation compensation. The manager's defensive attitude and refusal to file an incident report demonstrate complete disregard for guest safety. For a hotel claiming “hygiene first policy", this negligence is inexcusable. After learning that I had complained to Trip.com, the hotel staff adopted a hostile and arrogant attitude towards me, falsely accusing my daughter of having feces in the bathtub, saying that the feces in the bathtub belonged to my daughter, and even wrote me a warning letter, warning me not to make a "malicious complaint" or I would be kicked out of the hotel.

Room abit small, but comparing with the price, i think worth it. Comfortable stays.

We stayed at ICI Hotel Asakusabashi for seven nights and had a pleasant experience. The hotel has a modern, minimalist design and is conveniently located near Asakusabashi Station, providing easy access to major attractions. The rooms, though compact, were clean and well-equipped, and the staff was polite and helpful. I also appreciated the complimentary tea and amenities in the lobby. We were on the second floor, but it was never noisy, which made for a comfortable and restful stay. Housekeeping also cleaned our room regularly, keeping it fresh and tidy throughout our stay. We had two XL suitcases, three carry-ons, and backpacks, and while the room was compact, we managed to fit all our luggage without any issues. Overall, it’s a great choice for a comfortable and well-located stay in Tokyo, especially for those who prioritize cleanliness and convenience.

Wonderful and clean hotel with very easy access to different neighborhoods in Tokyo. We appreciated the service from the staff, especially Wang who went above and beyond to make our stay comfortable. 711 close by as well as small shops and restaurants. Would stay again!

The staff was very helpful. The hotel's location was easy to access. I would choose it again.

Very good location and service - recommended if you are after a convenient base to explore

We had a great 5-night stay at ICI HOTEL Asakusabashi, conveniently located just a few steps from JR stations. We are a family of three, and the room fit us perfectly. The staff were friendly, helpful, and cheerful. Complimentary tea, coffee, and other basic amenities were available in the lobby and near the elevator. The neighborhood was peaceful and quiet, with several nearby restaurants. We will definitely choose this hotel again for our future stays in Tokyo. It's also a pet-friendly hotel, but there were no traces of any pet odors during our stay.

I love this place. It is very nice place for staying in Tokyo. There are all opportunities to have a good rest. Maybe the small is little, but there are everything you need. People in the hotel are very kind and smiling

Standard rooms are very small and the bed is small as well, not suitable for 2 adults and a child at all. Very close to Asakusabashi subway station which can be reached from Haneda Airport without any subwayline interchange. There is a 7Eleven and an Aeon supermarket right next to it.

Great Hotel in perfect location, friendly and helpful staff. The breakfast is very nice and provides everything you need. The rooms are very clean, still tiny what is very usual for Tokyo. Close to the Hotel are convenient stores and typical restaurants.

The room was spacious and very clean, providing a comfortable space to rest. Breakfast was delicious, with a good variety of options. The staff were friendly and accommodating throughout our stay. Its location near the train station made it very convenient for getting around. Highly recommended for both comfort and accessibility.

The ICI is a great place to do your exploring. Located near to tube and JR lines. The staff were absolutely fantastic. Ever so helpful. The room albeit a bit small by European standards was clean and had a fantastic shower. Would thoroughly recommend for a place to stay in Tokyo.

This is our second time staying in this hotel. Everything is great there!