Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(43)
Positive reviews(29)
Reviews with photos/video(9)
Clean and tidy(8)
Awesome stay(7)
Awesome rooms(6)
Friendly staff(6)
Negative reviews(2)
Guest User
Twin Room, 2 Semi-Double Beds, Non Smoking
Stayed in Dec 2024
Couples
1 review
8.0/10
Very Good
Posted on Mar 23, 2025
This seems like a business hotel. Clean and spacious. The only thing in such a big hotel they don’t have coin laundry and they don’t allow to store your luggage a few days before you check. I would like to be back to this hotel but with no laundry available I afraid not.
Guest User
Single Room, Semi Double Bed (120cm), Non Smoking
Stayed in Aug 2024
Business travelers
1 review
2.0/10
Posted on Oct 4, 2024
I seldom write negative comment, but this is worst experience i ever had. I stayed here for 3 nights, went to another prefecture and wanted to ask if i can place my luggage there before i head to the airport. They refused (which is fine), but one of the staff was very impolite and gave me a gesture he wanted a fight and gave me a “despising” facial expression. I really dont know why. It happened on Oct 4 1030am with their cctv on frontdesk as evidence. I asked for the in charge “佐x” for the name of this staff and he refused. If this is what hotel hospitality is, esp in Japan known for politeness, I have nothing to say…
Kelly
Renovated Semi-Double Room 16 to 20 Sq M
Stayed in Feb 2024
Solo travelers
2 review
10.0/10
Outstanding
Posted on Apr 21, 2024
My favourite hotel I stayed at in Japan. Wonderful staff, beautiful lobby and building. For a Japanese hotel room, it was the most spacious I had, loved the separate bathroom and toilet. Bed was comfy. Really loved the pop up lighted mirror for makeup. Super close to Otsuka station. Lawson across the street too. Hope I can stay here again next time.
6/7
Guest User
Single Room, Semi Double Bed (120cm), Non Smoking
Stayed in Sep 2024
Solo travelers
11 review
10.0/10
Outstanding
Posted on Oct 19, 2024
Second time staying at this hotel
Hotel staff are very friendly
Convenient transportation, 3 minutes walk from JR Otsuka Station; small station, easy to get out of the station, Shinjuku Station and Tokyo Station are really tiring to walk
Places you can visit nearby include Ikebukuro, Otsuka Shopping Street, etc.
The disadvantage is that there is no washing machine in the hotel. Search coin laundry on Google Maps. The laundry I used is Koinrandoripierohigashiikebukuroten.
Original TextTranslated by Google
Guest User
Twin Room, 2 Semi-Double Beds, Non Smoking
Stayed in Dec 2024
Family
28 review
8.0/10
Very Good
Posted on Feb 1, 2025
The transportation is very convenient. It is right next to the Yamanote Line Otsuka Station. It is also convenient to eat in Otsuka. The room is very spacious and the windows can be opened for ventilation. Although the Yamanote Line platform is downstairs, the windows are very soundproof.
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Guest User
Single Room, Semi Double Bed (120 Cm) , Non Smoking
Stayed in Apr 2024
Solo travelers
3 review
10.0/10
Outstanding
Posted on Jun 2, 2024
It's unexpectedly comfortable, clean and convenient. It's less than 300 meters from Otsuka Station. It's a very comfortable neighborhood. I love Otsuka!
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Youheli
Single Room, Semi Double Bed (120cm), Non Smoking
Stayed in Oct 2024
Business travelers
6 review
10.0/10
Outstanding
Posted on Nov 17, 2024
This is my 3-4th time using this hotel, and the staff are always so friendly, so I keep coming back.
This time, when I entered, the first thing I saw was the Christmas decorations in the lobby, which were so festive and exciting. The front desk staff were very polite when I left my luggage and when checking in and out, which made me feel at ease.
The rooms are bright and clean, with plenty of amenities (the hair turbans are a nice touch), so even women can stay here safely.
This is a hotel that would also be great to stay at alone, or as a private couple.
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Wangzhuomuniao
Single Room, Semi Double Bed (120 Cm) , Non Smoking
Stayed in Apr 2024
Solo travelers
35 review
10.0/10
Outstanding
Posted on Jul 17, 2024
When I first stayed at the Bell ten years ago, I thought it was a very cozy hotel and the staff were very kind. Ten years later, this place still makes people feel at ease. Every time I stay in a single room, it feels very comfortable. Although the room is a little small, it can achieve luxury comfort. Bell can be regarded as the pride of Otsuka residents.
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Anonymous User
Single Room, Semi Double Bed (120 Cm) , Non Smoking
Stayed in Feb 2024
Solo travelers
17 review
10.0/10
Outstanding
Posted on Apr 28, 2024
The transportation is very convenient. You can get there just around the corner from Otsuka Station. There are many delicious shops in the commercial area on the other side of the station. There is a convenience store opposite the hotel. It is also very convenient to buy snacks and drinks. The room is very clean and has sufficient lighting. The highlight is the full-length mirror in the room. There are lamp posts on both sides, and the desk can be turned up to be used as a dressing table. There are mirrors and makeup lighting, which is very suitable for stays where makeup is needed.
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Guest User
Single Room, Semi Double Bed (120 Cm) , Non Smoking
Stayed in May 2024
Business travelers
26 review
10.0/10
Outstanding
Posted on Jul 27, 2024
Very cost-effective, great service attitude! Feeling at home
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Guest User
Triple Room
Stayed in Nov 2023
Family
1 review
10.0/10
Outstanding
Posted on Dec 20, 2023
The hotel was clean and easily accessible!
It's friendly and has good noise blocking, so you can't hear the train next to you.
I recommend it
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Guest User
Renovated Semi-Double Room 16 to 20 Sq M
Stayed in Oct 2023
Family
1 review
10.0/10
Outstanding
Posted on Nov 19, 2023
The location is very good, less than 1 minute from JR otsuka station (but it's a steep slope). Very luxurious hotel, good service staff, clean room, not very big but bigger than other places at the same price. I like that the shower room and toilet are separated. Super awesome.
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Arthur2304
Single Room
Stayed in Feb 2023
Travel with friends
9 review
9.5/10
Amazing
Posted on Apr 2, 2023
The overall service is top-notch, except that the toilet light cannot be switched on and off, and the light will automatically turn off after a long time in the toilet, which is a little unaccustomed
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Geleiluotaishici
Single Room, Semi Double Bed (120 Cm) , Non Smoking
Stayed in Nov 2023
Business travelers
9 review
10.0/10
Outstanding
Posted on Jan 10, 2024
Very neat and clean, a great experience!
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Guest User
Single Room, Semi Double Bed (120 Cm) , Non Smoking
Stayed in Mar 2023
Business travelers
2 review
8.5/10
Very Good
Posted on Apr 13, 2023
The hotel is a famous wedding hotel in Tokyo. There is a dedicated wedding photography venue on the 2nd floor, and a wedding banquet venue on the 15th floor. The hotel room was selected blindly, but a room of 20 square meters was not available. There are two options for breakfast, Japanese and Western. It is a pity that I stayed in the hotel for 5 consecutive days, and the sanitation and cleaning during the period were not serious, and the coffee cups were not washed, which is relatively rare.