Tbilisi Philharmonic by Mercure Hotel Reviews

Response from Property: Dear Seryoga,Thank you for your wonderful feedback! We’re thrilled to know you enjoyed our location, spacious rooms, and the vibrant neighborhood around us. It’s especially rewarding to hear that our team made a positive impression.We truly appreciate your recommendation and look forward to welcoming you back again soon!Warm Regards,Mariam IchkitiFront Office Manager

Response from Property: Dear Diana,Thank you for your continued loyalty and for taking the time to share your impressions. We're truly sorry to hear that your recent experience did not meet the high standards you've come to expect from us. Your feedback is very important, and we’re already working with the team to address the service concerns you've mentioned.We genuinely value your support and hope to restore your confidence during your next stay.Warm Regards,Mariam IchkitiFront Office Manager

Response from Property: Dear Milind,Thank you for taking the time to share your detailed feedback. We're glad to hear that you enjoyed the room's spaciousness and comfort, as well as the quality of our bathrooms.We also appreciate your observations regarding the challenges with transportation, parking, and luggage assistance. While we do not have dedicated parking or bellboy service, our team is always available at reception to assist where possible. We're sorry to hear you faced difficulties communicating with housekeeping, and we’ll work on improving this aspect to better serve our international guests.Your feedback helps us improve, and we hope to have the opportunity to welcome you again in the future.Warm Regards,Mariam IchkitiFront Office Manager

Response from Property: Dear sam112,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found the hotel comfortable, clean and conveniently located. It's great to know our reception team made a positive impression with their helpful attitude. We appreciate your feedback regarding halal options and will certainly take it into consideration for future improvements. We're glad your overall stay was enjoyable and hope to welcome you back again soon!Warm Regards,Mariam IchkitiFront Office Manager

Response from Property: Dear Annats,Thank you for sharing your feedback. We’re glad to hear you found the room clean and spacious. We do provide certain amenities upon request to reduce waste and support our sustainability efforts, but we understand your perspective and appreciate your input.We hope to have the chance to welcome you again and make your next stay more memorable.Warm Regards,Mariam IchkitiFront Office Manager

Response from Property: Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you found our hotel to be outstanding value for money and that our location near Rustaveli and convenient access to transportation options suited your needs perfectly. It's great to know that you enjoyed our excellent rooms, finding them clean, spacious, and well-appointed.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back on your next visit to Tbilisi!Warm regards,Magda GelashviliAssistant Front Office Manager

Response from Property: Dear Stanislav,Thank you for sharing your feedback. I apologize sincerely for the inconvenience you encountered during your stay with us. Regarding the smell in your room, we’ll investigate this issue thoroughly to ensure all our facilities meet the highest comfort standards. Your experience with the air conditioner is not typical and I’m sorry this impacted your stay. As for the concern with the key, I’d like to clarify that there was a misunderstanding. We do not issue identical keys for neighboring rooms and each room has a unique key for the privacy and safety of our guests. We apologize for any miscommunication on this matter. Thank you again for your valuable feedback and we hope to have the opportunity to provide you with a flawless stay on your next visit.Warm regards,Mariam IchkitiFront Office Manager

Response from Property: Dear Keremsek,Thank you for your kind feedback! We’re delighted to know you appreciated our convenient location and found our pricing satisfactory. It means a lot to us, and we hope to welcome you back again soon.Warm Regards,Magda GelashviliAssistant Front Office Manager

Response from Property: Dear Volkan Egemen,Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the cleanliness, our friendly team and our convenient location in Tbilisi. Your positive words inspire us to continue delivering the best possible experience for our guests. We look forward to welcoming you back soon!Warm regards,Mariam IchkitiFront Office Manager

Response from Property: Dear Guest,Thank you for your kind words! We're so glad you enjoyed your stay with us. Looking forward to welcoming you back soon! 😊Warm Regards,Mariam IchkitiFront Office Manager

Response from Property: Dear Uzair,Thank you for your wonderful feedback! We’re delighted to hear that you found our hotel and services to be excellent. Providing the best experience for our guests is always our goal.We look forward to welcoming you back for another fantastic stay in the future!Warm Regards,Mariam IchkitiFront Office Manager

Response from Property: Dear Titan,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found the room nice and quiet. Our team takes great pride in providing friendly service and we’re glad to know it made a positive impact on your experience. We look forward to welcoming you back on your next visit!Best regards,Mariam IchkitiFront Office Manager

Response from Property: Dear RokasG,Thank you so much for your glowing recommendation! We're delighted to hear that you had an amazing experience with us. It's fantastic to know that our fresh, clean, and comfy amenities, combined with our central yet quiet location, exceeded your expectations. We take pride in our attentive and helpful staff, and we're thrilled that their efforts made a lasting impression on you. We appreciate your kind words and can't wait to welcome you back to Tbilisi Philharmonic Hotel by Mercure for another wonderful stay!Best regards,Mariam IchkitiFront Office Manager

Response from Property: Dear guest,Thank you for sharing your experience, and we're pleased to hear that you enjoyed our convenient location, delicious breakfast, and the cleanliness of your room. We sincerely apologize for any inconvenience caused by the confusion with your reservation and the challenges you faced with the service. Your feedback is valuable, and we assure you that we will address this matter internally to ensure a more consistent and courteous service. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,Mariam IchkitiFront Office Manager