Sofitel Sydney Wentworth 61, 101 Phillip St, Sydney, New South Wales, 2000, AustraliaView Hotel Details
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Sofitel Sydney Wentworth Guest Reviews
8.9/10
Very Good
261 review
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Verified reviews
Location9.2
Amenities8.7
Service8.8
Cleanliness9.1
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All reviews(261)
Positive reviews(250)
Reviews with photos/video(77)
Friendly staff(27)
Great location(27)
Awesome stay(24)
Awesome rooms(17)
Clean and tidy(13)
Convenient location(9)
Easy to get around(5)
Negative reviews(11)
Danielle
Superior King Room
Stayed in Nov 2024
Family
18 review
9.0/10
Great
Posted on Jan 8, 2025
Very good location, 10 minutes walking to Opera House. Nice service. Breakfast could improve a bit the organization.
Response from Property: Bonjour Danielle,Thank you for taking the time to share your feedback!We are pleased to hear that you enjoyed our location and the service provided by our team. I also appreciate your thoughts on our breakfast organization and will ensure this feedback is shared with our Food & Beverage team for review and improvement.Thank you once again, and we look forward to welcoming you back soon for another great stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
Winnie & Eric
Classic King Room
Stayed in Nov 2024
Couples
48 review
4.5/10
Posted on Dec 30, 2024
The room is very small and very old. We will not recommend to Stay
6/11
Response from Property: Bonjour,Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Your comments will be taken into consideration as we continue to improve our services and facilities. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Merci!Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury Manager
YOSHIA
Luxury King Room
Stayed in Nov 2024
Couples
20 review
10.0/10
Outstanding
Posted on Mar 14, 2025
Best place to stay in Sydney every popular location is easy to access and room are so nice and clean staff were so nice too
Response from Property: Bonjour Yoshia,Thank you for your kind words! I am delighted to hear that you had a great stay and that our central location, clean and comfortable rooms, and friendly staff made your experience enjoyable.Your feedback is truly appreciated, and we look forward to welcoming you back for another Magnifique stay in Sydney!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth
Guest User
CLASSIC ROOM, 2 Single Beds
Stayed in Feb 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on Mar 31, 2025
They are so friendly and nice place and location
Guest User
Superior King Room
Stayed in Feb 2025
Solo travelers
14 review
6.0/10
Posted on Apr 5, 2025
House keeping is not good
Guest User
Classic King Room
Stayed in Feb 2025
Couples
1 review
8.5/10
Very Good
Posted on Apr 3, 2025
The bed in the room is a bit soft and the sound insulation is not very good, but the equipment and service quality are great! Customer complaints are handled very quickly and different solutions are proposed for people to choose from, which is very thoughtful!
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Guest User
Superior King Room
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Apr 8, 2025
The location is very good, very good, very good.
Travel to Sydney
Except that the room is relatively small, the service is polite and the location is very good. You can walk to the attractions.
Recommended. When booking, the cost is about 1300 per night. For reference.
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Guest User
Superior King Room
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 19, 2025
A very nice small hotel. It is not a small hotel, but a fairly large hotel. It is said to be the earliest international hotel in Sydney. The service staff are very polite, the service is very good and satisfactory. The price is a bit expensive, suitable for business couples and families. We will come again next time.
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Response from Property: Bonjour,Thank you for your kind review! Indeed, Sofitel Sydney Wentworth holds a special place in the city's history as Sydney’s first 5 Star hotel, and we are delighted that you enjoyed both our service and our legacy.We are grateful for your support and look forward to welcoming you again for another wonderful stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth
Anonymous User
Classic King Room
Stayed in Feb 2025
Travel with friends
5 review
7.5/10
Posted on Mar 8, 2025
It's not bad. The attractions you want to visit are all around. It takes about 10 minutes to walk to the Sydney Opera House and about 20 to other places.
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Response from Property: Bonjour,Thank you for sharing your feedback!We are pleased to hear that you found our location convenient for exploring Sydney’s iconic attractions. As you mentioned, our central location allows for easy access to landmarks such as the Sydney Opera House and other must-visit spots.We appreciate your comments and hope to welcome you again for another enjoyable stay in the future!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth
Anonymous User
Junior Suite
Stayed in Jan 2025
Solo travelers
21 review
9.7/10
Amazing
Posted on Feb 22, 2025
Stayed for three consecutive days, satisfied
Good location, very convenient for going to attractions and shopping, opera house, Hyde Park, etc., walk for more than ten minutes.
Upgraded to a large suite, very spacious, welcome wine and snacks were prepared.
Can't get up at breakfast time, ordered a meal to be delivered to the room, tasted good.
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Response from Property: Bonjour,Thank you very much for taking your time to share your feedback with us.We are so glad to hear that you were satisfied with your stay and enjoyed our central location. It’s wonderful to know that you appreciated the upgrade to the spacious suite and the welcome amenities. We’re also pleased that your room service experience was up to standard!We hope to welcome you back soon and provide another great stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
Anonymous User
Classic King Room
Stayed in Jan 2025
Family
8 review
8.0/10
Very Good
Posted on Feb 14, 2025
The mattress and pillows are very comfortable, the sound insulation is good, and it is convenient to go to tourist attractions. The room and bathroom are small. The bed and pillows were very comfortable.
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Response from Property: Bonjour,Thank you for taking the time to provide your feedback.We are delighted to hear that you found the mattress and pillows very comfortable and that you appreciated the sound insulation and convenient location.We do understand that our rooms and bathrooms may feel compact. As our hotel is a heritage-listed property, we are limited in ways we can upgrade our facilities therefore we do our best to accurately represent our rooms and room sizes in all booking platforms.We hope to welcome you back and provide you with another restful stay.Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
Guest User
Junior Suite
Stayed in Jan 2025
Family
16 review
8.5/10
Very Good
Posted on Feb 6, 2025
How can I describe this hotel? It's not particularly good, but it's not bad either. The location is very good, it's only a 10-minute walk to the opera house. There are many office buildings around, and there are not many people at night, so it's quite quiet. The service is not very good. You can check in by yourself, but you still need to find a service staff if you need multiple room cards. There is only one bathroom in the exquisite suite. Someone on Ctrip made a random comment saying that there are two, but it's possible that there is only one bathroom in my room. The telephone line in the room is under maintenance and it doesn't work at all. During my stay, I wanted to ask for more beds and quilts. After going down to the lobby on the first floor to find the service staff and talking to them, they didn't deliver them to the room for a long time. I went downstairs again to ask, but they said there were no quilts. If there were no quilts, shouldn't they come up and tell me! It's strange that such a big hotel doesn't have an extra quilt. Other services are not bad. The doorman takes the initiative to pick up and put down the luggage and close the car door.
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Response from Property: Bonjour,Thank you for taking your time to share your feedback regarding your recent stay with us.I am sorry to learn that you experienced issues with the service during your stay. I will be sure to share your comments regarding your experience when requesting for extra bedding and the delay you experienced with its delivery with our Front Office Manager to ensure such lapses do not occur in the future.Additionally, I am very sorry for the inconvenience caused by the maintenance issue with the telephone line. Please rest assured that I have forwarded this to our Chief Engineer so that they can make sure the phone line issue has been addressed.Nonetheless, I am glad to hear that you enjoyed our central location and the peaceful environment surrounding the hotel.We also appreciate your mention of our Concierge team and we’re pleased to know that the service they provided was appreciated.We truly appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience in the future.Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
luwind
Superior King Room
Stayed in Dec 2024
Family
15 review
8.0/10
Very Good
Posted on Feb 25, 2025
This Sofitel is closer to the Opera House, but it takes about 15 minutes to walk to the Opera House. There is a Royal Botanic Garden nearby. It is recommended to stay at this hotel on the day of the Opera House.
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Response from Property: Bonjour Luwind,Thank you for taking the time to share your feedback with us.We’re delighted to hear that you appreciated our location and proximity to the Opera House and the Royal Botanic Garden. It’s always great to know our guests can enjoy the city’s attractions so conveniently.We hope to welcome you back soon for another enjoyable stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth
leungkkkk
Superior King Room
Stayed in Dec 2024
Family
27 review
8.0/10
Very Good
Posted on Feb 5, 2025
The location is excellent. If you don't want to go up and down the slope, the Central Interchange subway station is right in front of the hotel.
Although the building is old, it is the first international five-star hotel in Australia, but after renovation, it is still in line with the modern, simple and comfortable style.
There are many self-service machines for check-in and check-out at the front desk, which is very convenient.
Except for the pillow, it feels very old and smells when you lie down. Everything else is pretty standard, and there are two Virgin gyms in cooperation.
If the price is right, I will consider it next time
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6/7
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your valuable comments. We are pleased to hear that you appreciate the hotel's location, modern and comfortable style, and the convenience of self-service check-in and check-out. Regarding your feedback, in the comprehensive renovation in 2024, the furniture and supplies in all guest rooms have been newly replaced. If you feel uncomfortable with any facilities during your stay, please feel free to contact our staff and we will help you as soon as possible to ensure your stay is more comfortable. We look forward to seeing you again and hope to bring you a more perfect stay experience next time! Sofitel Sydney Wentworth
Anonymous User
Superior King Room
Stayed in Dec 2024
Family
10 review
10.0/10
Outstanding
Posted on Jan 22, 2025
Very, very good hotel, within walking distance of Circular Quay, you can go to Sydney Opera House after dropping off your luggage, very close. The hotel environment is very good, the facilities are very new, especially the mattress, which is really comfortable~ What impressed me most was the hotel service, the service staff are very friendly, the cleaning staff is also very friendly, and they are also very enthusiastic when you need help. The hotel has a self-service area for chick in and chick out, which is very convenient. I will stay here again when I come back~
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Response from Property: Bonjour,Thank you so much for your wonderful review!We are thrilled to hear that you enjoyed the proximity of our hotel to the Sydney Opera House and other local attractions. It’s great to know that you found our facilities, including the comfortable mattress, to your liking. Moreover, we are especially happy to read that the service provided by our team, both front desk and housekeeping, stood out to you.We truly appreciate your kind words and would be delighted to welcome you back for another stay in the future.Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth