Hotel near Perth Central Business District,East Perth
Featured facilities: Bar, Gym
Very Good
44 reviews
8.4/10
1 night
From €106
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9.1/10
Great
BBelvyWe stayed at DoubleTree by Hilton Perth Waterfront for 2 nights. Our arrival was quite late, but the night shift staff who assisted with our check-in was friendly, helpful, and efficient. The entire check-in process went smoothly, creating a great first impression.
Unfortunately, our experience took a disappointing turn on the day of check-out. Due to a severe storm in Perth, the hotel’s front entrance was flooded, creating uncertainty for guests leaving the property. As Hilton Honors members, we approached the reception desk to inquire whether the hotel had any protocol in place for such situations and whether we would still be able to load our luggage after checking out at noon.
To our surprise, the morning reception staff simply replied, “Don’t know.” There was no attempt to seek assistance, provide further information, or offer reassurance during what was clearly an unusual situation.
While we understand that extreme weather events are beyond the hotel’s control, the response from the front desk was disappointing and fell well below the level of service we would expect from a Hilton property, especially towards loyal Honors members. A little professionalism, empathy, and willingness to assist would have made a significant difference.
The hotel itself is well-located and comfortable, but the lack of customer service during a challenging situation left a lasting negative impression.
YYK963Convenient for walking into Fremantle city centre. Clean enough, though there were a few minor niggles. The washing machine facilities are a great help for longer stays.
AAlex YZYVery convenient location. It is near Perth city and there is also free shuttle bus from/to burswood station.
The only problem is they do not provide free water neither a dispenser. Yet everything in the minibar is chargeable and it is so full that you can barely put any drinks inside.
TTisna IskPerfect location for us. Close to cafes/eateries, St. Mary Cathedral, quiet at night...
Staff is very friendly and helpful. Would be much better if the lighting in the corridor is brighter, also in the room. We found it a bit too dark.
We did not have any meals at the hotel.
What I find disappointing about Marriott Bonvoy's hotels : internet. the message that it is insecure and the complicated process to get access have been quite annoying.
I tried to book via Marriott Bonvoy's apps, but rate is significantly higher than OTA.
Love Westin's architecture and surrounding (spacious walkway). Could be better with heated pool.
Hotel near Perth Central Business District, Perth 100% of visitors choose this area
Price per night from:€178
8.7/10
Very Good
MMarco VinciulloThe television in the room did not work it would turn on but had no reception,we had multiple technicicians enter our room late at night it wasn't until after midnight a technician realized it was the wrong remote control after leaving and returning again and it was finally resolved only to realise the Tv does not have access to netflix or streaming tv. This was a disappointment to our anniversary treat stay at crown, was expecting a more relaxing stay without the hours of disruption of multiple technicicians working in our room at midnight to turn on the television. When the desk staff enquired how was our stay, they seemed oblivious but not overly concerned or genuinely apologetic about the interruption to our stay.
It was a shame as the hotel and Crown complex is an impressive location that I have I had the prestigious honour to contribute to the construction and maintenance of the stone and tile installation, dating back to the original buswood build and ongoing upgrades to presidential suites over the years and even the more recently upgraded Crowns construction including their presidential and other exclusive areas. So this was a rare opportunity to experience first hand the exclusive facilities I contributed to. The finished product was a treat to see up close for where our stay allowed us limited access to, I would love to be able to afford to access some of the exclusive areas I had responsibility for parts of prestigious projects there that I hoped to one day witness even if it was on special events like my anniversary, but I don't think even on rare occasion that the local experience is worth the expense might look to Bali resorts still for value and quality of an all inclusive hotel experience stay.
GGuest UserReally enjoyed the hotel, we booked here as we had stayed at the vibe hotel in Adelaide .
All very good except , breakfast in Perth advertises fruit juice it’s not it’s a surgery drink, yuk !!
We were. Checked by a lovely lady, all good until I turned the lights on in the bathroom, lights were flashing, like strobe lights. Maintenance man came and said need an electrician which could be a few days., the lady who checked us in said we could change rooms , we decided to do so but went out for a walk first. On our return she was off duty and a male who was on was very rude he kept Insisting we didn’t need to change rooms the flashing light could be switched off as on a separate switch. I suggested the flashing lights could cause an epileptic fit. He kept insisting all the rooms had the same fault and he would take us to the room to show us how to get round the problem. I insisted on changing rooms because I could turn the wrong g light on in the dark. He then found a room but said he would go and check the room to see if that had flashing lights. We changed rooms but it was unpleasant and uncalled for , not good customer service!!! And spoiled our stay , after that if he was on reception we avoided him.all other staff were fabulous.
AAnonymous UserVery friendly staff. Clean and spacious bedroom, cool that you can stream from phone to TV. There's a bus stop right across the street that takes you directly into the city (very convenient). Breakfast should be included.
LLan_aI really liked the apartment; it has everything for a comfortable stay. The kitchen is well-equipped, with a dishwasher and oven. The washer and dryer are also a plus. It's very cozy and bright. However, the TVs are really old, only the TV, and the key card is constantly stuck. This is annoying in the elevator because you have to constantly insert it; it would be easier to just tap it. Sometimes the staff ignored my requests and didn't bring me what I wanted. The nearest store is at least a 15-minute walk away. It's a bit confusing at first, but after a few days you get used to it. Overall, I'm happy with my stay.
Hotel near Perth Central Business District, Perth 100% of visitors choose this area
Price per night from:€104
8.4/10
Very Good
XXian 81We always have a lovely comfortable stay here. Close to airport and Belmont shopping. The shuttle bus to airport is so handy and baggage storage is never a problem here. Thanks for another great stay Great Eastern!!!!
GGuest UserLovely room . Comfy beds . Disappointed Waa ready for a swim to go to the pool travel 300 km . Sign at the pool .maintenance. I paid $220 for a night
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