To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1217)
Positive reviews(1194)
Reviews with photos/video(513)
Secluded lake view(236)
Friendly front desk staff(124)
Large rooms(120)
Perfect for kids(69)
Great swimming pool(53)
Tasty dinner(33)
Has play area for children(21)
Has French windows(16)
Negative reviews(23)
LEE
180° Full Lake View Twin Room
Stayed in Nov 2023
Family
6 review
4.7/5
Amazing
Posted on Mar 23, 2024
Very good and clean. Our room was clean and big enough. Very good landscape. We will come again.
Response from Property: Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. There are many new stage plays coming Suzhou Bay Theater recently, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.Hotel management
Sastromidjojo
City-View Twin Room
Stayed in Apr 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on May 25, 2024
Excellent service beautiful scenery
Response from Property: Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. There are many new stage plays coming Suzhou Bay Theater recently, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.Hotel management
Casey
City-View Double Bed Room
Stayed in Feb 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Jun 15, 2023
Good environment. Nice Tai Hu Lake View. Swimming pool nice. Gym also nice
Response from Property: Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. There are many new stage plays coming Suzhou Bay Theater recently, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.Hotel management
ANGEL OFFICIALE
City-View Double Bed Room
Stayed in Nov 2022
Travel with friends
25 review
5.0/5
Outstanding
Posted on Jan 4, 2023
Absolutely loved my stay! The hotel was super clean and it smelled soooo good. The hotel staff was very friendly, attentive and responsive! Shout outs to Charlie who was super helpful and nice, we also got a free upgrade on our room at the front desk and late checkout! Super nice! The area is very scenic and the lake view and sunset views are amazing! The buffet was also good but need more western options , the chinese food was great ! Would definitely stay here again!
6/9
Response from Property: Dear guests, thank you for choosing to stay at Le Meridien Suzhou Suzhou Bay and share your stay experience with us The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management
Govindan
City-View Twin Room
Stayed in Sep 2023
Business travelers
16 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Clean.best service.helpful staffs.will come back again
Response from Property: Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. There are many new stage plays coming Suzhou Bay Theater recently, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.Hotel management
JANG
City-View Twin Room
Stayed in Sep 2023
Family
36 review
3.0/5
Posted on Oct 5, 2023
Spectacular view of Taihu lake with quality facilities.
Response from Property: Dear guests,Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.we are glad to know that you are satisfied with the hotel and hope to see you again in the future. Thank you for your recognition of the hotel, the hotel is near Taihu Lake, where you can enjoy the scenery of Taihu New City, a thousand hectares of lake, leisurely walk by the East Taihu Lake, you can enjoy the elegant art and natural scenery. There are many new stage plays coming Suzhou Bay Theater recently, Suzhou Bay Museum allows you to learn the development of Wujiang from the Neolithic Age to modern times, Suzhou Bay Digital Art Museum brings you to experience the integration of cutting-edge technology with culture and art. We sincerely invite you to share this experience with your relatives and friends. Looking forward to meeting you again.Hotel management
Guest User
180° Full Lake View Double Bed Room
Stayed in Jul 2022
Couples
10 review
4.7/5
Amazing
Posted on Aug 9, 2022
Beautiful hotel with a stunning view. It was so calm and peaceful. We took bicycles and enjoyed the sunset. The hotel has an affordable dinner when you can enjoy the beautiful view to the lake. The breakfast is delicious as well. The hotel has to improve the little pool inside lady’s room. It was half empty and temperature of the sauna was low..The swimming pool is great for kids. I enjoyed it from 22:00 to 22:30. The staff is friendly and caring. Thank you!
Response from Property: Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.We do apologize for the inconvenience caused during your stay.We have passed on your stay experience to related departments and have shared and discussed it at the hotel management meeting. We will take action to for this issue. We would like to invite you come back share your suggestions with us. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management
RJS174
Club Room - 180° Full Lake View (Twin Beds)
Stayed in Jun 2022
Family
10 review
4.7/5
Amazing
Posted on Jul 14, 2022
The lake views are stunning and the hotel swimming pool is better than most - the fact that the whole 25m depth is child friendly is a big plus for a family visit. The staff on the club floor where we stayed were kind and considerate and made our son feel welcome and I'd definitely recommend the club option if you're a family. The location is peaceful and there are lots of child-friendly open spaces nearby.
On the other hand, the breakfast in the All Day Dining was disappointing as they seemed to run out of food by about 8:15. The days we were there earlier it was a good selection. If you are going as a family and are not a Chinese speaker, I'd recommend doing your homework in advance. There is lots to do nearby, but the hotel doesn't have that information available for guests.
Response from Property: Dear guests, thank you for choosing to stay at Le Meridien Suzhou Suzhou Bay and share your stay experience with us. Hotel is located south of Suzhou Taihu NewTtown, which is close to Taihu New Town music fountain and richly endowed by nature within Lake Taihu ecological environment. We are looking forward to serving you again. Hotel Management
Guest User
City-View Twin Room
Stayed in May 2022
Family
5 review
5.0/5
Outstanding
Posted on Jun 27, 2022
This hotel always gives us a lovely experience every time we have stayed here.
Response from Property: Dear guests, Thank you for choosing Le Meridien Suzhou Suzhou Bay and sharing your stay experience.We do apologize for the inconvenience caused during your stay.We have passed on your stay experience to related departments and have shared and discussed it at the hotel management meeting. We will take action to for this issue. We would like to invite you come back share your suggestions with us. The hotel is located by Taihu Lake, where you can enjoy the scenery of Taihu New Town and thousands of acres of lake. Stroll along the east Taihu Lake, you can enjoy the influence of elegant art and natural scenery. There are many new stage plays in Suzhou Bay Grand Theatre recently. In winter, you can also go to wangyan Hot Spring nearby to enjoy the four bowls of tea with Wujiang characteristics. We are look forward to meeting you again! Hotel Management
Wangzhuhaiting
City-View Twin Room
Stayed in Feb 2025
Family
20 review
4.1/5
Very Good
Posted on Mar 24, 2025
It was ok, but the lake view room was really hot. I couldn't sleep at all. I changed rooms in the middle of the night and the one with city view was better... There was really something wrong with the air conditioner. I don't want to say more. It was 29 degrees. I was suffocating in the room and had difficulty breathing!
Original TextTranslated by Google
6/7
Response from Property: 感謝您選擇入住蘇州蘇州灣艾美酒店並與我們分享您的入住體驗。在您入住期間給您帶來了不便,為此我們深感抱歉。關於您提到的空調相關問題我們已經着手改善更新,我們在此非常希望您能再次入住我們酒店和我們分享您的建議。酒店依太湖而建,在這裏您可以賞盡太湖新城風光、千頃湖景,閑庭漫步東太湖畔,即可享受高雅藝術和自然風光的薰陶;蘇州灣大劇院最近有很多新的舞台劇即將上新,蘇州灣博物館讓您全方位瞭解吳江從新石器時代到近代的發展歷程,蘇州灣數字藝術館帶您體驗領先科技與文化藝術的融合。我們期待與您再次相遇!
Qingsexiaofanchuan
Partial Lake View King Room
Stayed in Feb 2025
Business travelers
21 review
5.0/5
Outstanding
Posted on Mar 18, 2025
It was my first time staying at Le Méridien Suzhou Bay. I specially booked a room with a 270-degree lake view. Although it rained on the day of check-in and visibility was average, the night view was unique. The restaurant on the basement floor of the hotel is also very good, suitable for business banquets, highly recommended!
Original TextTranslated by Google
6/7
Response from Property: 感謝您的打卡分享!“品味美好生活”是艾美品牌宣言,品味雨中太湖,探索江南煙雨中的艾美。我們也期望將這種精神傳遞給我們的每一位客户!感謝您對酒店的認可,酒店依太湖而建,在這裏您可以賞盡太湖新城風光、千頃湖景,閑庭漫步東太湖畔。我們誠摯邀請您可以分享此次的體驗給到身邊的親朋好友,期待與您再次相遇!
Guest User
City-View Twin Room
Stayed in Feb 2025
Family
18 review
4.7/5
Amazing
Posted on Mar 2, 2025
The hotel has beautiful scenery, the sunset is amazing, the room is also very big, there is a children's playground on the first floor, and you can go out to the lake. You can also take an electric car to tour around the lake. The only drawback is that the breakfast is too messy. There are so many people that the tables cannot be cleaned in time, and the service cannot keep up. It was difficult to find a waiter to clean the table, but the garbage on the table was thrown directly to the ground. I was speechless. I suggest that the hotel improve the breakfast service. If there are no seats inside, call the number at the door and let the guests sit down after the tables are cleaned. Otherwise, this breakfast is like a war, a mess.
Original TextTranslated by Google
Response from Property: The hotel is located in the East Taihu Lake Tourist Resort, with a panoramic view of the Taihu Lake. Thank you for discovering our treasure. We hope you will come back to check in with our facilities and services! The hotel is built on the shore of Taihu Lake, where you can enjoy the scenery of Taihu New City and the thousands of hectares of lake views. You can stroll along the East Taihu Lake and enjoy the influence of elegant art and natural scenery. Suzhou Bay Grand Theater has many new stage plays coming up soon. Suzhou Bay Museum allows you to fully understand the development of Wujiang from the Neolithic Age to modern times. Suzhou Bay Digital Art Museum takes you to experience the integration of leading technology and cultural art. We sincerely invite you to share this experience with your relatives and friends, and look forward to meeting you again!
Guest User
City-View Double Bed Room
Stayed in Jan 2025
Business travelers
7 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Every time I come on a business trip, the one thing I look forward to is Le Meridien 🤣🤣🤣. The spacious rooms, beautiful scenery, and comfortable environment can clear away all fatigue. The front desk staff, Xiao Li, is friendly and actively helps to solve any problems and issues. It is a hotel that makes people linger.
Original TextTranslated by Google
Response from Property: 酒店位於東太湖旅遊度假區內,太湖風光盡收眼底,我們的同事可愛又專業,謝謝您的認可,歡迎您再來體驗打卡!酒店依太湖而建,在這裏您可以賞盡太湖新城風光、千頃湖景,閑庭漫步東太湖畔,即可享受高雅藝術和自然風光的薰陶;蘇州灣大劇院最近有很多新的舞台劇即將上新,蘇州灣博物館讓您全方位瞭解吳江從新石器時代到近代的發展歷程,蘇州灣數字藝術館帶您體驗領先科技與文化藝術的融合。我們期待與您再次相遇!
bighands
City-View Twin Room
Stayed in Jan 2025
Travel with friends
6 review
4.6/5
Great
Posted on Feb 15, 2025
Finally, you don't have to crowd to watch fireworks this Spring Festival! The Le Meridien Suzhou Bay Hotel where I stayed directly upgraded to a lake view room. The 53㎡ large space has floor-to-ceiling windows facing Taihu Lake. It is sparkling during the day and turns into a "firework room" at night! The hotel has specially set up an exclusive fireworks area by the lake, which is safe and romantic. You can watch the fireworks in the sky from the room without having to go out and crowd! Children who bring their own fireworks will have a great time!
The upgraded lake view corner room has an unbeatable view! Panoramic floor-to-ceiling windows, you can lie on the leather sofa in the afternoon to watch the sunset, and fireworks bloom outside the window while taking a bath at night... This is the right way to open a vacation!
Although there are not many types of breakfast, the freshly made **self-service rice balls** are surprisingly delicious! Add meat floss, pickled mustard, and fried dough sticks by yourself, and the carb head is ecstatic~ Other recommended tofu brain (sweet and salty parties can be satisfied) and freshly cooked noodles stalls, the Su-style toppings are very authentic
**Constant temperature swimming pool**: 28°C water temperature + full warm air channel, you don’t have to worry about the cold when swimming in winter! **Parent-child paradise**: Lego wall, climbing frame, a great place for kids to relax and unwind~ **Walk around Taihu Lake**: The back door of the hotel leads directly to the lake, so it’s super chill for morning jogging or camping!
▫️The WiFi signal in the room is not stable
▫️You need to queue up during the breakfast peak, so it is recommended to eat before 9 o’clock
▫️There are few businesses around, so it is suitable for those who just want to spend a holiday and lie down
Original TextTranslated by Google
6/10
Response from Property: Happy New Year! Thank you for your check-in and sharing! "Taste the good life" is the brand declaration of Le Méridien, and we also hope to pass this spirit to every one of our customers! Thank you for your recognition of the hotel. The hotel is built on the shore of Taihu Lake. Here you can enjoy the scenery of Taihu New City and the thousands of hectares of lake views. You can stroll along the East Taihu Lake and enjoy the influence of elegant art and natural scenery. Suzhou Bay Grand Theater has many new stage plays coming up soon. Suzhou Bay Museum allows you to fully understand the development process of Wujiang from the Neolithic Age to modern times. Suzhou Bay Digital Art Museum takes you to experience the integration of leading technology and cultural art. We sincerely invite you to share this experience with your relatives and friends around you, and look forward to meeting you again!
Xiaxuenuanye
City-View Double Bed Room
Stayed in Jan 2025
Business travelers
50 review
5.0/5
Outstanding
Posted on Mar 12, 2025
I came here on a business trip. The main reason was the location of the hotel, which faced East Taihu Lake. Thanks for upgrading to a lake view room. When I woke up in the morning, I could see the beautiful scenery. The gym was well-equipped, and the afternoon tea in the lobby bar was very comfortable and photogenic.
Original TextTranslated by Google
Response from Property: “品味美好生活”是艾美品牌宣言,酒店位於蘇州灣黃金湖岸東太湖旅遊度假區內,在這裏您可以賞盡太湖新城風光、千頃湖景,閑庭漫步東太湖畔,享受高雅藝術和自然風光的薰陶;蘇州灣大劇院最近有很多新的舞台劇即將上新,蘇州灣博物館讓您全方位瞭解吳江從新石器時代到近代的發展歷程,蘇州灣數字藝術館帶您體驗領先科技與文化藝術的融合。期待在北緯31°黃金湖畔與您再次相遇!