Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.6
Cleanliness9.5
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All reviews(1460)
Positive reviews(1443)
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Friendly front desk staff(159)
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Classy environment(118)
Would stay again(40)
Perfect for kids(31)
Garden view(19)
Many dining options(18)
Negative reviews(16)
Nicole8009
Delightful Standard Double Bed Room
Stayed in Nov 2024
Family
30 review
10/10
Outstanding
Posted on Dec 28, 2024
This is the best hotel, convenient and clean. The laundry services offered help us a lot. Location is so strategic and the hotel attendant with he WeChat xx女孩, help us a lot includes follow up on the tickets etc. great place and really valued for money. Thumbs up!
Response from Property: 親愛的賓客:您好!感謝您的用心稱讚,您的表揚已經傳達到每一位夥伴,漫心一直在打造屬地化服務,為的是讓每一位賓客在這裏都有家一般的感受體驗,您的鼓勵是我們前進的動力,但絕不止步於此,期待與您在下一城漫心相遇!
ilovecoffeebreaks
Delightful Standard Double Bed Room
Stayed in Oct 2024
Solo traveler
2 review
9.5/10
Amazing
Posted on Dec 6, 2024
The hotel is clean and comfortable. The walk to the hotel is not too far from other amenities and local attractions. The staff are friendly and helpful. However there is a small issue I have with the room I stayed cos it does not have a full length mirror, and the mirror looks a little distorted. Otherwise all is good and well.
Response from Property: Dear guests: Hello! Thank you for your recognition of the work of Gusu Pingjiang Courtyard Manxinfu! However, we know that there is still a certain gap between our goal and the full five-point standard in your mind. Thank you for your valuable suggestions. We will definitely make serious corrections and look forward to your next visit!
Guest User
Delightful Standard Double Bed Room
Stayed in Nov 2024
Couple
2 review
9.5/10
Amazing
Posted on Jan 2, 2025
You will be in the middle of the action!
Staff very friendly and room is very comfy.
Response from Property: 尊敬的賓客:您好!感謝您對姑蘇平江大院漫心府各方面的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,我們會繼續努力的!期待您的再次光臨!
szqling
Suite
Stayed in Dec 2023
Couple
11 review
6.0/10
Posted on Jan 7, 2024
Hotel is beautiful & fairly new. However, cleanliness can be improved because when I first checked in, there were hair strands around the sink.. Booked the suite but nothing fancy, just more spacious. Location wasn’t the best but understandable as located in 平江路 historical area. Nearest pick up/drop off location was at the tourist centre down the street along the main road. The streets weren’t smooth, lugging our luggages was a nightmare. Concierge offered to bring a trolley over for our luggages but the trolley was so small and could barely hold all our staff. The trolley could probably only fit a cabin sized luggage hahaha. Had to lug our luggages ourselves for a good 200+ metres. But convenient location, will book again if I don’t have a huge luggage with me.
6/7
Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will continue to be improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. welcome next time! Hotel General Manager: Zhou Huanan
Guest User
Delightful Standard Double Bed Room
Stayed in Mar 2024
Family
3 review
10/10
Outstanding
Posted on Apr 21, 2024
Well located in populated area. Small issue: Had to drag our luggage across a road as the car could not enter the accommodation area. However, staff was helpful during checkout, helped us to drag the luggage to the main road.
Response from Property: Dear guests: Hello! Thank you for your review! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Manxin Mansion in Pingjiang Courtyard in Suzhou will be in your memories. The sweetest and most unique one! It is a long road, and it is the greatest luck to be with you. I hope that I can always accompany you in the future journey. My friends will also work hard to do better. We look forward to meeting you in the next city of Manxin!
Guest User
Delightful Standard Double Bed Room
Stayed in Apr 2025
Couple
6 review
10/10
Outstanding
Posted on May 18, 2025
all perfect
Response from Property: 【近拙政園,獅子林,博物館】感謝您的用心稱讚,您的表揚已經傳達到每一位夥伴,漫心一直在打造屬地化服務,為的是讓每一位賓客在這裏都有家一般的感受體驗,您的鼓勵是我們前進的動力,但絕不止步於此,期待與您在下一城漫心相遇!
Guest User
Superior Room (Double bed)
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 1, 2025
very good
Response from Property: 【出門即是小橋流水人家】酒店位於平江路歷史文化街內,鬧中取靜復古裝修風格。離蘇州博物館800米,獅子林300米,拙政園600米,出行這些景點十分便利。感謝您對酒店工作人員的用心稱讚,您的表揚已經傳達到每一位夥伴,漫心一直在打造屬地化服務,為的是讓每一位賓客在這裏都有家一般的感受體驗,您的鼓勵是我們前進的動力,但絕不止步於此,期待與您在下一城漫心相遇!
sh41low
Superior Room (Double bed)
Stayed in Jun 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jul 8, 2025
The weather was great and the mood was good when I went out to play. The hotel environment was very good, the staff was considerate, responsible and enthusiastic, and most importantly, it was very close to the attractions I wanted to visit, so it was very convenient! Very satisfied!
Original TextTranslated by Google
Response from Property: [Across the river, the internet celebrity checks in at Pipa Language] Thank you for choosing to stay at Gusu Pingjiang Courtyard Manxinfu Hotel and sharing your stay experience. I am glad that every service link of the hotel has been recognized by you. The hotel is 800 meters away from Suzhou Museum, 300 meters away from Lion Grove, and 600 meters away from Humble Administrator's Garden. It is very convenient to travel to these attractions! Your satisfaction is what we service providers have always pursued, and it will also become the driving force for our partners to keep making progress. We look forward to meeting you in the next city!
Guest User
Superior Room (Double bed)
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 16, 2025
I looked at many hotels before and finally decided on this one. The experience was absolutely amazing. The hotel is located in the Pingjiang Road historical district, which is convenient for going everywhere, such as the Humble Administrator's Garden, the Lion Grove, and the Suzhou Museum. You can immerse yourself in the beautiful scenery of the Jiangnan water town. The hotel's service staff are very good and the sanitation is very clean. There is a rooftop on the 4th floor, where you can see the iconic landmark of Suzhou, the Oriental Gate, from a distance. It is really beautiful to overlook the blue brick and white walls from a close distance. Our luggage was delivered to us on the day we checked out. Because it was raining, they were very considerate and gave us an umbrella. It was really heartwarming. Thumbs up and thumbs up for the service staff
Original TextTranslated by Google
Response from Property: [One Pingjiang Road, half of Suzhou City] Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to meeting you in the next city!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Mar 2025
Traveling with friends
4 review
9.5/10
Amazing
Posted on Apr 29, 2025
The room is cozy and clean. The location is excellent. Pingjiang Road is right outside. The most recommended thing is that the waiter is very considerate and great. He has a bright smile and feels at home. It feels great.
Original TextTranslated by Google
6/7
Response from Property: [One Pingjiang Road, half of Suzhou City] Thank you for your recognition of Manxin Mansion, Pingjiang Courtyard, Suzhou! However, we know that there is still a certain gap from the full five-point standard in your mind. We will continue to work hard! Looking forward to your visit again!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Mar 2025
Booked for others
4 review
10/10
Outstanding
Posted on Apr 12, 2025
The hotel is in a great location, convenient for travel, and the service staff is very considerate. As soon as I entered the lobby to check in, the waiter brought me sour plum soup. When I checked out, it was inconvenient to walk on the stone road with my suitcase, so the waiter used the hotel car to help me get to the taxi place, which I was very grateful for.
Original TextTranslated by Google
Response from Property: [As soon as you go out, you will see small bridges, flowing water and people's homes] Thank you for your sincere praise. Your praise has been conveyed to every partner. Manxin has been creating localized services so that every guest can have a home-like experience here. Your encouragement is our driving force, but we will never stop there. We look forward to meeting you in the next city of Manxin!
Guest User
Xinxiang Deluxe Twin Room
Stayed in Mar 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Apr 9, 2025
The hotel is located in the central scenic area, with convenient transportation and the scenery outside makes people linger. The room has good hardware and software environment, clean and tidy, and the service is thoughtful, meticulous and timely. We are very satisfied.
Original TextTranslated by Google
Response from Property: [As soon as you step out of the door, you will see the check-in spot of Internet celebrity Pingtan] Thank you for staying in the hotel and sharing. We are glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to meeting you in the next city!
Anonymous User
Delightful Standard Double Bed Room
Stayed in Mar 2025
Family
18 review
7.2/10
Posted on Apr 8, 2025
The hotel is in a large courtyard with many people inside, so it is not quiet at all. Tourists who want to relax during the trip should not come here. There is a Songhelou in the courtyard, which is very convenient to eat there, but it is very expensive. I ordered a few dishes at random, which cost more than 700. I suggest you go to Taohuayuanji opposite, which is good and cheap, especially affordable and delicious. There is a rice cake shop on Pingjiang Road that is delicious. The staff are all wearing chef uniforms. You can try it. The attitude of the hotel staff is OK, but they will not give you a late check-out. The cleaning is very slow, and you can't check in at 14:00.
Original TextTranslated by Google
6/8
Response from Property: Thank you for staying at Manxin Mansion, Pingjiang Courtyard, Gusu. The hotel is located on Pingjiang Road, a thousand-year-old street. You can feel the full scenery of Jiangnan as soon as you step out of the door. Of course, during holidays, the number of tourists increases, and the experience will be discounted. It is also recommended that you travel during off-peak hours. There are many delicious and inexpensive restaurants around the hotel. The Songhelou you mentioned is a representative of Suzhou's time-honored Suzhou cuisine. The average price per person is about 150-200 yuan. The price of 700+ for five people in your group is also within the normal range. The hotel check-in time is after 14:00 in the afternoon. You booked two room types and wanted to arrange the two rooms on the same floor for the convenience of taking care of the elderly and children. As a result, the room check-in was a little late. We are very sorry for affecting your check-in experience, but all the rooms were given to you at 2:14 & 2:30 respectively. Your check-out time is 12:00. We were unable to meet your late check-out of both rooms on the same day, but we extended the check-out of one of the rooms to 14:00. This is also to ensure that subsequent guests can check in on time. We can also understand that every guest who arrives at the hotel wants to go to the room and rest immediately. Due to ticket issues and other reasons, they also hope that the hotel can meet the needs of free late check-out. We will also try our best to coordinate and meet the needs of guests. We hope that the hotel will also be a happy part of the journey. Please understand if there are any shortcomings. We will also continue to improve and enhance customer satisfaction.
Guest User
Superior Room (Double bed)
Stayed in Feb 2025
Solo traveler
16 review
10/10
Outstanding
Posted on Mar 30, 2025
The location is first-rate. It's a quick walk to the Humble Administrator's Garden, Suzhou Museum and Lion Grove. You can make an appointment to enter the garden early in the morning when there are few people. I tried the night tour of the Humble Administrator's Garden and it was amazing. The subway station is also very close, and I experienced the life of the people living on the small bridges and flowing water on Pingjiang Road. The room is of a suitable size, and the staff is very friendly and refreshing. The front desk WeChat communication is fast and efficient. I like it very much.
Original TextTranslated by Google
Response from Property: [Near Humble Administrator's Garden, Lion Grove, Museum] Thank you for your review! Every city has a reason to be missed, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope that Gusu Pingjiang Courtyard Manxinfu will be the warmest and most unique one in your memory! It’s a long journey, and being able to accompany you is already the greatest luck. I hope I can always accompany you on the future journey. My friends will also work hard to do better and look forward to meeting you in the next city!
Wanshibujijiao
Xinxiang Deluxe Twin Room
Stayed in Feb 2025
Traveling with friends
9 review
8.5/10
Very Good
Posted on Apr 5, 2025
The front desk service was first-rate, enthusiastic, thoughtful and professional. When we left, we were given water and a small gift. The room service was poor. They didn't replace the floor towels after we took them. When we used them, we found that they were not available. When they were delivered, they looked unwilling and suspicious, which was unpleasant. The full score for service is for the front desk, and the room service is worth one point. The view from the hotel's terrace is suitable for taking photos.
Original TextTranslated by Google
Response from Property: [Just outside the door, you will see small bridges, flowing water and people's homes] Thank you for your thoughtful praise. Your praise has been conveyed to every partner. Regarding the room service issue, we are sorry for the inconvenience caused to you. The hotel will organize relevant departments to conduct training on room service issues. Thank you for your feedback. We hope to provide you with a satisfactory stay experience during your next stay and look forward to seeing you again!