Guest User
August 15, 2024
This good review is for the hotel, not Ctrip. If you need to book, it is best to book on the official website. There is a Chinese beauty at the hotel front desk. She is very nice and enthusiastic. She helped us book surfing and whale watching tickets. We booked 4 people for surfing, but only one person went. The beauty also successfully helped me cancel. We went to the wrong place for whale watching, and the beauty helped us change the time. It was so convenient. We didn't have to pay in advance, and the hotel room was on account. Similarly, I booked tickets for the Gold Coast Amusement Park on Ctrip, but because the itinerary time was not enough, they refused to help me cancel it. Ctrip said that it was useless even if I sued 12315. They wanted to persuade me not to refund and compensate me 500, but I disagreed. Later, I went to Ctrip again, but they didn't compensate me. They said it was my fault for not agreeing the first time. The leader of Ctrip's complaint department is very **, and he said that he is the leader and he has the final say. Moreover, that Warner movie amusement park is really not worth going to. It is not one-fifth the size of the ones in China. It is better to snorkel in the simulation pool in the hotel. It is best for everyone to find a hotel to book tickets. The price is fair and even more favorable. They also help to deal with various refunds and change times. This Ctrip can't do it. In a word, it is non-refundable.
Original TextTranslation provided by Google