Holiday Inn Sunderland - City Centre Reviews

Response from Property: Dear Carmel,Thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that our Inn exceeded your expectations in all aspects, from our surroundings and amenities to our cleanliness and service.We're especially glad to hear that our Holiday in offers everything you need, and that you enjoyed your stay with your friends. We strive to provide a comfortable and welcoming atmosphere for all of our guests, and it's wonderful to hear that we achieved that for you.Thank you again for your kind words and for choosing to stay with us. We hope to welcome you back again in the future.Best regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear Guest,Thank you for taking the time to share your review of your recent stay with us. We're thrilled to hear that you appreciated our location, describing it as good and convenient. We're proud of our proximity to the train station, metro, and city centre shops and restaurants, and we're glad you found it easy to get around.We're also pleased to hear that you found your room to be clean and comfortable, despite being slightly basic. We understand that every guest has different expectations when it comes to amenities, and we're always looking for ways to improve our offerings.We appreciate your feedback on our staff, saying they were pretty friendly. We strive to provide exceptional customer service, and it's great to hear that our team met your expectations.As you mentioned, we're a great option for those staying in Sunderland, and we're grateful for your recommendation. We'll continue to work hard to ensure that every guest has a comfortable and enjoyable stay with us.Thank you again for choosing The Holiday Inn Sunderland, and we hope to welcome you back soon.Best regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear GuestThank you for taking the time to share your review of your recent stay with us. We're thrilled to hear that you enjoyed your experience at our hotel, describing it as "lovely" and feeling like you were at a higher-level brand. We're proud of our modern and clean atmosphere, and we're glad you found our staff to be polite.We apologize for the inconvenience caused by the power cut during your stay. We understand that it was frustrating for you, especially since it coincided with your getting ready for an event. We take pride in our reliability and responsiveness, and we fell short in this instance.We're sorry that we were unable to respond promptly to your concerns during the power outage. We should have been more proactive in keeping guests informed and providing updates on the status of the issue. Please know that we're taking steps to improve our communication protocols to ensure that something like this doesn't happen again in the future.Despite this setback, we're glad to hear that you enjoyed your stay overall and appreciated the comfort of our beds. We appreciate your feedback and will use it to continue improving our services.Thank you again for choosing the Holiday Inn Sunderland, and we hope to welcome you back soon.Best regards,Shaun TurnbullNight ManagerHoliday Inn Sunderland

Response from Property: Dear guest,Thank you for sharing your positive review of your recent stay with us. We are thrilled to hear that you had a great experience, found our surroundings appealing, and appreciated the amenities, cleanliness, and service provided by our staff.We are delighted that you found the check-in process easy and that our reception staff contributed to making your stay pleasant. It is always our goal to provide our guests with a comfortable and enjoyable experience during their time with us. We are happy to hear that we met your expectations.We appreciate your kind words and feedback and look forward to welcoming you back for another enjoyable stay in the future.Best Regards,Shaun TurnbullNight Manager Holiday Inn Sunderland