Holiday Inn Express Stuart

Strong irritating smell of mothballs or bug spray in halls but unbearable in rooms. Surprised IHG will allow this, as I got no sleep for $200 almost and left at 3:40 a.m. to drive home, even though I was hoping to sleep and drive the next morning. I am older and not comfortable with having to drive in the middle of night. Asked for call from mgr but didn’t receive one. I would like a full refund, as this is the worst hotel experience of my entire life.

Check in and check out was fast and smooth. Room was more than expected. Only discrepancy found was that online check in was 4:00pm when it is actually 3:00pm

Great stay, great staff Had a great stay, staff are very friendly and helpful, very accommodating. Stayed on 3rd floor not sure whats up with the AC in the hallway was hot. Room was great, clean, comfortable had a small issue with bathroom and staff fixed immediately. Would definitely stay here again.

Our stay was comfortable. The front desk clerk was helpful and the room was clean. Overall good experience.

We checked into this hotel and within 30 minutes realized the air conditioning wasn’t working. We called the front desk expecting someone to come check it, but instead, they told us to come downstairs and pick up keys for another room. No assistance was offered—we were simply moved to the room directly across the hall. Later that night, around midnight, we were startled awake by someone repeatedly trying to enter our room. Thankfully, we had the safety bar locked. I was disoriented and confused, but managed to ask through the door what was going on. A woman responded that she was “trying to find out if somebody was in the room.” Extremely alarming. I called the front desk using the room phone, but the person answering acted like they couldn’t hear me and kept saying “Hello?” before hanging up. I immediately called the hotel back using my cell phone, and she answered—this time pretending she had no idea what was going on. When I asked her name, she gave me one… which I later found out belonged to another staff member entirely. The next morning, I went to the front desk, explained everything that happened, and asked to speak to a manager about a refund. No manager came out. I called the hotel three more times that day asking to speak to someone in charge, and no one returned my calls. We ended up checking out and booking The Lucie on Hutchinson Island instead—at a lower rate! It was everything this place wasn’t: safe, clean, professional, and relaxing with a beautiful oceanfront view, pool, and bar. I absolutely do not recommend this hotel. From the broken AC and unhelpful staff to the frightening late-night incident and complete lack of accountability, this was one of the worst hotel experiences I’ve ever had.