Find5-Star Hotels in Al Khobar

The hotel is excellent. However, when I arrived, I was surprised by the crowds and the scenery, which I didn't like. The hotel staff informed me that it was hosting a film festival or convention or something similar. The hotel lobby and entrance are small, and the music is very annoying. The crowds of people attending the festival also seemed to be in an open, public space, with no one else to share it with. Entering and exiting the hotel while they were gathered in the lobby was, unfortunately, uncomfortable.

Very nice hotel. I recommend it. Location is very good , very clean. The standard room very big. Amazing hotel. It was a wonderful experience. They have lounge or club key that you can use by extra charge. Overall it was amazing

It was great, bur they need more people at the reception as I have waited in line for more than 25 minutes & there was no one at the elite section.

I don’t mind paying for another day if I arrive early but I couldn’t understand why they lied to me. I came to the hotel at 3:30 in the morning of the day I booked for check-in. I was told to pay in full and didn’t get a breakfast. The guy at the front desk said I should come downstairs to check in again at 12:00 for another room because they didn’t have the type of none smoking room I booked. It was all fine. You didn’t allow me spend several hours in the sofa in the lobby “because we are are five star hotel!”(although during the coming several days I have seen people including myself and my colleagues staying in the sofas all the time without paying for any coffee or snacks). The pain I had is they told me to wait until 3pm for changing rooms. I called the front desk several times and in the end called back to China to talk to Ctrip. The guy who changed me full day for less than 7 hours stay has seen my Ctrip booking in my cellphone. The lady at front counter told me they didn’t know I had another booking! Don’t understand what system they were using to manage the hotel. Eventually I carried my luggage out to lunch and then got my other room at 1:30pm. Regarding hardware I want to complain about the bench in front of the bed. It was a hard and heavy thing that would break your knees if you hit it during the night if you go t bathroom or come back for sleep. Couldn’t understand why in such a small room they want to squeeze everything in. The lattice for salad in breakfast had sands. Maybe I was unlucky? Anyway as a guy who stays in five stars all the time I would not come back to this hotel in the future.

Very awesome stay. Front desk staff are excellent and know how to deal with customers. Room modern and clean. They try to provide you with all necessary requests and they go beyond. Special thanks to front desk staff Ms. Zahraa and Mr Yousef Alyousef.

Neat and clean, spacious and bright, good breakfast

لدى الفندق موقع جيد ومواقف خاصه للفندق واسع موظفين ودودين يشكرون على سرعه اجراءات الدخول والخروج

1)Including me and other more than 20 peoples waited for more than 5 hours for check in process, even though I have confirmation of booking and prepaid. Hotel management team were not able to arrange room. Response from reception staff was “No more rooms available, don’t know about your booking confirmation“. One of them said they don’t have enough housekeeping staff for cleaning., even after room allocation we waited for 3 hours for cleaning up the room.Not responding to Telephones! Never expected from a 5 star Hotel. 2) complementary break fast was below average similar to 3 stars hotel and restaurant ambiance and dining furniture were just like dormitory!

Thanks to the staff for their cooperation and hospitality.

Every time I go to this hotel, I can often upgrade to a suite, very comfortable