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8.8/10
Very Good
GGuest UserAll staff are very helpful and ready to help when ever you need them. Upon our return our flight was late eveining so they where very accommodating and gave us 2 hours extra before check out.
MM445578****The location is a bit far from the old town, but the resort hotel covers a large area and the environment is very good. From Spain, the enthusiasm of the service staff has improved a lot.
GGuest UserI stayed expecting a proper 5-star experience, but unfortunately my stay was disappointing in several aspects.
The furniture and overall room condition felt outdated and poorly maintained. The cleanliness standards were below expectations, especially the bed sheets, which did not appear clean upon arrival..
Breakfast was another major disappointment. The quality and variety were very average and definitely not at the level expected from a hotel presenting itself as luxury
What surprised me most was that the hotel seemed more focused on management presence, security teams, and formalities than on improving the actual guest experience and comfort.
Overall, I did not feel this hotel delivers the standard or value of a true 5-star property, and I would personally not choose to stay here agai