Find 4-Star Hotels in Benito Juarez

The hotel was fantastic. We got a free upgrade to a family suite room which was really nice! We only spent 2 days there but I thought everything was good. The hotel seems like it’s been there quite a while and it’s not particularly modern, but they maintain it really well. For that area the price and quality it’s definitely worth a stay!

i booked last night (recommended by Chat GBT!) and had a great sleep. The bed was comfortable and had the best pillow on my trip of 5 days so far. Nice blind blocks out light. Had some trouble with the espresso machine (nice touch), but it was promptly changed. it’s ideally located at La Isla shopping mall. The rooftop bar was really buzzing till 11 pm, so you might not want to book the fifth floor. I was on the 4th and it was perfect. i swam this a.m.—both the pool and jacuzzi were delightfully warm. Caught up with Emily in Paris on Netflix! I’d stay again in a minute. in fact, i may go back this trip. i also found Trip.com had the very best price for this hotel: $165.

It is a nature-friendly place. While riding a bike around the hotel, I was able to meet various animals such as coatis, lizards, and iguanas. The beach right in front is beautiful, and there are many restaurants that serve delicious food, so I was happy while staying at the hotel.

This hotel was NOT a good choice. It was pleasantly quiet only because it only offered a place to sleep. There was nothing there except a bar and a small pool. We had to go to the adjoining hotel to eat or for any entertainment. We paid for a premier ocean front room and were told that Trip.com sold us a reservation for a room that was not available. We were put in a room overlooking the parking lot, street, and lagoon. They later moved us to another room considered “ocean view” that has a window overlooking the water. The bathroom was so small that there was no room on the tiny vanity to put anything so there was a small ladder in-the corner to put our toiletries on. There was only one lightbulb in the bathroom …in the ceiling. Even though the hotel photos showed a makeup mirror and large vanity with a shelf, we did not have either. The unlighted shower had no shelf and had a shower curtain that did not contain the water so the bathmat and floor were always wet. We had to go over to a window to have any light. There was a small useless desk in the room with no lamp or plug. The bathrooms in the llobby or around the pool were always dirty with un flushed toilets and wet floors. Several times there was no toilet paper, except on the floor. The food choices were very limited. We could only go to the a la carte restaurants 3 times … all other meals had to be in the buffet which was in the other hotel. The food there was always cold and worse than fast food…. Probably the worst food we’d had in Mexico in the last 20 yrs of coming here. Looked the same every day. You had to give the hostess your room number and wait to be seated. I guess they wanted to make sure you only came in one time. At one point, after the hostess seated us in the buffet area, a manager came over to our table to tell my husband that we were in the wrong place and needed to move! Not sure why that happened and we were NOT happy about the scene that was created. I found the hostess and told her what occurred . She got the manager and I asked her why she singled us out about where we were sitting. She had no explanation ! The whole experience at this hotel was unpleasant. I would NOT recommend it to anyone . There are much nicer places in Csncun with much better food and accommodations.

This hotel is located on a barrier island chain off Cancun, with a lagoon on one side and the Gulf of Mexico on the other, boasting stunning blue waters at a pleasant temperature. The food at the hotel was excellent; we booked an all-inclusive package, and the cuisine was varied, offering buffet, à la carte, and room service options. The hotel also has many complimentary activities, and we participated in the boating program...

The hotel was decent, and the staff were very friendly. Our stay was fine every day, except for the last day when we were told that our meals weren't included, despite having paid for them. The receptionist insisted they weren't. They ask for a lot of tips, but that's optional – you can tip if you want, or not if you don't. It's true that at first the service is excellent, but as the days go by, if you don't tip, you tend to receive less attention. Our room safe stopped working because its battery died, but they fixed it quickly, and we were able to retrieve our belongings.

This is my third time visiting Cancun! The location is great, and the front desk staff are friendly. The food selection isn't huge, but they have all the essentials. Last night's dinner buffet and today's breakfast were good; the fried rice and beef tacos were particularly delicious! My room had a view of both the club zone and the ocean. There was loud music playing until early morning, but since I like music, it wasn't a big problem for me. However, if you're an early sleeper, I'd recommend avoiding rooms in that specific area.

The hotel is in a great location. The beach downstairs may be the best in Cancun, with fine sand and clear water. It is a 10-minute walk from the port, and it is convenient to go to Isla Mujeres. The food here is also good, with stewed pork and stewed chicken, rice, and the drinks in the bar are delicious. Sometimes there are performances at night. The front desk service attitude is quite good, especially the male front desk in a dark blue short-sleeved shirt and glasses, who has a very good attitude. Overall, it is very good and suitable for vacation. Ordinary rooms can see a little sea at the edge. If you need a sea view, it is recommended to have a sea view room. Seaside hotels are more humid, but the sea is indeed beautiful.

Complete and clean facilities, first-class service and super staff, I will return again, thank you very much for all your service.