Spa Hotels in Benito Juarez

This hotel is in a safe area and doesn't offer all-inclusive. I was out on tours all day, so I really only used it for sleeping. Amenities include shampoo, conditioner, shower gel, and a hairdryer. The hairdryer had great power, which was a huge plus. They provide two bottles of water daily; additional bottles cost extra, so I'd recommend heading to the supermarket for more. If you're in a hurry, you can get free water at the gym on the 4th floor. Toothbrushes and other similar items aren't provided. The pool is quite shallow, though I didn't actually use it. There's a large supermarket nearby, so I'd advise using that. There's no kitchen, so self-catering isn't an option.

It is a nature-friendly place. While riding a bike around the hotel, I was able to meet various animals such as coatis, lizards, and iguanas. The beach right in front is beautiful, and there are many restaurants that serve delicious food, so I was happy while staying at the hotel.

Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit. Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.

We stayed here for 4 nights, and overall our stay was very good. The buffet breakfast was delicious, with a wide variety of options. The on-premises restaurants were also good. The rooms are spacious. The pools are lovely, and the beach views are breathtaking. The concierge team was helpful, providing great recommendations for nearby restaurants and sightseeing. Unfortunately, we had a bad experience at the spa regarding an appointment issue. We scheduled a massage 1 day in advance for a time that was given to us. When we arrived, there was no record of the appointment, and the time slot had already been given to someone else. The spa also seems to have limited availability for a hotel of this size. What upset us most was how the situation was handled. The receptionist, Amanda, who had made the booking and was also on duty at arrival, didn’t apologize and instead implied that my wife had not made the appointment. We asked if they could trace the call from our room as proof. It was frustrating that such a mistake occurred and that no responsibility was initially taken. We requested to speak with a manager and met with Hector. Unfortunately, he came across as arrogant and difficult to deal with. He stated they would investigate “if the problem was on their side.” When we mentioned the communication difficulties due to limited English, he responded, “You are in Mexico, sir. We are not English, we are Spanish.” Our point was that, at an international hotel spa, basic English communication should be expected. When we asked to record his statement, we were not allowed to do so, and there was some unnecessary sarcasm during the conversation. In the end, we rescheduled the appointment for the following day and Hector offered complimentary hydrotherapy treatments and a later checkout as compensation. We won’t lower our overall rating since aside from this incident, we had a very good stay. However, management should seriously review how spa appointments are handled and how staff—particularly Amanda and Hector—communicate with guests. Having to defend ourselves in this situation left a very negative impression and took away from an otherwise excellent stay.

Very very large hotel with many stores and restaurants . There are lots of amenities but most are extra pay (which is a bit unfortunate given how much the hotel is already).

NYX Cancun has both good and bad points. It’s in a good location, suggests all the best facilities, staff are friendly and generally accommodating, and the rooms are well proportioned and feel good. However, all inclusive does not mean all inclusive with lots of things excluded on every menu, at the bar, On the beach, at the spa – there’s not paid upgrade everywhere so all inclusive is more just average. On the day after you arrive the team Are very pushy to take you to a 90 minute presentation to join their club. The 90% of people it won’t be the right choice, but for those who go to NYX regularly it might be useful, offer people that like the NYX type of Hotel, for others who just want to come and enjoy your vacation the presentation and pushy sales is a big turn off. There is a massive problem with availability around the pool. The pool is small for the number of rooms in the Hotel, and it’s not available all day as you would expect – the events team are constantly taking it over for Aqua aerobics, water volleyball so at the peak hours of the day you can’t actually go for a relaxing swim. Also, the lounge is around the pool of part few for the number of guests, often all being fully reserved by 7:30 am with people showing up mid morning not staying on them all day but blocking everybody else. The Hotel does have space on the beach, but all the premium spaces are saved For paid upgrades, And their exclusive paid club which is hundreds of dollars a year more. Finally, allergies with the food is dangerous – cross-contamination in the buffet and the staff don’t take it that seriously. If you want a well located Hotel for a reasonable cost with a nice room and you’re prepared to do the sunbed fight don’t mind a presentation and love friendly staff – it’s a great place to stay. If you want midmorning availability at the pool, all inclusive to mean all inclusive, or you have dietary requirements – there are elements that may not be ideal. Not a bad Hotel, but more average than great.

We transferred from the adjacent Sunscape resort and had specifically requested a direct ocean-facing room. To my disappointment, it was still somewhat angled towards the southwest, which made catching the sunrise rather difficult. However, the service was outstanding, and the staff were incredibly polite. The front desk even called to check if there was anything that could be improved. I mentioned that the buffet didn't seem as extensive as the other resort, and she promptly helped me book a table at the East Asian restaurant. I enjoyed some Peking duck there; although the preparation was quite different from what I'm used to, it was still a welcome taste of Chinese cuisine. The price was comparable to a beachfront room at Sunscape, but this resort felt significantly more upscale overall. The property is larger, boasting more and more beautiful swimming pools, a well-equipped gym, and a wider selection of restaurants. Breakfast was offered at three different venues; while this meant each individual buffet wasn't overwhelmingly huge, the dining atmosphere was vastly superior – very quiet, with extremely fresh food, especially the salad greens and fruits. Most importantly, upon check-out, they provided us with a pass that allowed us to continue enjoying the resort's amenities – including food, drinks, and pools – until 4 PM. This was an enormous help, as we had a long time before our flight and were wondering how to fill those extra couple of hours. Drawback: The Wi-Fi connectivity was poor. Even after staff attempted to fix it twice, it remained unstable, so I eventually resorted to using my own mobile data.

The room was quite spacious, but clearly very old. Even with a 'sea view' room, if it's located in an unfavorable part of the building, you'll only catch a glimpse of the sea in the distance. The hotel's beach was spotless, no seaweed in sight, and the scenery was absolutely stunning. Breakfast was a buffet with a decent variety, though the taste was just average; my favorite dish, surprisingly, was the oatmeal cooked with milk.

The hotel is huge, making it easy to get lost. Dinner requires reservations, and the only slot we could get was for 9:30 PM in one of the halls, as all others were fully booked. We ate at the buffet for both days, and it was excellent. The buffet restaurant is located in the adjacent Royal Hall. The room's ambiance was great, but there were no sea-view rooms available when we checked in. The central air conditioning in the room was a bit noisy; we couldn't sleep the first night. We turned it off on the second night, and it wasn't hot or humid, so we slept very well.

The staff were not very friendly, requested for tips though it was included and the beach had a weird smell, there were ants and when we requested for a small cake to celebrate birthday they said we had to pay and stay until 2pm (late check out) to get those services. We were looking forward to our stay but unfortunately we were disappointed!!